Petlibro1 reviews

Not worth the bother 4 March 2026

I wouldn’t recommend this company — plain and simple. The item arrived dead. After that, dealing with them felt like a chore that never ended. For two weeks they kept phoning and emailing, pushing me to keep the faulty unit, asking me to pay to send it back or to arrange drop-off with the carrier myself. It was constant. Eventually I agreed to return it, thinking that would be the end. It wasn’t. When they had it back they didn’t honour a full refund and kept shifting the story. I was honest and persistent, but they kept delaying and contradicting themselves.
I’ve had problems with other firms before and those were usually sorted quickly — a different vibe entirely. Here it felt orchestrated; even their review system seemed to block negative feedback. At one point they accidentally sent me a reply that was meant for another customer, and that message confirmed they were putting other people through the same hassle. That other customer’s pet was upset by the machine stopping mid-cycle, yet they still refused a return label. They suggested firmware tweaks might fix it rather than replacing the faulty product. Fine, but it’s not my job to babysit a defective unit.
They did once promise a full refund after that email mix-up, but honestly, I don’t trust it. The whole experience was tiring and unnecessarily stressful. If you value decent aftercare and straightforward returns, look elsewhere.