Rattan Furniture Fairy Reviews
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Reviews (26)
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Furniture cover purchase
I bought a furniture cover for my set from this shop recently. I was told it would fit perfectly, but it didn't. Then, when I returned it, they took delivery charges out of my refund even though delivery was meant to be free. I was really disappointed with the customer service from this company.
Half Moon garden furniture set
I ordered a Half Moon garden furniture set from the company and they originally said it would be delivered by the end of April. However, when that date passed, we got in touch with customer service and found out there were delays because of post-Brexit paperwork and Covid-19. Even though it was late, the furniture arrived earlier this week and it was definitely worth waiting for. It was well packaged and really nicely made. I can't really fault the company for the hold up, as there were outside factors causing it. Overall, I'm really pleased with the furniture and would suggest the company to others.
Sunbeds and u-shaped sofa
So, I got this really cool sunbeds and u-shaped sofa from this place and it's just awesome! The communication was top-notch, especially from this guy called David. The delivery guys were the nicest ever, they made sure everything was perfect. The sunbeds and sofa are seriously good quality and they look amazing in my garden.
Rattan garden furniture
So, I ended up getting this rattan garden furniture set and oh my goodness, I am absolutely in love with it!! The delivery did take quite a while - I blame it on the pandemic, but David was really lovely and helpful, so all is well. The furniture itself is fantastic quality and fits just right in my garden without being too big and bulky. I will definitely be shopping here again, without a doubt! Thanks a lot!
Half moon sofa in grey
I recently bought the half moon sofa in grey from this company and I have to say, I'm really happy with it. The sofa is made really well with aluminium and rattan, and getting a free cover was a nice bonus. It looks great on my patio and it's now my go-to spot for chilling out. I would definitely suggest this product to anyone looking for top-notch outdoor furniture.
Garden furniture set
I recently bought a garden furniture set from Rattan Furniture Fairy, and I'm really pleased with it. The furniture is top-notch quality and looks great in my garden. I spent a while searching for the perfect set, and I'm glad I went with this one. There was a small problem with one part of the set when it arrived, but the customer service I got in fixing it was fantastic. The way they dealt with the issue quickly and effectively really impressed me and made the whole shopping experience a good one.
Maze Rattan furniture set
I bought a lovely Maze Rattan furniture set from this shop not long ago and I have to say I was really pleased with both the quality of the product and the great customer service I received. David, the sales guy, was so helpful and really knew his stuff, he helped me choose just the right set for my garden. Even though there was a bit of a wait for delivery, which was understandable with everything going on, I was still happy with how everything turned out. The furniture set was even better than I expected in terms of looks and how sturdy it is, I'm a very satisfied customer.
Garden furniture set purchase
Unfortunately, the delivery company that handled my order (DBX) was a real let-down, causing a lot of trouble and inconvenience. Thankfully, the great thing was the amazing customer service offered by David at the company. He really went the extra mile to fix the problem and make sure I was happy with my purchase. The garden furniture set is just stunning, and I can't wait to use it for years to come. All in all, even though the delivery didn't go smoothly, I would definitely recommend this company for their top-notch products and the exceptional customer service from David.
Stunning dining set
Back in February, I stumbled upon the best dining set on this website. The furniture selection was fantastic, and the prices were really competitive. After checking out some reviews and hearing about other people's positive experiences, I decided to take the plunge. I had a few questions, so I dropped them an email, and David got back to me in no time. I ended up ordering the MAZE RATTAN WINCHESTER 6 SEAT OVAL ICE BUCKET DINING SET WITH VENICE CHAIRS AND LAZY SUSAN + PARASOL. It took a while to arrive, but David kept me in the loop and even said sorry for the delay. When it finally turned up a few weeks ago, I managed to put it together just in time for an awesome weekend. The quality of the table and chairs totally surpassed my expectations, and I would definitely recommend this set to anyone on the hunt for new furniture. Big thanks to David for all his help and advice. Top-notch build quality and just the right price. Well done, guys! I'm one super happy customer over here.
Replacement lazy susan for Maze Rattan Texas 8 seater dining set
I bought a new lazy susan to replace the broken one on my Maze Rattan Texas 8 seater dining set from Rattan Furniture Fairy recently. I got the original set back in 2019 and it's been great, but the lazy susan got damaged in a storm this year. When I got in touch with Rattan Fairy, David was really helpful in sorting out a replacement for us. The communication was spot on and the new lazy susan arrived well wrapped and in perfect shape. I'm really happy with the quality of their stuff and their top-notch customer service.
Outdoor furniture set
We are absolutely delighted with the outdoor furniture set we bought from your shop recently. The rattan furniture is of a very high quality and just as it was described. We did have a small problem with a chipped lazy susan, but the customer service we received from David was really great. He dealt with the issue quickly, asked for some photos, and sorted out a replacement for us, keeping us updated the whole time until the new lazy susan was delivered. We were really impressed with how well our concern was looked after.
Outdoor furniture cushions purchase
The service we got from start to finish was absolutely top-notch. David, the sales rep, was incredibly professional and really went the extra mile to help us find some more cushions for our outdoor furniture. We had lost them in the chaos of moving house, but David was determined to sort it out for us. His hard work and eagerness to help us were really appreciated, and we're so grateful for everything he did. The cushions and furniture we bought are fantastic quality and we're thrilled with our purchase. Thanks a million for the amazing service!
Outdoor Rattan Furniture Set
The company really went above and beyond with their customer service, right from the start to the end of my purchase. David, the guy I spoke to, was super helpful and always got back to me quickly whenever I had a question. He kept me in the loop the whole way through, which was great. They said the delivery would take about 15 days, and it actually turned up on time, which was brilliant. The Rattan furniture set I ordered was top quality, couldn't fault it at all. I'd definitely recommend this company to anyone on the lookout for some dependable and high-quality outdoor furniture.
Maze furniture order
The delivery came right on time, even though there were long waits due to the pandemic. I did have a few issues with the Maze furniture, but David and his team dealt with them and sorted everything out for me. All in all, my after-sales experience was pretty good.
Outdoor rattan furniture set
I recently bought an outdoor rattan furniture set from this company and I have to say, I am really impressed with the quality of their products. The set was exactly as they described and it looks absolutely fantastic in my garden.
Maze Fusion Garden Furniture with Firepit (Charcoal)
I recently bought the Maze Fusion Garden Furniture with Firepit (Charcoal) from this company and I have to say I am really happy with my purchase. Even though it took a while to arrive because of different reasons, the furniture was definitely worth waiting for. The quality is much better than anything else I've seen out there. I'd happily suggest this company to anyone looking for top-notch outdoor furniture.
Oxford maze sofa and table set
I recently bought a sofa and table set from Oxford Maze towards the end of March, with an expected delivery date at the end of April. I was a bit worried at first whether the set would arrive on time because outdoor furniture is in high demand. But then, on the 25th of April, I got an email from David, one of the customer service reps, letting me know that my order was on its way. Despite some problems with strong winds at Felixstowe, the set was delivered to me yesterday. I have to say, I was really impressed with how quickly it arrived given the circumstances. And when I got the set, I was really pleased with the quality. I can't wait to start using it in my outdoor space.
Day bed set
At first, I wasn't sure about buying because there weren't many reviews, but I decided to go for it anyway. And wow, I was really happy with my decision! David gave me fantastic customer service all the way through. My day bed set arrived quickly, in just 7 days, thanks to a helpful 2-man team who even put it straight in my garden. It was great that it came pre-built, as it saved me so much time and effort. The quality of the furniture is amazing. I've already told my family to check out this company, and I promise you won't be let down if you decide to buy something.
MAZE RATTAN HENLEY CORNER SOFA DINING SET
I bought the MAZE RATTAN HENLEY CORNER SOFA DINING SET with a rising table in March and was told it would be delivered in late April. David kept me in the loop the whole time and gave top-notch customer service. Even though the delivery was a bit delayed, I was grateful for the heads up. The cover for the set arrived a few days after, making my purchase complete. All in all, I'm really pleased with what I bought and the great service from the company.
Oxford corner sofa set with armchair
The furniture we got from this company is really top quality, we're well chuffed with it. Only little hiccup was the delivery arriving late, which was a bit of a shame as we weren't told about the delay. But on the bright side, they did manage to rearrange and we were the first stop the following week, so that worked out well for us. Talking to David at Rattan Furniture Fairy was dead easy and smooth, made the whole thing a breeze for us.
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