Smashinn
All reviewsSmashinn
47% Would buy here again
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Quality products
Excellent ..
I am a tennis player since 2003 , using Head brand.
My junior (son) now playing good ,and so I have purchased a branded racket from Head Graphene 360 Extreme,dynamic 16/19 string pattern, help in extra spin. Grip is solid ,price is little higher side.
But my junior is very happy.Tennis shoes
Stay away from this store !!!
I placed an order on 7.1.2022.
Delivery was expected within 10 days.
It is now 26.2.2020, the package got lost in transit.
Tracking services says it's stuck at customs.
I called customs, they don't recognize the tracking number at all.
Smashinn response is wait, you'll get the package one day...
I've two problems with their replay:
1. It isn't my I responsibility to call customs or any other party along the supply chain and find out what's going on. It's Smashinn responsibility, but they refused to do so.
2. From their standpoint I might as well wait forever. They refused to give an end date after which they’ll refund.Asics Gel Hunter 3 Indoor Shoes
I ordered a pair of indoor shoes in a UK size 4.5 but I got delivered a UK size 6. I tried to contact customer service but they are not willing to exchange the shoes. All they tell me to do is fill in a return request (that I pay for the return) and reorder the product! How will this guarantee me that they will send the right shoes the next time! and it is costing me money to fix their mistake!
A tennis skirt
DO NOT BUY ANYTHING FROM THIS COMPANY!!
1. First of all, it took forever to be delivered.
2. When the package was missing, they ignored my help for more than a month. Kept saying trying to look more closely and they are working on it for a month, then finally told me that USPS said it was delivered, so I can't refund you. (I gave them all the proofs that I contacted the postal office and them so many time for a month, they did not care at all.)
3. Their customer service is terrible and the worst. They don't have a phone number that you can contact. Their chat takes forever and most of the time they are not available. If you want to talk to someone, you need to be lucky and wait for more than 2 hours.
4. The company is extremely unorganized. Each time you talk to someone they all have different opinions, ideas, processes about the same customer. One person told me that she/he will give me a refund, and then a day later they said that they cannot do anything for me. It's funny, and unbelievable.
I couldn't get my money back, wasted so much time. Just don't buy anything from them for your own sake.Salming kobra shoe
I ordered a salming shoe that is too small in size. First it came quite late. Then it turned out to be too small so I wanted to return it. I went back to the webpage and followed step by step how to return. I even chose their suggested courier DHL to return the item instead of choosing to arrange myself. They charged me 360 hkd in that process. Once you get charged no other information besides a commercial invoice gets available. No information on who to arrange courier, no guide to DHL no invoice slip sent to email. Just see the charge on my bank account for the return courier. Normally when ordering from any online shop they sent the shipping tag for the package, commercial invoice and a guide on how to arrange a pick up. When you contact customer service its a WhatsApp robot. I've explained 3 times in the conversation and it starts over. So now I have an expensive shoe that I can't fit or can't return.
Don't buy from this website it's too much hassle.Head Tennis Racket
Price was good but they lied about when I would receive my order. Tennis racket was for my son's birthday present but it has not arrived in time for his birthday.
DO NOT BUY FROM THIS WEBSITEovergrip, original grip, dampeners, sweatband
Awful customer service, you order products. Says everything is in stock, hear nothing from them. I contact them and wonder why they wont send it, they say "its strange" product should be here but its not so you can choose a new product to replace one or wait days. I try to add a product and they charge me extra cost? Even though I choose _exactly the same_ product.
wilson tennis bag
If I could rate Smashin's customer service below 1 star I would.
I ordered a few weeks ago a tennis bag for my new racket, the estimated delivery time was between 7/12 to 11/12 and I can't even track the package.
when I ask the customer service what about my bag, he told me that this is "a problem in my country customs", a generic answer that probably has been copying passed. now I can track the package and it still in Netherland, where smashing from!!Tennis shoes
Probably the worst experience i have ever had shopping online.
I ordered in Novemeber 21 and delivery was estimated to arrive between November 27th and January 1.
Since the 24th in nov there was no update in the delivery process, when i sent messages to "smashinn/tradeinn.com" i encountered nothing but a generic message with no personal response to the matter.
As of now, December 9th, i have yet to get a useful response and the delivery's status is yet to updated, no to mention arrive.
DON'T ORDER FROM THEM! USE ONE OF THE MANY OTHER SITES ONLINE!sports gear
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sport wear and rackets
45 day since i place my order .... i got nothing ... just wait and wait .... i ask to refund, but nothing .... to when ... !!!
strings order 17754769
I ordered tennis strings from them on the site. They promised delivery to the USA within 10 days. When more than two weeks passed, I contacted their support team. Dude replied that it was okay to wait 40 days. Now more than a month has passed. I do not have my strings and money. This company is a scam.
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