Spotlight: What are our customers saying?
I am not an athlete but I like to like that. I highly prescribe cycling to all of my patients and all people I meet. Not just that I am also interested in cycling and doing bike racing and all. So ...Read on
Brilliant bike, delivery was delayed but in the current climate it's to be expected.The staff were first class and answered my questions honestly and promptly, the bike arrived about two weeks earl...Read on
Just used their live chat feature for a minor question about my order - a change of gradient angle to paintwork. Answered quickly and professionally.Read on
Ordering was ok delivery pants, as said by earlier reviewers. Ordered March 2021 delivery estimated August, then a few weeks later delivery would be July, hurrah. Then moved to September, boo. Sev...Read on
I don't know. It still hasn't arrived. Ordered in March. Told May delivery. No sign of it. Then told June. They July. Then told September. At last told for dispatch 1/10/21. Guess what... It ...Read on
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One of the great options out there for purchasing bikes
I am not an athlete but I like to like that. I highly prescribe cycling to all of my patients and all people I meet. Not just that I am also interested in cycling and doing bike racing and all. So I know pretty well about them. One of the best of few options, very few I cam to know where one can buy bikes without giving a thought, is Ribble.
Especially if you are new buyer, it is the best. They will guide you through, let you know about all specifcation. All kind of bikes and bicycles, for different priorities, purposes and categories.
Tom, don't you work for Ribble?
CGR GRAVEL E BIKE
Brilliant bike, delivery was delayed but in the current climate it's to be expected.The staff were first class and answered my questions honestly and promptly, the bike arrived about two weeks earlier than the date they said complete with fifty pounds complemented for any inconvenience. Don't let a few dissatisfied customers put you off, be patient their product is worth the small delay. John.
Just used their live chat feature for a minor question about my order - a change of gradient angle to paintwork. Answered quickly and professionally.
Ordering was ok delivery pants, as said by earlier reviewers. Ordered March 2021 delivery estimated August, then a few weeks later delivery would be July, hurrah. Then moved to September, boo. Several live chat sessions later each time expected dispatch Friday of that week now after a phone call last Monday 11th Oct 21 it will be dispatched Friday 8th Oct, as of yet no e-mail to say it has been dispatched, should I hold my breath? I think not. Other reviews giving excellent delivery are like a kick in the teeth,
I don't know. It still hasn't arrived.
Ordered in March.
Told May delivery. No sign of it.
Then told June. They July. Then told September.
At last told for dispatch 1/10/21.
Guess what... It still not ready.
Latest call today- it might be ready 08/10/21 but reading between the lines, it probably won't be.
This has been a disaster from start to finish and is still unresolved!!
I ordered a HT725 in January and was informed my estimated delivery was June. I already knew this before going through with the order so although it’s a long time to wait was happy to go ahead given the current climate etc.
I contacted Ribble just before this date to confirm we were still on schedule and was told we indeed were. 2 weeks after my initial due date I asked them where my bike was and was told it had been delayed till august via email and logged into my account and it was actually October. I informed them the very least they could have done in this situation was be transparent and keep me informed of this.
Some time later I was then contacted and told that the dropper post was the only thing delaying my order and would I be happy with a standard seatpost and a refund. I said I was more than happy for this to go ahead.
3 days later Holly James the account manager told me that that was great and she’d let the workshop know in a weeks time when the frame was due to come in. I was really shocked at this after being told ‘all it was waiting on’ was the dropper post to then been told my bike hadn’t even entered the workshop. I accused them of lying which is exactly what they were doing at this stage and it was unbelievably unprofessional.
I was unable to get the refund for the dropper post due to getting the bike through cycle to work so they suggested I pick something with the value of £100 to go with the bike. I already had parts waiting to go onto the bike so this started days of back and forth until we both decided I would begrudgingly send them a further £50 and they would send the bike with hope wheels. Making a £250 optional extra £150.
Next day I got the expected delivery email and questioned whether this would have the hope wheels we agreed upon as it was not showing that via the shipment info.
Bike arrived Monday so 3 months after its initial arrival time and without the wheels we agreed upon. I emailed them the minute I opened the box and said they could come and pick the bike up or send me the wheels. That was 3 days ago and despite trying to contact them they have essentially ghosted me.
I really wanted to take a gamble on this bike as it was built in the UK, looked like decent value and the geometry was exactly what I was after.
I will think twice now about supporting uk bike businesses as I have never had as much of a nightmare as I have with Ribble.
Honestly wish I’d bought a Canyon. Im sure they’ll do more then fine but personally I wish them no luck with their brand going forward and looks like I am stuck with an incomplete bike I don’t actually want. Thanks for ruining my new bike experience.
Ribble endurance sle ultegra
I've had a ribble endurance sle ultegra now for 10 months, well 6 months physically with me. It's been back with ribble now for the 3rd time... 4th if you include the defective back wheel. The speed sensor error 33 has been a consistent fault throughout. First it had a "firmware" update... which I found strange as it was brand new... next it had... well I never got told what it had as they wont tell me. Then the rear motor went. Then it packed up 3rd December with the same fault speed sensor error 33. It's been with them since 10th Dec and took till 21st Dec for them to tell me it had arrived even though I'd sent many messages. I then received one message saying they will be speaking with ebike motion to resolve the issue but didnt tell me what they had been doing with it for 10 days. On the same day I had another email saying parts had been picked to fix it and it will be with a technician shortly to be sent back to me. Then today 29th Dec i receive a message saying eike motion have to log into my bike to find all the error codes. Needless to say itll be with ribble over a month before I get it back. In almost a year... I'll have had it maybe 7 to 8 months... 6 of those when it worked fine wrll on and off. The bike is lovely to ride and lovely to look at. It's just the lack of confidence now to go out on any decent rides. I set out on a 40miler... 20 miles from home it packed up. For someone who has bad knees through years of cycling and needs an ebike to keep doing what I love... just dare not go far now. Just feel really let down by the company and just to make things worse... never once have they apologised for the faulty product. It's been returned with a crack to the iwoc button, ripped bar tape and crack to the plastic panel under the BB. These were replaced the 2nd time it went in but I did my own bar tape. They apologise for long wait times for getting back to me but never say sorry you've spent a hell of a lot of money on a bike that doesn't work properly. Ive asked to be put through to a manager or supervisor but wont happen. In a time when we really need to be supporting local business, this just goes against it. Really really disappointed.
Hybrid Al fully loaded edition
Unfortunately if Ribble were as good at sorting out my order as they are bombarding me with emails regarding their latest and greatest bikes I would be Very happy, unfortunately they don't.
Horrible on all accounts. These people are thiefS that just lie repeatedly to their customers. If you don't believe me go to trustpilot/ribble and sort by 1 star. It is unfortunate that they have so many reviews because it misconstrues their overall score. Their quality has dropped off to 0 currently. My bike was due early August. They just informed me it would come in in December. This is after 2 months of me checking with them daily and them telling me everything is on schedule. Liars, crooks, thiefs. DO NOT BUY FROM THIS COMPANY. THEY ARE NOTHING MORE THAN A PRETTY WEBSITE AND A CEO SITTING PRETTY AT THE TOP OF THIS PYRAMID SCHEME
A prime example of a company driven by marketing and sales with little to support both aspirations. At a guess I would suggest that this company is aiming to launch publicly and/or sell out by driving their order book up. Their customer services agents routinely lie. Their job appears to be to support the sales and marketing rather than the construction and delivery of bikes. The situation has become worse during covid however their reputation was plummeting long before. This company is notnthe one that has 100 year history. That was sold some years ago. Save yourself months of angst during which this company will obfuscate and lie to you. Oh, and don’t believe the hype on their website which states that they will keep you i formed of progress of your bike. They won’t. Shop elsewhere for peace of mind.
My review. I should , of corse, have ticked that I wouldn’t buy there again.
Shocking service. It should be zero stars. Luckily I had purchased via PayPal and got my refund after a period of no response from Ribble Cycles. No communication, abrupt and unapologetic emails from start to finish on an absolute cock up from their end. Might be in a pandemic but the service and communication style was abysmal.