Shop-Apotheke Reviews

: 34
56% Would buy here again

Most relevant positive review

  2024-05-30
Trustworthy, satisfied, online
I just want to say that I received most of my order - can you believe it? It's quite surpris... Read on
Jackson

Most relevant negative review

  2024-05-22
Pain relief medication, flu re
I recently bought pain relief meds and flu remedies from this online pharmacy. Sadly, I had the s... Read on
Nikki

Review with most votes

  2024-02-05
Quick and reliable delivery
The delivery service was really quick and reliable, much better than the other companies I'v... Read on
jason

Reviews (34)

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    Multiple purchases of affordable over-the-counter medications

    I find Shop-Apotheke to be a really handy and budget-friendly option for buying basic medicines without a prescription. But I've noticed that the prices don't quite match up when you buy a double pack compared to two individual packs in the same order. It would be great if they could sort out this pricing mix-up to make things smoother for customers.

    On a more positive note, they promise fast shipping within 24 hours, and I can vouch for the fact that they deliver on this promise. That's not something you see with many other online pharmacies. Even with the pricing hiccup, I'm happy with the service and the quality of the products that Shop-Apotheke offers.


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    Trustworthy, satisfied, online shopping

    I just want to say that I received most of my order - can you believe it? It's quite surprising, really! I think it's just common sense for a business to give customers what they paid for, but unfortunately, that doesn't always happen nowadays. So, I have to give credit where credit is due, and this place has definitely earned it by being reliable in that regard. I'll definitely be returning for more of that exceptional customer service. Online shopping can be risky, but they have definitely helped to restore some of my trust in it.


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    Skincare products

    I have to admit, this online shop is now my favourite for skincare bits and bobs. I've been shopping with them for a good three years, and they've always come through for me. My usual purchases include La Roche-Posay and Bioderma goodies, and I've always been happy with what I've received. The prices are usually pretty competitive, although not always the cheapest. The best part for me is how quickly they deliver - it's a major bonus. Overall, I'd definitely suggest checking out this shop for all your skincare essentials.


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    Health and beauty products

    I bought a range of health and beauty products from an online shop not long ago. It was really easy to place my order and the website was simple to use. I found everything I wanted pretty quickly. The customer service team were great and answered all my questions straight away. The prices were good compared to other online shops. My order arrived quickly and on time. All in all, I had a good experience shopping there and would suggest it to others.


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    Regularly ordering items online

    I've been ordering stuff online from this company for a while now and I'm really pleased with their service. The deliveries come quickly and I've never had any issues. They've got a great range of products too. I definitely recommend them.


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    Pain relief medication, flu remedies

    I recently bought pain relief meds and flu remedies from this online pharmacy. Sadly, I had the same problem as the last reviewer - my order never arrived. I eagerly checked the delivery portal and saw it was marked as "delivered" with my name as the receiver. But trust me, no one showed up at my door with the package. It was really disappointing because I really needed the meds for my health issues. Despite contacting the customer support team by email and phone, I didn't get any response or help with my problem. The lack of communication and support was super frustrating, especially after spending so much on the order.


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    Medicines and beauty products

    I've just bought something from this online pharmacy and honestly, I was really impressed with it. There were loads of products on the website, ranging from medicines to beauty stuff. The prices were pretty good and some things were even on sale. Ordering was a breeze and my order arrived in just a few days. All in all, I had a really good time shopping here and I'll definitely be coming back in the future.


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    Quick and reliable delivery

    The delivery service was really quick and reliable, much better than the other companies I've tried before. My parcel turned up just how I wanted and the packaging was eco-friendly, well-wrapped, and not squashed. Unlike some companies that use too much paper and too-big boxes for small stuff, this company knows what they're doing. I'll definitely be telling all my family and mates about this company.


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    Health product delivery from Spain to the Netherlands

    I recently bought a health product from a company in Spain, and I have to say I was really impressed with the service. The delivery was super fast, and the packaging was top-notch. The product was just as I expected, and it arrived in perfect condition. All in all, I'm really happy with my purchase and the whole experience with this company.


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    Keywords:

    I just bought something from this online chemist and I have to say, the delivery was really quick! I called up to place my order and a lovely lady helped me out in no time at all. To my surprise, the package arrived at my front door in just 2 days. I'm really pleased with my purchase and I'll definitely be buying from them again.


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    Payment issue with invoicing

    I had a bit of trouble with this online pharmacy recently. I usually use PayPal to make sure I don't miss any payments. But, I was surprised to get a message from a debt collection agency saying I hadn't paid my last bill. It seems that after my 13th order, they changed the payment method to invoicing without telling me. Now, I'm having to pay double the original price to the collection agency, which I think is really unfair. So, I've had to block this provider and look for somewhere else to shop.


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    Prescription and non-prescription medications

    I was really drawn to a "prescription bonus" for prescription medications at first! I sent in 2 private prescriptions, and the bonus was added to my customer account correctly. I made 3 orders on this website for both non-prescription and prescription medications. The order came in, and I used my "credit" to pay for the non-prescription medications. I made a note of this in the transfer as well. -> Legal action was taken!!! (Apart from that, it's important for all private patients to know that the "invoice" you send to the health insurance company is not included in the delivery. You have to download it "online in the customer account" (which is also inconvenient), and then the submitted prescription only comes back later in a separate letter. (I've seen from other online pharmacies) that you get the invoice and a stamped prescription back with the delivery.... Can I give my credit to the host of Who Wants to Be a Millionaire?


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    Order with missing samples and gift

    I ordered some stuff from Shop-Apotheke and was supposed to get 2 free samples and a gift with it. But when my order showed up, those extras were nowhere to be found. I got in touch with customer service to ask about it, and they told me that they ran out of the samples and gift, even though I definitely had them in my cart when I checked out. I asked them to send me the missing items or give me a refund, but they said no to both. I'm really let down by their customer service and the way they handled this problem.


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    Happy with the service, fast delivery

    The service at this place is brilliant, everyone is really nice and helpful. I felt confident ordering from here and my stuff arrived super quickly. Thanks a lot, I'm over the moon with everything! 😊


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    Medicines

    Yeah, I bought some things from here and it was alright. Usually, the delivery was fine, but one time it wasn't cool because the shop closed before the pick-up time. It was quite annoying, you know?


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    Unreceived package

    I'm really unhappy with the online store. I ordered over 200 CHF worth of stuff nearly 3 months ago, but I still haven't got it. I've tried contacting customer support loads of times, but they haven't refunded me or sent a new package. Saying they haven't heard back from their logistics team isn't good enough. I think this company is either really unprofessional or maybe even trying to rip off customers.


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    health and beauty products

    As a customer, I was a bit let down by the company using a celebrity to endorse their products in their ads. It just doesn't feel genuine and doesn't really make me trust the brand any more. I much prefer companies that let the quality of what they offer do the talking, rather than relying on famous faces. I won't be giving this company any more of my support. Best wishes, a customer who likes to choose wisely.


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    Wanted to redeem 5 medications via e-prescription

    I fancied picking up 5 prescriptions using the e-prescription system, but they wanted to charge me 5€ for each one plus a bit more for one of them, so I decided to leave it. I inquired about it, and they asked me which specific medications I needed, but once I told them, they went silent. Fortunately, the local pharmacy only charged me for one medication. The Shop-Apotheke also had my GP program details on file.


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    Accutrend plus

    I bought an Accutrend plus around 5 weeks back, but it didn't quite live up to my expectations. The kit only had 3 test strips for a single test, which seemed like a bit much considering the price. So, I decided to send it back using the return label provided by the online pharmacy. However, after nearly 4 weeks, they sent it back to me with no letter or explanation. I followed all the return instructions, so I was pretty disappointed by the company's lack of communication. As a result, I'm sending it back again with a complaint in the hope that they'll sort it out quickly. It's frustrating to come across such unprofessional customer service, especially since trustworthy online pharmacies are hard to come by these days.


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