Ribble Cycles34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2019.
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The bike shop was really cool with lots of different bikes. This guy Will was a total biking expert, he helped me choose the best bike for me and made sure it was the right size. We even chatted about cycling up Mount Ventoux and shared our pictures. It was a fantastic experience overall!
Electronic group set bike purchase
I was really excited about getting my new bike with the electronic group set, but it's such a letdown that it came without any instructions. How am I meant to work out the best way to use it without any help? It's like getting a puzzle without a picture to guide you - really frustrating and pointless. I get that not everyone needs instructions, but for someone like me who's new to electronic shifters, having a manual would have been so handy.
High-end road bike
I bought a top-of-the-range road bike from Ribble Cycles recently, and I have to say, I was really impressed with the frame quality. However, the parts that came with the bike were not up to scratch and didn't last long at all. I had to replace the wheels, bottom bracket, and thru axle pretty quickly because they were just not durable. I was let down by the company's lack of accountability and the fact that their products were often unavailable. It was frustrating that their phone lines closed at 1pm and they were frequently out of stock. Overall, I wouldn't recommend buying from them again.
Customized road bike
I'm an experienced cyclist and recently I decided to treat myself to a custom road bike from Ribble Cycles. Ordering through their website was pretty straightforward, but there were a few areas that I think could be improved. The equipment they offered was decent for the price, but I felt a bit restricted when it came to selecting the size and fit options for the bike. It seemed like once I chose my size, I couldn't adjust things like handlebar width and stem length, so they ended up being the same for both the smallest and largest sizes. Personally, I think important things like crank length, handlebar width, and stem length should be customisable to suit the individual. Another downside for me was the lack of detailed information on the checkout and invoice, like details on tyre type, headset type, fork type and axle.
Bike purchase through C2W scheme
The delivery time for my bike was shocking. I got an email saying it would be sent on 31st May, but then I didn't hear anything else. I had to call customer service and they told me it wouldn't arrive until 1st July, without giving any reason why. Waiting 2-3 months for a regular bike is just not on. It was a really disappointing experience all round.
New bike
The staff at the shop were really helpful when I was buying my bike. But I would have much rather talked to someone face-to-face instead of using the online chat for help. The bike arrived quickly and is really good quality. The only problem was I found out the inner tube got pinched when they were putting on the tyre, so I had to fix a puncture straight away. Apart from that, everything was brilliant.
customer service
Just used their live chat feature for a minor question about my order - a change of gradient angle to paintwork. Answered quickly and professionally.
cgral
Ordering was ok delivery pants, as said by earlier reviewers. Ordered March 2021 delivery estimated August, then a few weeks later delivery would be July, hurrah. Then moved to September, boo. Several live chat sessions later each time expected dispatch Friday of that week now after a phone call last Monday 11th Oct 21 it will be dispatched Friday 8th Oct, as of yet no e-mail to say it has been dispatched, should I hold my breath? I think not. Other reviews giving excellent delivery are like a kick in the teeth,
A bike
I don't know. It still hasn't arrived.
Ordered in March.
Told May delivery. No sign of it.
Then told June. They July. Then told September.
At last told for dispatch 1/10/21.
Guess what... It still not ready.
Latest call today- it might be ready 08/10/21 but reading between the lines, it probably won't be.Ribble endurance sle ultegra
I've had a ribble endurance sle ultegra now for 10 months, well 6 months physically with me. It's been back with ribble now for the 3rd time... 4th if you include the defective back wheel. The speed sensor error 33 has been a consistent fault throughout. First it had a "firmware" update... which I found strange as it was brand new... next it had... well I never got told what it had as they wont tell me. Then the rear motor went. Then it packed up 3rd December with the same fault speed sensor error 33. It's been with them since 10th Dec and took till 21st Dec for them to tell me it had arrived even though I'd sent many messages. I then received one message saying they will be speaking with ebike motion to resolve the issue but didnt tell me what they had been doing with it for 10 days. On the same day I had another email saying parts had been picked to fix it and it will be with a technician shortly to be sent back to me. Then today 29th Dec i receive a message saying eike motion have to log into my bike to find all the error codes. Needless to say itll be with ribble over a month before I get it back. In almost a year... I'll have had it maybe 7 to 8 months... 6 of those when it worked fine wrll on and off. The bike is lovely to ride and lovely to look at. It's just the lack of confidence now to go out on any decent rides. I set out on a 40miler... 20 miles from home it packed up. For someone who has bad knees through years of cycling and needs an ebike to keep doing what I love... just dare not go far now. Just feel really let down by the company and just to make things worse... never once have they apologised for the faulty product. It's been returned with a crack to the iwoc button, ripped bar tape and crack to the plastic panel under the BB. These were replaced the 2nd time it went in but I did my own bar tape. They apologise for long wait times for getting back to me but never say sorry you've spent a hell of a lot of money on a bike that doesn't work properly. Ive asked to be put through to a manager or supervisor but wont happen. In a time when we really need to be supporting local business, this just goes against it. Really really disappointed.
Hybrid Al fully loaded edition
Unfortunately if Ribble were as good at sorting out my order as they are bombarding me with emails regarding their latest and greatest bikes I would be Very happy, unfortunately they don't.
CGR GRAVEL E BIKE
Brilliant bike, delivery was delayed but in the current climate it's to be expected.The staff were first class and answered my questions honestly and promptly, the bike arrived about two weeks earlier than the date they said complete with fifty pounds complemented for any inconvenience. Don't let a few dissatisfied customers put you off, be patient their product is worth the small delay. John.
Ribble SLe
A prime example of a company driven by marketing and sales with little to support both aspirations. At a guess I would suggest that this company is aiming to launch publicly and/or sell out by driving their order book up. Their customer services agents routinely lie. Their job appears to be to support the sales and marketing rather than the construction and delivery of bikes. The situation has become worse during covid however their reputation was plummeting long before. This company is notnthe one that has 100 year history. That was sold some years ago. Save yourself months of angst during which this company will obfuscate and lie to you. Oh, and don’t believe the hype on their website which states that they will keep you i formed of progress of your bike. They won’t. Shop elsewhere for peace of mind.
My review. I should , of corse, have ticked that I wouldn’t buy there again.
One of the great options out there for purchasing bikes
I am not an athlete but I like to like that. I highly prescribe cycling to all of my patients and all people I meet. Not just that I am also interested in cycling and doing bike racing and all. So I know pretty well about them. One of the best of few options, very few I cam to know where one can buy bikes without giving a thought, is Ribble.
Especially if you are new buyer, it is the best. They will guide you through, let you know about all specifcation. All kind of bikes and bicycles, for different priorities, purposes and categories.Tom, don't you work for Ribble?
About Ribble Cycles
Ribble Cycles is a British bicycle manufacturer renowned for its custom-built bicycles. Established in 1897 in Preston, Lancashire, the company has a long history of crafting high-quality cycles and components. Ribble Cycles offers a diverse range of bikes, including road, mountain, and hybrid models, catering to both amateur and professional cyclists. The company is known for its commitment to innovation, utilising advanced materials and technology to produce performance-driven bicycles. Ribble Cycles also provides a bespoke bike-building service, allowing customers to personalise their bikes according to their specific requirements.
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Contact Information
363 Leach Place
PR5 8AS PRESTON
United Kingdom
Categories Ribble Cycles
Online shopping | Sport & Outdoor Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences | Fashion Reviews & Experiences
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Last update: November 2025
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Review with most votes
One of the great options out t
I am not an athlete but I like to like that. I highly prescribe cycling to all of my patients and all people I meet. Not just that I am also interested in cycling and doing bike... Read onBy: Tom Castle