Public Desire4 reviews
This score is based on 4 genuine reviews submitted via BritainReviews since 2026.
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By the time I’d paid to send three pairs back, I was already regretting giving Public Desire a try. A mate had mentioned them after seeing their shoes on Instagram, and I thought the styles looked worth a gamble. Unfortunately, all three pairs came up far too small. I covered the return cost, then only received a refund for one pair. Customer service asked me for photos and proof, which I sent over, but the remaining £40 still hasn’t appeared. It’s been really disappointing, especially as I tried to sort it calmly. The shoes may look nice online, but I’d be cautious ordering again until the refund issue is properly resolved.
Still waiting for a proper resolution
After the payment went through, I kept expecting the shoes to turn up, but they never did. I contacted customer service more than once and, honestly, it felt like I was going in circles. Marie asked if I’d remove my negative review, while Ali suggested closing the bank claim first. That didn’t sit right with me when I still hadn’t received either the order or a refund. I’ve had delivery issues with other shops before, but usually someone takes ownership and sorts it quickly. Here, the whole thing became more stressful than it needed to be. I just wanted clear updates and my money back.
A disappointing surprise in the box
I first came across these shoes on the retailer’s site and nearly ordered them straight away, although I did wonder how well the diamante would hold up. That concern turned out to be justified, sadly. When the pair arrived, several rhinestones were already loose and there was a brown-looking liquid on the soles before I’d even tried them on. The real surprise was a card inside saying they accept no return liability for lost stones because they’re delicate. I hadn’t seen that warning on the product page, and I would not have bought them if I had. I also left a review on their website with a photo of the card, but it never appeared. It all felt a bit off, really.
Shoes never arrived and the refund process made it worse
I would not order from Public Desire again after this, mainly because the shoes never reached me and getting a clear answer or a proper refund turned into a long, exhausting mess. I ordered a pair specifically for a Christmas ball, thinking I had left enough time, and instead I ended up with no shoes, no replacement option, and a lot of back-and-forth that honestly felt like nobody was properly reading what I was saying. It was meant to be a straightforward purchase, around $50 including delivery, but it became far more stressful than it should ever have been.
About Public Desire
Public Desire is a Manchester-based online fashion retailer specialising in women’s footwear. Its product range includes heels, boots, sandals, trainers and other fashion-led shoe styles, alongside selected clothing and accessories. The brand primarily serves younger female consumers and sells through its e-commerce website to customers in the UK and other international markets. Public Desire has been majority-owned by JD Sports Fashion plc since 2021.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Public Desire
Online shopping | Fashion Reviews & Experiences
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Last update: October 2026
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Shoes never arrived and the re
I would not order from Public Desire again after this, mainly because the shoes never reached me and getting a clear answer or a proper refund turned into a long, exhausting mes... Read onBy: Patel