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Don't trust Spiral Direct
Ordered goods on 11th January, had to phone on 22nd to chase them. Was promised a call back ASAP. They eventually called back the next day and said the goods were out of stock when I ordered them and offered me a different size. I pointed out that option was absolutely useless to me and they begrudgingly offered a refund. This is the second time this has happened and it always gets blamed on either system or IT problems. I wouldn't trust this shower now as far as I could throw them as they are obviously taking money and hoping people will either forget or won't be forceful enough when chasing them. I will also be reporting them to trading standards as once is a mistake but twice is incompetence. Still no sign of the refund so it looks as if I will have to open a case with PayPal.
About Spiral Direct
Spiral Direct is a British company founded in 1990 that specializes in selling merchandise and alternative fashion. Their collections include Gothic styles, Horror, Fantasy, and Vintage designs featuring magical creatures and dark beings. They offer clothing and accessories for men, women, and children, as well as merchandise based on popular franchises like The Walking Dead and Assassin's Creed. Customers can order products online and have them delivered to their doorstep. Spiral Direct also provides customer service to assist with any inquiries or issues. Share your feedback on their quality, delivery service, and customer support by writing a review.
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Contact Information
Spiral House
Cr0 2BQ Croydon
United Kingdom
Categories Spiral Direct
Online shopping | Fashion Reviews & Experiences | Merchandise Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences
Page Statistics
Seite online seit: 9 November 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Bad customer service
I ordered three items for Spain, they charged me all three and I only received two. I have opened a ticket to claim and I have sent several emails, but a week has passed and the... Read onBy: Rocio H.