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    Reviews Rugs Direct

    Are you in need of a rug to brighten up your home? Wanting to furnish your floor but don't know much about how this can be done or what products are best suited to it? Rugs Direct is an online site that focuses on the retail of rugs. Read on to learn all about their company, available products and hear from reliable customer reviews.

    About Rugs Direct

    Established in 1984, the company started selling rugs, rug underlay, carpets, speciality door bars and stair rods from their location in store. The online store was not started until 1997 when e-commerce started being more popular, and so Rugs Direct adopted their company name and started selling rugs online. ​In order to ensure the best possible service for their customers, in 2009 the company split their business to operate Stair-Rods Direct as a separate site, dedicating the whole site to rugs. Through their many years of experience in retail for floor furnishings, Rugs Direct can now bring top quality and the best selection of products to their customers, as well as being able to advise their customers with product choice due to their wealth of understanding in this field. In order to maintain the top possible customer service, the site also offers a telephone service for any specific questions or anyone wanting to speak to staff directly.

    Customer Services

    Amongst the broad range of products for sale on their website, there are nine categories of rugs, differentiated by style and purpose: Modern, Funky, Traditional, Plain, Runners, Brands, Wool, Underlay and Kids. Each of these divisions have an extensive range of rug types within them as well, with Underlay rugs having the smallest, selection, with only 2 choices, and Modern have the broadest selection of more than 130. Alternatively, customers also have the option of searching based on the six features of colour, category (modern, traditional, plan, funky, kids), size, price, style (flat weave, floral, geometric, natural fibre, shaggy, striped, wool) and shape (circle, cube, cushion, cushion covers, half moon, novelty, octagon, rectangle, runner, square).
    Payment can be made using cards from American Express, Visa, MasterCard, Discover or PayPal.
    For deliveries between 08:30 and 17:30, there are no delivery charges, and the other options of specified delivery times vary in price depending on ease for the company.
    To return an item you must notify the company within 14 days of delivery.

    To advertise the available products, Rugs Direct have released a series of Youtube videos displaying their rugs, such as this Beans Fruity Rug video.

    Complaints, Advise and Feedback for other consumers shopping from Rugs Direct

    Share your opinion of Rugs Direct here to help out other customers in their shopping experience and selection of a suitable rug for their home. What was your opinion of the aesthetic attributes of their products? Did you think that they offered good value for money? Was delivery punctual and reliable? What did you think of their customer service? Did you feel welcome and encouraged to shop more?

    How reliable is product quality at Rugs Direct? Share your opinion here or read customer reviews to find out if products are well made & affordable!

    Rugs Direct
    Reviews, complaints and customer experiences (1)

    9
    100% Would buy here again!

    Ordering

    8

    Service

    10

    Pricing

    8

    Delivery

    10

    All reviews

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    what's the best for the floor

    best e-commerce company to buy rugs, it can totally change the interior of your house, that's happen with my house.
    the quality is extraordinary, however there are some expensive to choose upon but still the range is there might make a comfortable buy.
    what's make it special is their customer service because there are lot of question come eventually after or before buying relating to the cleaning, material or quality. they help on the telephonic service very efficiently.

    By: Sandra Chadwick04-07-2018
    Ordering
    Service
    Pricing
    Delivery
    Would buy here again
    YES
    9
    Rugs direct

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