BritainReviews

    Reviews Shein

    Sometimes you just want a new set of clothes. But finding the right items isn’t always easy. So where can you go to find some fashionable clothes? One clothing company that might be an option is SHEIN. But what quality of clothing will this company have to offer? How comfortable will their trench coats be? Will their tops and shirts be durable enough to last for a long time? Will the delivery service of SHEIN deliver your new jeans before all your other clothes have to be washed? And what kind of customer service does SHEIN offer when you ask a question about their denim selection? Only people who already own some Shein clothes will be able to say a few things about this clothing shop. Read Shein UK reviews, experiences, opinions and comments to discover what their opinion of this shop truly is.

    About Shein

    SHEIN is a legit online retailer that has a huge selection of fast fashion clothing from China. The company was founded in 2008. That was when a few passionate and fashion-conscious people in North Brunswick (New Jersey) decided to establish their own fashion shop. Now, this group of people has grown into a multinational team. They want to be fashionably progressive but also stylish. And they are not afraid to discover different styles. They want to offer a selection of clothes for women and teenagers alike, and you can also find a section of plus size Shein clothing.

    One of SHEIN's collections, the SS18 autumn collection.

    Products of Shein UK

    You can choose from a whole variety of clothes such as pants, long sleeve shirts, denim jackets, sexy lingerie, slippers, leggings, hoodies, sweatshirts. coats, kimonos, beach clothing, tank tops, blazers, jumpsuits, two-piece outfits, skirts and a lot more. So whether you want to dress casually or get ready for a party or formal occasion, SHEIN has the right clothing for you.
    Their dresses are stored in their own department. There, you can find elegant dresses, holiday dresses, going out dresses, party dresses, bodycon dresses, lace-up dresses, casual dresses and so on. You can even find some dresses and other clothes in plus size.

    Also, SHEIN exclusives have items that you cannot find anywhere else. And the fact that SHEIN focuses on women doesn’t mean they don’t have a men’s department. Men can choose from a selection of joggers, shirts, tanks, and so on. Trending are their sporty, striped or letter print clothes. And there is a selection of accessories such as heels, bracelets, wedges, belts, sunglasses, crossbody bags. hats, caps, sandals, rings, necklaces, socks, scarves and many other things. They are divided into shoes, jewellery, living, bags and other accessories.


    Services of SHEIN

    Firstly, we will discuss Shein's returns policy for the UK. The policy of Shein in terms of returns is to accept clothing only within 60 days from the purchase date. There are 3 Shein return methods options, that are: Parcel shop, Post Office and self sending.

    1) Parcel shop returns: the purchase will be returned through Hermes return label. If the package weight is below 20, the cost will be 3,5£
    2) Post Office returns: if the weight of the product is under 1kg, the return cost for the UK will be 3,5£, if it is between 1 and 2 kg, the price will be 6,5£.
    3) Self sending Shein returns: returns cost will be covered by you

    Shein delivery in the UK and Ireland

    Shein products are stocked in warehouses situated in Asia, Europe, America and the Middle East. The purchase will be shipped to the UK from the nearest warehouse where the product is stored.
    Deliveries to the UK will be processed within 7-10 days (free for orders above 35£) with standard shipping. Delivery time will take place within 3-7 days (free for orders above 100£) with express delivery.

    Ordering from Ireland

    will have the same costs as for the UK, but the delivery time will be 10-18 days for the Standard shipping (express is not available for Ireland)

    What about Shein customer service?

    To contact the customer service, the client should first log into their account on Shein's website, then go into "my orders" section. There you can find your order number and view the details of your order. There are different help links that will help you with finding a solution, such as "cancel this order", "exchange/refund", "more about tracking".
    Also, on Shein website you can find customer care live chat, available from Monday to Sunday 6 am - 11 pm. You can also submit a ticket, consult the FAQ page. If you subscribed to Shein Uk website, you can also get in touch with the customer service through email.

    Shein size guide

    On their website, Shein provides a chart helping clients with choosing sizes. European, UK and US sizes are compared, together with waist, hips and bust measurements. Also, it is displayed how to take measures of the body consistently with the size chart.

    Shein reviews, complaints and compliments

    Have you ever ordered any of the clothes from SHEIN? Then, we would love to hear everything you can tell us about your SHEIN experience. How comfortable are their jeans and other clothes? Are their dresses durable? Did you have to wait long for your new lingerie to arrive? And how did the customer service of SHEIN respond to any of your complaints? Write your own SHEIN review and tell us what your impression of this clothing shop really is.

    Shein
    Reviews, complaints and customer experiences (9)

    6.6
    56% Would buy here again!
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    6.8
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    4.6
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    8
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    6.4

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    SHEIN IS MY SOULMATE !

    i am a big big big fan of shein, i love the variations. Also, the quality is so good. well i am going to talk about my recent shopping experience with shien.
    I bought pullover from the shein, it was light pink in color. i actually bought two, one for my best friend as this was her first experience with shein. AND NOW SHE IS OBSESSED. it was so shocking for her to digest that online stuff can have such amazing quality. However, the rate is kinda high and well i think the same too. But it's fine to buy something little bit expensive rather than buying shitty things. So one point for that! About the pullover. it was so soft! my skin is kinda sensitive and that's why i usually buy things from the market so i can feel the fabric. But since i am buying clothes from the shein. i don't have to do that anymore. I TRUST YOU SHEIN!!!

    By: Demi Dokata 06-03-2019
    june ann08-07-2020

    extremely frustrating trying to get an address to return some goods. have been trying for over 2 weeks. was pleased with delivery and goods, unfortunately some are too big or too small. will not be buying any more from Shein

    HAMIDA ISLAM28-07-2020

    The address should be on your returns label

    HAMIDA ISLAM28-07-2020

    The address should be on your returns label

    Ruxandra07-08-2020

    I bought from them some items, returned most of them due to poor quality or incorrect sizing but still no refund received in 2 months! They are not answering to calls, emails, private messages and I opened a claim with Paypal but still nothing. Worse customer service ever!

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    Ditsy Floral Lettuce-Edge Mini Skirt

    Skirt felt a little bit cheap but for the price there was nothing really to complain about. Beautiful pattern and true to size

    By: Maisy15-07-2020
    Roshi cheema 01-08-2020

    I have returned few items back and they have received them a month ago but not refunded them yet. It’s very annoying because there is no way to contact them to get the status of my refund.

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    Yes
    7.5
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    Fat

    The fat was good

    By: Hi28-11-2019
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    10
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    Not impressed.....

    I returned some items and after 3 weeks am still waiting....
    Have emailed, no response and have tried their live chat to which there is no service.

    Does anyone have a contact number for them?

    By: HAMIDA ISLAM28-07-2020
    Julie Holloway 30-07-2020

    Didn't realise items where shipped from outside the uk. T shirts and skirt arrived and cheap rubbish. As past experience I should of realised China products are very poor. Save your money, use the high street and see what you are buying.

    Returned my items last June 20, 2020 but up to now31-07-2020

    Same returned my items last June up to now No Refund receive!31-07-2020

    No customer service still waiting for my refund !,,

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    No
    4.5
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    3 pairs shorts and blouse

    Poor quality clothing. Clothes had a horrible smell too. I have been waiting a month for a refund and I can not get hold of any kind of human being to sort the issue out. I have tried contacting them through Facebook as this is the only way I can find to try and contact anyone, but am still awaiting a response. There is no customer service telephone number as far as I can find and I will not be using them again.

    By: Millie Stone27-07-2020
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    No
    7
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    Clothing

    Ordered in march in now the end of july still not received itams

    By: Gemma24-07-2020
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    Yes
    3.5
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    multiple

    I ordered multiple items and was really pleased with quality and products. However I needed to return an item as it was too big. The label they send does not work - it was scanned at Post office but parcel got returned to me. The barcode would not scan and QR code meant parcel returned to me.
    I have read on their website that the return address is not the one on the label!! I am now trying to contact customer services but it is all automated. Very frustrating.
    If you like what you order and it fits, all well and good, but beware if you need to return items.

    By: Molly Diamond06-07-2020
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    7
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    I BOUGHT THREE TOPS ALL THE SAME SIZE

    Only one fit other two different sizes both of them far too small not worth money to return. Won't use again expensive lesson

    By: Lilian Ellcombe03-07-2020
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    4.5
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    CLothing

    TERRIBLE CUSTOMER CARE - the worst I've experienced - do yourself a big favour and keep away :)

    By: Maya Martinez27-05-2020
    Colette Baits-Tomlin08-08-2020

    I had the same problem as person above, wanted to return items, used the return label they sent me but it was posted back to me. No human in sight at Shein to help me with this problem. I have told my daughter who orderd items to never use them again, I shall also be telling others this ... stay away !

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    Write your own review about Shein

    Your review

    FAQ

    Is Shein a trustworthy company?

    There are currently 9 customer review posted about Shein. On average, they received a star-grading of 6.6/10, with 56% of the reviewers indicating that they would buy from the brand again.

    What services or products do Shein offer?

    Shein is mainly active in the Online Shop category, more specifically with Fashion.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Shein website with confidence. If not you can find many other brands to read about on our website!