Smeg UK1 reviews

Mixed feelings about Smeg — mostly good, one big let-down 9 April 2026

Funny thing — I didn’t buy into Smeg all at once. A friend tipped me off and I first saw the Dolce & Gabbana kettle in a shop display; that’s what convinced me to try the range. Overall, the appliances feel solid and look lovely in the kitchen. The mini fridge hums away and keeps things cool, the two-slice and four-slice toasters do exactly what you expect, and my red kettle has been perfectly reliable. I’ve had three kettles from them so far, so I do like the design and the heft of the items.
The problem is the D&G kettle. It’s expensive and wrapped in a decorative finish that starts to chip and peel from the heat. I sent photos and asked for a replacement or refund back in March 2024. Since then I’ve had messages saying they’ll send one when they get stock, and offers to swap it for a blue one — which I don’t want, because the original matched our kitchen. I’ve been patient, but a year and four months is absurd. I’m grateful the other products have been fine and I still like the styling, but the customer service here ruined the experience. I won’t rush to buy more high-design pieces from them until they sort their aftercare properly.