Smashinn - Overall Rating based on 32 reviews
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Excellent across all aspects
I had a really great experience with this online shop. They had such a wide variety of products to choose from, the prices were competitive, and my order arrived super quickly. I'm so happy with what I bought. The customer service was fantastic too, making the whole shopping process a breeze.
Adidas trainers purchase
I just got myself a new pair of trainers from this company, and I have to say, I'm really impressed. I've been looking for this design everywhere, and finally found it here. The price was great, and the delivery was quicker than I expected. I was really happy with the quality of the trainers and how efficient the service was. I'll definitely be coming back for more purchases in the future, as I had a really good experience.
First time customer experience
I've just ordered from this company for the first time and I have to say, I'm really impressed. The prices were so good, I couldn't resist. The delivery was super quick, it arrived four days earlier than I expected. The product I got was really high quality, which is always a worry when shopping online. I can't wait to see my son's face when he gets his new squash shoes for his birthday. I will definitely be shopping here again in the future.
International purchase of hard-to-find sporting goods
I recently bought some rare sporting goods from an online store based abroad. The website was easy to use, and I found exactly what I wanted. The product is great, and I'm really happy with my purchase. The service was alright, and the delivery time, considering the distance, was reasonable. I'm glad I was able to get items that are hard to find in the UK. However, I do think they could improve on their communication a bit. But overall, I would definitely shop from this online store again in the future.
Tennis racket purchase
I bought a tennis racket from an online store not too long ago and I have to say I was really let down by the service I got. The delivery was meant to be in a week, but it ended up being delayed by another week without a decent reason. When I got in touch with customer service to sort it out, all they did was send me back generic responses that didn't help me at all. It was really annoying to keep getting those useless messages. So, needless to say, I won't be shopping there again.
Padel equipment purchase
Smashinn has a brilliant range of padel equipment that's pretty hard to beat. The prices are competitive and the communication is top-notch. I never have to stress about my orders being late because they always arrive on time. What else could I want? Smashinn really does have everything.
Tennis shoes
Stay away from this store !!!
I placed an order on 7.1.2022.
Delivery was expected within 10 days.
It is now 26.2.2020, the package got lost in transit.
Tracking services says it's stuck at customs.
I called customs, they don't recognize the tracking number at all.
Smashinn response is wait, you'll get the package one day...
I've two problems with their replay:
1. It isn't my I responsibility to call customs or any other party along the supply chain and find out what's going on. It's Smashinn responsibility, but they refused to do so.
2. From their standpoint I might as well wait forever. They refused to give an end date after which they’ll refund.Asics Gel Hunter 3 Indoor Shoes
I ordered a pair of indoor shoes in a UK size 4.5 but I got delivered a UK size 6. I tried to contact customer service but they are not willing to exchange the shoes. All they tell me to do is fill in a return request (that I pay for the return) and reorder the product! How will this guarantee me that they will send the right shoes the next time! and it is costing me money to fix their mistake!
Tennis shoes
Probably the worst experience i have ever had shopping online.
I ordered in Novemeber 21 and delivery was estimated to arrive between November 27th and January 1.
Since the 24th in nov there was no update in the delivery process, when i sent messages to "smashinn/tradeinn.com" i encountered nothing but a generic message with no personal response to the matter.
As of now, December 9th, i have yet to get a useful response and the delivery's status is yet to updated, no to mention arrive.
DON'T ORDER FROM THEM! USE ONE OF THE MANY OTHER SITES ONLINE!Sport items
Trade Inn customer service ..
For the customer service ... I am not receive my shipment yet 2 months ago, they collect my money ...... please refund my money.
all they has electronic respond and 27 emails between us, and in last email they tell me my status is closed .... bad electronic trading ..... I am not receive my shipment yet.... whom can help?Tennis racket and other tennis items
They don't back my money for the canceled items in order (after I pay for it)
They don't answer a questions on the support page
Absolutely bad service and support
Prices is good..
Orders is complete in timeQuality products
Excellent ..
I am a tennis player since 2003 , using Head brand.
My junior (son) now playing good ,and so I have purchased a branded racket from Head Graphene 360 Extreme,dynamic 16/19 string pattern, help in extra spin. Grip is solid ,price is little higher side.
But my junior is very happy.
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Quality products
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