PuzzleUp - Overall Rating based on 20 reviews
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Personalized small puzzle purchase
I bought a custom small puzzle recently and I have to say, I really love it. The puzzles they offer are really special and one-of-a-kind, making them a great gift for yourself or someone special. Although, I did have a bit of trouble with customs charges when my parcel arrived, since I ordered it from Italy. Despite this issue, the customer service from PuzzleUp was really quick and helpful in sorting out my worries. They went out of their way to reimburse me for the full fee, even though it wasn't their fault. I would definitely suggest PuzzleUp for their amazing products and excellent customer service.
Purchased multiple puzzles as gifts
I ordered some puzzles recently and they were really lovely, perfect for giving as gifts. The pictures on them were top quality and the level of detail was impressive. However, I did have a slight issue when I tried to match up the puzzle images with the actual puzzles. There wasn't a little slip of paper in the bag with the puzzle name on it, and the fridge magnets that came with them weren't connected to the right puzzles. It ended up taking quite a while to sort through them all and work out which photo went with which puzzle.
Wood puzzles for wall art
I love putting together puzzles that can also be hung up as wall art, and these wooden puzzles are just perfect for that. The pieces are really well-made and sturdy, so they make great decorations once finished. The shapes and designs are so unique and interesting, making the puzzles even more fun to complete. However, there are a couple of things that stop me from giving them a top rating. Firstly, there's a weird smell that comes from the pieces while you're putting the puzzle together, which isn't great. I also had one puzzle where the image was scratched, and the adhesive on the back isn't strong enough for hanging - I had to use some puzzle glue instead, which was a bit of a pain. Despite these issues, I'd still think about buying from PuzzleUp again because I really enjoy their products.
4 puzzles ordered, no confirmation or delivery
I bought 4 puzzles as Christmas gifts recently, but even though I paid for them, I didn't get any email confirmation or the puzzles themselves. I contacted the company by email, and they said they couldn't find any record of me or the transaction linked to my Visa account. It's really frustrating because of their poor communication and lack of responsibility. I'm very disappointed with how things have turned out.
Dog puzzle missing pieces
I recently bought a dog puzzle for a resident at an assisted living place, thinking it would make her happy because it looked like her dog. But, when I checked it, I realised that two pieces were missing. I was really disappointed because it upset the resident and made me feel frustrated and disappointed. I paid for it to bring joy to a 90-year-old lady, so it's not okay that it arrived incomplete. Now, I have to decide if I should ask for a new puzzle or get a refund. This wouldn't have happened if they checked the quality properly before sending it out.
1000-piece puzzle
I bought this really cool 1000-piece puzzle and it was amazing! The picture was so colourful and fun to put together. However, some of the pieces were really tiny and a few broke off during delivery. Also, there were some white corners on some pieces where the image didn't stick properly. But, they sorted it out by sending me a new puzzle that was much better quality! So cheers for excellent customer service!
Challenging puzzles
Oh my gosh, I absolutely adore these puzzles! They're seriously cool and way more challenging than your usual boring ones. I've got a couple of them and they're a blast to work on. The designs are really impressive and unlike anything I've seen before, which just adds to the excitement. It's like a fun workout for my brain and I'm totally hooked on it!
Puzzle order
I recently bought a puzzle from this company and I must say, I was really impressed with the whole experience. The process of ordering was really easy and quick, and I got a fast response to my order. They also shipped it out promptly, just 2 workdays after I placed the order. Despite the distance, it arrived in Denmark, Europe in 18 days, just like they promised on the website. Even after going through customs, everything was in perfect condition. The puzzle itself is really tricky and fun, with unique pieces that make you smile when you find them. The quality of the puzzle was even better than I expected and I'm really enjoying solving it.
Quick delivery, customs surprise 😒
I received my order really quickly, which was great! However, when I collected it, I had to pay quite a bit for customs charges that I wasn't aware of 😕
Online puzzle purchase
I put in my order on the 12th of September, yeah? Got the confirmation email, all good. But hey, where's my shipping details at? Feels like putting together a jigsaw but that one important piece is missing. How am I supposed to check where my order is and when it's coming? Come on now, sort it out PuzzleUp!
Challenging puzzle collection
I love puzzles and always enjoy testing out new and tricky ones, especially those with unique shapes and special pieces. Some puzzles are a breeze, while others can be really tough to crack. It looks like the company is quite new, so they could definitely work on improving their shipping process. It kind of feels like I'm actually supporting the shipping and customs companies, rather than the puzzle creators themselves. It's a bit annoying, especially since Kyiv is not that far away. The bags the puzzles come in are not really sealed properly, which can lead to pieces going missing. Because of this, I'd give them one star less.
Personalized puzzle order
As someone who's come back more than once, I can honestly say PuzzleUp has been great yet again. Ordering was easy and quick, though there was a tiny issue that their customer service sorted out in no time. I really appreciated how well they kept me in the loop and helped me along the way. The custom puzzle sneak peek they sent me was spot on, and now I can't wait to see the finished product.
Missing puzzle piece
I recently bought a puzzle from this company, but it arrived with a missing piece. I've contacted them twice to try and sort it out, but it's been a two-week ordeal. Even though I've sent them my confirmation email and shipping notice as evidence of my purchase, they say they can't locate my order using my name or email address. I've sent them several emails, but haven't heard anything back. It's really annoying to spend money on something and not get the full product, with no customer service to help out.
Puzzle purchase from overseas
I was really surprised by how quickly the puzzle arrived - it came sooner than I thought it would! The quality of the puzzle was even better than I hoped and I'm really happy with my purchase. It's clear that lots of people love these puzzles, and I can understand why - they're really great. I would definitely recommend giving this company and their products your support.
Puzzle purchase
The puzzle packaging I got was a bit over the top and really complicated. I spent ages trying to open it because there were loads of layers of wrapping and tape that weren't needed. To make matters worse, there was a jumble of wire and squiggly packing stuff inside the box, which just made things even more annoying. The packaging looked all eco-friendly but it was actually full of plastic and extra bits that weren't necessary. The puzzle turned out to be smaller than I thought, which made putting it together less fun than I hoped. Even with all these issues, the puzzle itself was really nice to look at and seemed like a fun challenge, so I think it'll be a good present for my dad.
Three puzzles - 1 for myself, 2 as gifts
I recently bought three puzzles from this company, one for me and two as presents. Unfortunately, the puzzle I got for myself was missing a piece, and one of the pieces in another gift puzzle was broken. I contacted their customer support, as told, and was told I'd get a reply within 24 hours. Despite sending three more emails, I never got a response. Feeling frustrated with the lack of communication, I had to get my bank involved to stop payment for the puzzles. It's really disappointing when a company doesn't meet simple customer service standards and doesn't bother to deal with problems promptly.
Starry Night Puzzle
The Starry Night puzzle design really caught my eye, it's absolutely stunning. But when I got the puzzle, I saw that there were white specks on the edges of almost every piece where the colours had chipped. And to top it off, the puzzles were all dusty, probably from the material they were made from. Even though the design is beautiful, the quality of the puzzles didn't quite meet my expectations, especially given how much they cost.
Puzzles are so addictive
The service was really good, but the delivery cost was a bit pricey - still, it was worth it! I've already bought six puzzles and I can't get enough of them, so addictive. I'll definitely be ordering more in the future. 🥰
Bought puzzles, small pieces
The photos made them seem good, but when they arrived, they were actually small and flimsy, quite hard to see. I wasn't able to send them back for a refund, not good for my elderly dad. I did think the pieces would be bigger. Really let down with the buy.
Puzzle art work
After the day's stressful activities I am always on the lookout for something relaxing to do. When I found PuzzleUp, I enjoyed each moment I spent solving puzzles that I got so addicted to it. Apart from being so relaxed, my brain gets sharpened. I have so many art puzzles at home that when a guest visits me they find it hard to leave because there are so many art puzzles to solve. Great artwork PuzzleUp. My living room looks different and inviting with the art. I hope to get more for my girlfriend she loves them and begs me to get some for her.
Review with most votes
Puzzle art work
After the day's stressful activities I am always on the lookout for something relaxing to do. When I found PuzzleUp, I enjoyed each moment I spent solving puzzles that I got so ... Read onBy: Haley