Sobelia - Overall Rating based on 23 reviews
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Fragrance purchase
I bought a perfume from this company not long ago and it was a bit of a letdown, to be honest. It took about three weeks for my order to show up, which is such a pain these days when you expect things to arrive quickly. When it finally got here, I was bummed to see that it was just chucked in a boring brown box with no padding or anything. The perfume box looked a bit bashed up and there wasn't even any plastic wrapping on it. Made me wonder if it had already been used or something. All in all, it was a bit of a rubbish experience.
Eyeshadow palette
I recently got this amazing eyeshadow palette from a website and it was such a breeze! The delivery was super fast and the customer service was excellent. Initially, I was a bit confused as I didn't receive everything I ordered, but then I received an email clarifying that my order was split into two packages. So, I just checked the app and found the second notification. Overall, really pleased with my purchase and the service!
Fragrance purchase from overseas
I decided to take a bit of a risk and order a fragrance that I couldn't get hold of in the UK. To my delight, I was really impressed with the service I got from this company. They made sure to keep me informed about where my order was at and, lo and behold, it got to me earlier than I thought it would. The service was top-notch and I'm absolutely chuffed with what I bought. Big thank you!
Beauty products
I recently bought some beauty products from this company. I placed my order and paid for it in December, but I ended up not getting anything until January. The tracking info wasn't showing any movement, which worried me a bit. Luckily, though, my package finally turned up on January 24th and everything was in good shape. Even though it took a while, I'm happy with the products. This was my second time ordering from this company, and the first time it was a lot faster. Just have to remember to stay patient and trust the delivery process.
Perfume purchase
I was so excited to see that Sobelia had my favourite perfume in stock, as I've been struggling to find it elsewhere. I thought I'd take a chance and place an order, and I'm really glad that I did. The ordering process was really easy, and I got a confirmation email not long after I'd made my purchase. I really appreciated the delivery company keeping me updated every step of the way. Despite a few delays that were out of their control, the perfume arrived within the expected timeframe, and I couldn't be happier with the service I received from Sobelia. Thanks for helping me get hold of my favourite scent!
Second time buying, very satisfied
This was actually the second time I've bought something from Sobelia and I have to say, I really do recommend them. I'll definitely be returning to shop with them again. I did have a bit of trouble with the delivery company though, as they forgot to let me know that my package had arrived, so it got sent back. But the customer service team at Sobelia were so helpful. When I got in touch with them and told them what had happened, they sorted everything out really nicely and quickly. They sent my order again at no extra cost and I got it delivered without any problems in just 3 days.
Perfume return and refund
I recently bought a perfume that I wasn't happy with, but Sobelia were great about it. They answered my complaint quickly and sent me a prepaid label to return the item. They then gave me a full refund, which I was really pleased about. I'm happy with the customer service from Sobelia overall.
Perfume purchase
I bought a perfume from an online shop not long ago, and I have to say I was really pleased with how it all went. The website made it clear that the products were from abroad, so I was ready for it to take a bit longer to arrive. After waiting for three weeks, the package turned up in perfect condition, and the perfume was the real deal, which put my worries about it being a fake to rest, especially since the price was so much lower than elsewhere. I'm happy with what I got and I'll definitely be thinking about shopping there again in the future.
Perfume purchase
My recent order of perfume from this company was absolutely brilliant from beginning to end. The product came quickly and in top condition, with all the packaging looking spot on. I was really chuffed to find out there were no Customs charges on top of what I paid, which was a nice surprise. All in all, I couldn't fault my shopping experience and would definitely suggest this company to anyone else. I'll definitely be coming back for more in the future.
Perfume purchase
It's been a complete nightmare dealing with this company. I ordered a perfume more than a month ago and I still haven't got it. The customer service is so bad, they're not helpful at all, and really rude. If you want your stuff delivered when it's supposed to, or even delivered at all, I'd really suggest not using this website. Save yourself the trouble and go to a proper fragrance supplier.
Perfume purchase
Initially, I was a bit uncertain about making a purchase from here because some people had negative things to say. However, I decided to give it a go and ended up purchasing this amazing perfume that I couldn't find elsewhere, now it's my absolute favourite! The delivery took around 12 days, which was fine, but when it finally arrived, it was absolutely perfect! Thank you so much!
Genuine product
The price was brilliant and the delivery came really quickly even though it had quite a distance to travel. The customer service was helpful and quick to respond. The product was just what I was after and I'm really happy with my purchase. I'll definitely be coming back to shop again in the future.
Perfume bottle
I bought a perfume bottle from this shop recently, but I got the wrong size. I ordered a 120ml bottle, but they sent me a 100ml bottle instead. However, the customer service there was really good. Sobelia admitted their mistake and gave me back the difference in price the very next day. It's not often you find a company that owns up to their errors and fixes them quickly. I really like how they were professional and efficient in sorting out the problem. Everyone makes mistakes, but it's how they handle them that counts in the end.
Perfume gift for wife
I ordered a perfume for my wife as a Christmas present, but unfortunately, it didn't arrive in time. I got in touch with Sobelia to ask about the delay, and they told me it was because of the UK leaving the EU, which made sense to me. After a while passed with no updates, Sobelia got in touch to say they couldn't give me a delivery date and offered a full refund if I didn't want to wait any longer. I agreed to the refund, and they sorted it out quickly. I think they handled the situation really well, and I'm grateful for their customer service. I'll definitely think about buying from them again in the future.
Recent purchases have been excellent
I've bought a few things lately and I'm really pleased with them! The delivery was super quick, the packaging was great - not a single bit of glass broken - and the communication was spot on. Plus, the prices are unbeatable. This is what I think a top-notch international business looks like! Over the moon with my experience here in the UK!
Aftershave purchase
The service I got from Sobelia was spot on. Even though the delivery was a bit of a surprise, the product turned up on time and was packed up nice and safe in their own packaging. And the price was way better than what other shops are offering, whether they're online or on the high street. I'm all about finding a good deal, and this was a winner - getting a real product without breaking the bank. I'll definitely be back for more and will be telling my friends about Sobelia for top-notch stuff at a fair price.
Quick delivery, great customer service
Rapid delivery with a tracking link, great value for money although shipping to Germany does take a bit of time. The customer service is top-notch, so I'll definitely be placing another order in the future.
Perfume order disappointment
I was really let down by my recent purchase from this online store. I picked this site because I wanted the perfume in its original bottle and packaging. But annoyingly, they sent me the new design instead. I was gutted because I could have got the new design cheaper on different sites.
Perfume purchase
I had a really good experience ordering perfume from this shop. Placing my order was easy and straightforward. Although I had to wait a bit longer for it to arrive, it didn't bother me because the service was great. I'm really happy with my purchase from this shop.
Perfume purchase
The delivery was pretty quick, so I can't complain about that. But when my perfume turned up, it was wrapped in really thin packaging with no "fragile" sign or protective layer for the glass bottle. To make matters worse, the bottle wasn't even full! When I opened the package, I discovered the bottle was wet from leaking during the journey. Not only that, but part of the label had been scraped and peeled off. I had big plans to give this as a gift, but there's no way I can present it in its current sorry state. Needless to say, I'll be taking my business elsewhere in the future. Just a little warning for anyone thinking of buying from them.
Review with most votes
Perfumes
I didn't believe in fragrances, for example, spraying perfumes for personal reasons. However, when I started giving in, I was a regular victim of buying fake and standard perfum... Read onBy: Angela