SIRUI1 reviews

Wrong parcel, wrong job, wrong company 27 February 2026

great, finally replacing some kit. First impression when the first parcel turned up was already weird — it felt light. I opened it and, yep, face masks. Just a box of masks. Odd, but I shrugged it off and waited for the second one. The second parcel was sealed with tamper tape. Proper sealed. I picked it up and my gut told me it was empty. So I called the police. Two officers came, they cut the seal with me standing there like an idiot, and there were more masks. Same again. This felt less like a shipping error and more like someone had been playing a very expensive joke. I rang the company. I managed to get through to their US office and spoke to a guy who tried to help — sounded upset himself, bless him, and said he’d sort it. Another contact offered to let me buy the lens again at the same price and promised a secure link so it would ship straight from the manufacturer. I tried to accept that, but nothing came through. Stonewalling is the polite word I’d use. Or maybe “disappearing act”. Meanwhile I’m on a job. We had to cancel a shoot. I’m a filmmaker — indie, long hours, long history of festival runs — so this isn’t small potatoes for me. I’d provided invoices, photos, vlog clips even, all showing that the gear had been bought from the right place. Still, zero proper support. Eventually the money was returned after I chased it via the bank and the credit card dispute, but that’s not the point. The hassle, the time, the crew unpaid, the lost day — that’s what stings. I’m arranging legal steps because it mattered and because it was avoidable. Look, maybe other people got lucky. Maybe some orders arrived fine. There are, though, enough odd stories online to make you think twice. The experience felt careless at best and suspicious at worst. If you value your time, your crew and your shoot, I’d be cautious about buying expensive camera kit from this seller. Emotional note: it left me more annoyed than angry, tired more than furious, and oddly reluctant to trust product photos for a while.