Shein

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Shein

57% Would buy here again

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Spotlight: What are our customers saying?

H
Hagit
If there was a definition for what a perfect online shop is, Shein is DEFINITELY the closet example of that. Yes, I do know about fast fashion, but that's just the world we live in, and since I d...Read on
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Demi Dokata
i am a big big big fan of shein, i love the variations. Also, the quality is so good. well i am going to talk about my recent shopping experience with shien. I bought pullover from the shein, it...Read on
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Kami
SHEIN is the perfect website. I have no complaint. From the fact it tells me the estimate for the arrival of my clothes will be a few weeks, it’s extremely obvious they would have a crappy return p...Read on
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Lisa Gurney
Just received my first order from shein from placing order to delivery I cannot fault it ,had read some bad reviews but decided to give it a go ,I'm so pleased I did ,the kimono I ordered is fantas...Read on
M
Michelle Fox
Excellent value, great sizing! I would highly recommend!Read on

All reviews (65)

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    Would buy here again
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    Everything...

    If there was a definition for what a perfect online shop is, Shein is DEFINITELY the closet example of that.
    Yes, I do know about fast fashion, but that's just the world we live in, and since I don't have any equal alternatives, I'll stick to them.

    I never liked buying clothes, and when I did buy, it was just so I would have something to wear.
    I heard bad things about SHEIN in the past, so I never bothered, but recently it was everywhere, so I just looked. Never have I ever found myself excited about clothes before them.
    Then I saw the prices.
    Then I saw how quickly packages came.
    Lastly I witnessed numerous cases of their excellent costumer service.

    I honestly don't have anything bad to say about them.
    And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!

    I ordered three items, only one was acceptable, the other two were of a very poor quality. Will not be ordering again, waste of money.

    I ordered 2 pr of ankle boots by mistake, I only wanted 1pr, I have been sending messages since I made the order (1161) early in October to cancel 1 pr (size 39) but have had no response at all, also to have the money for 1pr returned to my bank.
    I am also still waiting for delivery of the order, hopefuly this message eill be seen and some action will be taken.

    I ordered two blouses on the 20th September i have not received them the item number is GSHMS700N000LG8 could you tell me when i will receive them

    This is a fake review

    I ordered my items a week ago

    I ordered my items a week ago and they still havent came

    I ordered my items a week ago and they still havent came i heard they take long but some people say they come quickley i am very conused

    Chinese rubbish, do not buy

    How can it be excellent customer service where no email address or contact number is available?

    I ordered a bobble hat on the 21st February still waiting for delivery.Why is it taking so long?

    You are being paid to write this response.

    I ordered 2 bags from them, they came 2 weeks before their due date and i was quite pleased with them.

    I still haven’t got any refund from my order. £75 down the drain!! I am absolutely devastated

    I ordered on the 2nd o February and I still didn't receive my order when I asked for my money back no answer from them. They have stolen my money dont order from them

    Absolute Nightmare. Have over £50 pounds worth of goods to return. Tried everything. System won't confirm return & customer service impossible to contact. No tel. no. and they don't respond to emails??? Disgusting ****

    Someone is using my email address to order goods which are then delivered to an address 4oo miles away from where I live! There is no way to contact Shien without signing in to an account I do not have or wish to have!

    I agree with Ina, I have returned items and have not received any refund. I will never order from Shein again. I will be taking my case to trading standards!

    Ordered 5 items.All came within 5 days.Very pleased with quality,and communication with SHEIN.I will be ordering more clothes for summer.

    I odered a skirt but ordered wrong size. I need to change it to 2XL please. Or a refund.order number is GSHMH000200MLM5

    Ive had 3 orders from shien and I’m pleased with them one purchase to small but that was my fault should have ordered size karger

    ickly packages came.
    Lastly I witnessed numerous cases of their excellent costumer service.

    I honestly don't have anything bad to say about them.
    And no, I'm not being paid - I'm just an average woman who knows to appreciate things, and just want to support them and assure you can trust the website!

    By: Hagit02-09-2020

    What a load of garbage Shein is dreadful, aftersales is awful, quality is git and miss, sizing is dreadful and express delivery they shove on so you don't always see it, and won't let you cancel it! Then takes just as long to send the items from China! Be warned, I won't buy again don't be fooled by the cheap prices...

    Ordered 16 items, 12 were excellent but 4 wrong size and returned. Shein system shows they have received them on 26the June and quality checked my return on 2nd July but still waiting for refund. Starting to have doubts about them now.

    I don’t know what’s wrong with other people’s orders, but i have received a lot of thing like women tops, skirt, shoes, jewellery etc that are soooooo good. Also, the prices are very fare according to the items. I highly recommend this.

    Ordered 2 dresses took one week to come both fitted perfectly lovely material highly recommended 👌

    The sizein system is daft I ain't got a clue what size to buy 🤔 I'm a size 12 any ideas plz xx

    Shein Customer Service Number: 1-843-473-8877 (Toll Free)

    Not sure what's happening to other people, but so far my orders, got within 5 to 10 days. Quality been ok, just couple pieces received so far are too small, some fabric on couple pair leggings bit thin, so using as jammy bottoms lol, 🤣 @£4.00 each not worth sending back. But must say only thing don't like is their return system. Only one free return ever. So wait till all orders arrived, then return batch lot. Personally thing should be one free return per order number. Puts me off buying now, stopped buying from other companies for same reason, no free returns. Don't see why customers should pay this if companies want us to buy from them. I am size 14 UK been ordering large, only small issue is tops need a bit more bust room, otherwise quality been acceptable, and have fitted ok. But skirts hit n miss, one can not even zip up, other just about, so I try buying only elasticated waistband, same on trouser, dresses stick with elasticated waistband or size up and then piece too long in length. Which might do as have sewing machine so might just adjust length to get fitting.

    Hi does anyone know email address to them? I want to return an item but my QR code is not working.

    ANSWER ME IMMEDIATELY !!


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    SHEIN IS MY SOULMATE !

    i am a big big big fan of shein, i love the variations. Also, the quality is so good. well i am going to talk about my recent shopping experience with shien.
    I bought pullover from the shein, it was light pink in color. i actually bought two, one for my best friend as this was her first experience with shein. AND NOW SHE IS OBSESSED. it was so shocking for her to digest that online stuff can have such amazing quality. However, the rate is kinda high and well i think the same too. But it's fine to buy something little bit expensive rather than buying shitty things. So one point for that! About the pullover. it was so soft! my skin is kinda sensitive and that's why i usually buy things from the market so i can feel the fabric. But since i am buying clothes from the shein. i don't have to do that anymore. I TRUST YOU SHEIN!!!

    extremely frustrating trying to get an address to return some goods. have been trying for over 2 weeks. was pleased with delivery and goods, unfortunately some are too big or too small. will not be buying any more from Shein

    The address should be on your returns label

    The address should be on your returns label

    I bought from them some items, returned most of them due to poor quality or incorrect sizing but still no refund received in 2 months! They are not answering to calls, emails, private messages and I opened a claim with Paypal but still nothing. Worse customer service ever!

    i love eating clothes moth fire yummy

    I dont know what this is but I live in the USA and my fraud dept of my bank called me asking if I made 4 or 5 $82.** purchases from this place. I dont know how you got my info but I never shopoed here and never will. Stop scamming and stealing from me. I had to shut down my account and stay the fuck a way from me.

    I haven’t received my order

    It is like Wish. Some take months to arrive.

    -Jay 😛

    I don't have a returns label or a QR Code!!!!! How do l return the top that is no good???

    Order: GSHMJ000C00M2N3
    How do return my items


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    Would buy here again
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    Clothing

    SHEIN is the perfect website. I have no complaint. From the fact it tells me the estimate for the arrival of my clothes will be a few weeks, it’s extremely obvious they would have a crappy return policy. So I always check what clothes have great reviews and photo evidence so I know that’s what I actually want, and checking if sizing is normally too large or too small, avoiding having to return. SHEIN has the absolute best clothing and the quality is amazing for the price, on majority of products. I’ve bought from all others but the design, fashion is all worth the wait. Be smart ladies.


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    Would buy here again
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    Black kimono cover up

    Just received my first order from shein from placing order to delivery I cannot fault it ,had read some bad reviews but decided to give it a go ,I'm so pleased I did ,the kimono I ordered is fantastic really good quality and great fit I like that you get lots of pics of people wearing same item it gives you a real good idea how it looks on a normal woman not a model !! My order came within a week of ordering ,even when I changed my mind from ordering a small to a medium it had a help chat forum so I could ask this question before it was sent out all in all a great consumer experience


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    Would buy here again
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    I’ve bought numerous clothing items via the app

    Excellent value, great sizing! I would highly recommend!


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    Black Mesh skirt and black lace leggings

    In general my experience of shopping with Shein has been good. I received most of my purchases which are great. However, when I have had an issue getting hold of someone to talk to about not receiving my order is non-existent! That has coloured my experience and I would be loathed to recommend to anyone else until I have had a better experience with Shein. Come on Shein you must do better than this. I previously lost £37 and some pence on a previous order and gave up trying to speak to anyone in Shein. So very disappointing.


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    Would buy here again
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    Dresses and tops

    Avoid them like the plague!!!
    I placed a big order for choice as I thought that you could print off a returns label. I need to return some of the items and my order is not even showing on my account. I have contacted customer service and they just send back some standard irrevalant reply saying I should log in to another account (which I don't have)
    From reading all the dreadful reviews on here it looks like I am stuck with them! I also didn't realise it was a Chinese company or I wouldn't have ordered in the first place. It's disgusting that they can get away it!

    I have tried to find an email or phone number for their customer service but there is nothing on their website at all, I’m disgusted! If anyone can help please let me know ASAP . Thank you

    I am having the same problem, no items showing on my account, so can't return items what are not suitable.

    I agree entirely, they are ... and I certainly won't be purchasing anything else, I'm.stuck with some shoes and I cannot find the returns label and contact details are not even available; an absolute scam, I'm not happy with this company at all.


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    Multiple purchases

    I was quite shocked to read the negative reviews, I have been a regular customer for a few years now and I love Shein for the many products they sell , right down to the accessories, it's not too expensive, which I love ( mother of 3 children) . I love the versatility of the products esp the beauty and jewellery, yes its cheap but the beauty buys have been some of the best products I've used , jewellery is cheap and cheerful but that's what you expect from the price . Never had an issue with ordering or delivery .


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    2 dresses

    Very good company .Ordering was easy, and garments arrived quickly,I was impressed with both dresses, very good value. Unfortunately I'd ordered them too large, so I had to return, but the return was handled efficiently and quickly.I recommend Shein.
    I'd been wary of ordering,as we've all ordered items that arrive NOTHING like the pictures-this company is entirely different-the garments match the pictures.This is a trustworthy company in my opinion.


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    3 tunic dresses

    came in lovely reusable zippy bags which I'll reuse items fitted really well I'm size 18 but ordered the 20 and fitted well 18 be to tight really pleased with items looks the same as was advertised on site /gd prices cheap and affordable /down side found they were polyester not my favourite materiel but for the prices ok perfer cotton really / wearing one of the dresses very lightweight felt gd in it nice length ill order some more thank you


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    ServerL dresses

    I have not received my dresses £51.00 they have taken my money but have deceivers my goods , also I cannot find anywhere to be able to tell them, i will never buy from this company ever again. They have robbed me
    Mandy Taylor uk

    Never received my order with no explanation


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    Dresses

    Hi can anyone tell me how you can get hold of customer service. I ordered two dresses online. One I am sending back the other one I didn't receive tried to get in touch with someone to no avail. It looks like the money as close come out of my account. It says cancelled but I have paid for it. there's no phone number or anything to call


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    Loads Orders

    Not had any issues, 3 items too small, but I should checked measurements on each product, some bit see through but nothing major, had issues couple items but refunded straight away, love my clothes, just couriers letting them down. But I so want buy more, no am not paid to review, wish I was then could buy more from Shein


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    WJ645092388GB lace mess dress

    My order was Contrast Lace Dobby Mesh Dress
    I received wrong order which i have never ordered . I received 4xxL jumper,I dont know how to get in contact with them . Im really disappointed ☹️

    Contact customer service it's easy just log into your account click ME down bottom right, then support


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    i ordered 3 hand bags and clothing

    i placed my order about two months ago then got a email saying my order has been delivered and signed for but i aint signed for it its not with next door aint it aint outside. iv tried contacting shein so many time but i never get a reply and there is no number to ring so now im out of pocket aint i aint got my stuff iv ordered| so i would like it if someone mails me back this time so can sort this out once and for all...


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    3 dresses

    SHEIN IS RUBBISH....NO RETURN SLIP IN PACKAGE...NO CLEAR INSTRUCTION ON RETURN....PRINT OUT OF POSTING LABEL IMPOSSIBLE.....
    I EXPECT AN IMMEDIATE REPLY !!!


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    Top and trouser, night shorts and boxers shorts

    Bought several items from Shein , some of the items did not fit , I was unable to return the items because they did not appear on my account. I sent an email to customer service but there was no response also Shein does not have a telephone contact number . Beware when buying anything from this company , they have no customer service


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    Bikinis

    Trying to send back, have no invoice or returns label, i have emailed them.still waiting

    I have never been a avid online clothing shopper, I usually like to see things before I buy them and always found it a hassle to return things. Then I went on shein which their affordable prices. Ok I am not saying they are perfect and I have had a few duds along the way but a few things I do to minimise them are: 1. Filter the material - cotton is best! 2. Check your measurements and read the reviews - its the key way to know about sizing. 3. Know your body shape and check them with other review photos. I filter the size I am and then check to see how it looks on other people. 4. Know what suits you! I don't look good in oversized jackets, believe me I have ordered a few but now I know what works for me and I know what suits me.
    I have never returned anything so I am not sure about the returns process, if something doesn't fit, I just give it to my sister as she is a size smaller. If its too big, to my mum...either way returns wasn't worth the hassle for me.


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    2 Dresses

    Absolutely impossible to get labels to return products. Very frustrating website and no help offered



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Shein

Sometimes you just want a new set of clothes. But finding the right items isn’t always easy. So where can you go to find some fashionable clothes? One clothing company that might be an option is SHEIN. But what quality of clothing will this company have to offer? How comfortable will their trench coats be? Will their tops and shirts be durable enough to last for a long time? Will the delivery service of SHEIN deliver your new jeans before all your other clothes have to be washed? And what kind of customer service does SHEIN offer when you ask a question about their denim selection? Only people who already own some Shein clothes will be able to say a few things about this clothing shop. Read Shein UK reviews, experiences, opinions and comments to discover what their opinion of this shop truly is.

About Shein
SHEIN is a legit online retailer that has a huge selection of fast fashion clothing from China. The company was founded in 2008. That was when a few passionate and fashion-conscious people in North Brunswick (New Jersey) decided to establish their own fashion shop. Now, this group of people has grown into a multinational team. They want to be fashionably progressive but also stylish. And they are not afraid to discover different styles. They want to offer a selection of clothes for women and teenagers alike, and you can also find a section of plus size Shein clothing.

Products of Shein UK
You can choose from a whole variety of clothes such as pants, long sleeve shirts, denim jackets, sexy lingerie, slippers, leggings, hoodies, sweatshirts. coats, kimonos, beach clothing, tank tops, blazers, jumpsuits, two-piece outfits, skirts and a lot more. So whether you want to dress casually or get ready for a party or formal occasion, SHEIN has the right clothing for you.
Their dresses are stored in their own department. There, you can find elegant dresses, holiday dresses, going out dresses, party dresses, bodycon dresses, lace-up dresses, casual dresses and so on. You can even find some dresses and other clothes in plus size.

Also, SHEIN exclusives have items that you cannot find anywhere else. And the fact that SHEIN focuses on women doesn’t mean they don’t have a men’s department. Men can choose from a selection of joggers, shirts, tanks, and so on. Trending are their sporty, striped or letter print clothes. And there is a selection of accessories such as heels, bracelets, wedges, belts, sunglasses, crossbody bags. hats, caps, sandals, rings, necklaces, socks, scarves and many other things. They are divided into shoes, jewellery, living, bags and other accessories.


Services of SHEIN
Firstly, we will discuss Shein's returns policy for the UK. The policy of Shein in terms of returns is to accept clothing only within 60 days from the purchase date. There are 3 Shein return methods options, that are: Parcel shop, Post Office and self sending.

1) Parcel shop returns: the purchase will be returned through Hermes return label. If the package weight is below 20, the cost will be 3,5£
2) Post Office returns: if the weight of the product is under 1kg, the return cost for the UK will be 3,5£, if it is between 1 and 2 kg, the price will be 6,5£.
3) Self sending Shein returns: returns cost will be covered by you

Shein delivery in the UK and Ireland
Shein products are stocked in warehouses situated in Asia, Europe, America and the Middle East. The purchase will be shipped to the UK from the nearest warehouse where the product is stored.
Deliveries to the UK will be processed within 7-10 days (free for orders above 35£) with standard shipping. Delivery time will take place within 3-7 days (free for orders above 100£) with express delivery.
Ordering from Ireland will have the same costs as for the UK, but the delivery time will be 10-18 days for the Standard shipping (express is not available for Ireland)

What about Shein customer service? 
To contact the customer service, the client should first log into their account on Shein's website, then go into "my orders" section. There you can find your order number and view the details of your order. There are different help links that will help you with finding a solution, such as "cancel this order", "exchange/refund", "more about tracking". 
Also, on Shein website you can find customer care live chat, available from Monday to Sunday 6 am - 11 pm. You can also submit a ticket, consult the FAQ page. If you subscribed to Shein Uk website, you can also get in touch with the customer service through email.

Shein size guide
On their website, Shein provides a chart helping clients with choosing sizes. European, UK and US sizes are compared, together with waist, hips and bust measurements. Also, it is displayed how to take measures of the body consistently with the size chart.

Shein reviews, complaints and compliments
Have you ever ordered any of the clothes from SHEIN? Then, we would love to hear everything you can tell us about your SHEIN experience. How comfortable are their jeans and other clothes? Are their dresses durable? Did you have to wait long for your new lingerie to arrive? And how did the customer service of SHEIN respond to any of your complaints? Write your own SHEIN review and tell us what your impression of this clothing shop really is.