ProVape3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Thought I was nicotine-free
I was ten days off smoking when I opened the parcel. The listing and the label on the website screamed "Nic 0%" so I bought it because I needed something without nicotine — surgery coming up, and I’d been trying to quit. The box I received, though, clearly says it contains nicotine and the ingredients list names it. I rang customer support and spoke to someone called Charlotte who kept insisting the product was nicotine-free and that the warning was just a legal formality. Today I tested positive at the hospital and had to explain myself; utterly embarrassing. The one thing that stands out is the contradiction between their online claim and the actual box — and the confident denial from support. Dryly put, that mismatch is the problem. I’m annoyed and a bit shaken; it’s not just inconvenience, it had real consequences for my surgery plans.
Rough start, but worth it in the end
I'm pretty happy with these now, even though I nearly gave up at the start. To be honest I was sceptical—first pack arrived with most units dead, and that was a proper faff. I emailed, got a voucher that didn’t quite cover the reorder and I had to pay shipping again, so I bit my tongue and tried a second time. That second batch had issues too, so I chased them a third time and after a bit of back-and-forth they sorted replacements and a small gesture towards the extra postage. Annoying? Yes. Fixed? Mostly.
Not what I expected
voicemail only, no call back. Email got a quicker reply asking for a short video, which I sent, but their answer was basically 'no extended warranty, no help'. It’s frustrating because Smok advertise a year’s warranty, and I was left sorting things with my bank who were decent enough to refund me. Not ideal, but it kept me going. Delivery itself was fine and the device did what I needed for a while, so it's not all bad, but the customer service and returns process were clumsy and slow. I won't rush back, I'll be wary next time. If you rely on prompt service, take note — prepare to chase them and maybe involve your card provider.
About ProVape
ProVape is a retail business focused on vaping products. Its range typically includes e-cigarettes and vape devices, e-liquids, replacement coils and pods, chargers and other related accessories. The company primarily serves adult consumers who use or purchase vaping supplies. ProVape may operate through a physical shop, an online store, or both, depending on location.
This information is based on publicly available data and is provided for orientation purposes only.
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Online shopping | Cosmetics & Personal Care Reviews & Experiences
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Last update: February 2026
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Rough start, but worth it in t
I'm pretty happy with these now, even though I nearly gave up at the start. To be honest I was sceptical—first pack arrived with most units dead, and that was a proper faff... Read onBy: Theresa Fox