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Thought I’d write a quick review on my experience of TecoBuy – based on the fact that I believe many people have too harshly penalized them for things that are ultimately out of their control. On ...Read on
Like others, I stupidly read reviews AFTER placing my order. My product arrived in 5 working days as described, by Fed Ex & Royal Mail. It was very securely packed. It appears to be of Dyson...Read on
No problems with my order what's so ever . communicating with me on my orders progress at all times good company to deal with phone arrived today great phone thanks tecobuyRead on
Whatever you do do not buy!! I bought an ipad for £254 and they stated that it was lost in transit and I was only due £10 compensation. Clearly, this is a scam.Read on
NOT UK COMPANY...ITS OVERSEAS...SOMEWHERE IN HONG KONG.. PAID GOR MY A52 AFTER MORE THAN TWO WEEKS....WHEN I CONTACTED...I WAS TOLD PHONE IS NOT IN STOCK...THEY USE OUR MONEY...AS UK TRADING STANDA...Read on
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Thought I’d write a quick review on my experience of TecoBuy – based on the fact that I believe many people have too harshly penalized them for things that are ultimately out of their control.
On the 11th March 2021 I bought a Fiio M15 costing £1019.
It arrived today (26th Match 2021) in perfect condition.
Sure, in a world where most things are delivered the next day, waiting 15 days seems a little odd.. But who really cares if you’re saving hundreds of pounds, as I did.
I received a tracking number – which wasn’t of much help. But again, the important thing is that the item arrived in a little over 2 weeks – and for this inconvenience, I now have nearly £200 to spend on other things… You do the math!
People who are so impatient or spoilt that they want the cheapest bargain right now are being unrealistic. If you can’t wait, and money means nothing to you, then jump into your car and shop in the high street (in normal times).
So, in summary, though I was cautious after seeing so many negative reviews, I realized that the vast majority were nothing to do with the products Tecobuy are selling – and everything to do with people acting like kids.
Of course, use Paypal should your own experience end differently than mine.
But, basically: buy, save and wait.
tecobuy is fake its scam please don’t do shopping here i didn’t receive my order not my refund all its fake please don’t do shopping here
Dyson Corrale pro
Like others, I stupidly read reviews AFTER placing my order.
My product arrived in 5 working days as described, by Fed Ex & Royal Mail. It was very securely packed. It appears to be of Dyson quality standard. I have several other Dyson products and it really looks very genuine, but I tried to register it with Dyson and the serial number isn't recognised, so I am now suspicious about it's authenticity. It was considerably cheaper than Dyson's price, but still very expensive.
I've charged it up & it seems to be working as expected. I'll try to register it again.
Htc disire pro
No problems with my order what's so ever . communicating with me on my orders progress at all times good company to deal with phone arrived today great phone thanks tecobuy
Whatever you do do not buy!!
I bought an ipad for £254 and they stated that it was lost in transit and I was only due £10 compensation. Clearly, this is a scam.
NOT UK COMPANY...ITS OVERSEAS...SOMEWHERE IN HONG KONG.. PAID GOR MY A52 AFTER MORE THAN TWO WEEKS....WHEN I CONTACTED...I WAS TOLD PHONE IS NOT IN STOCK...THEY USE OUR MONEY...AS UK TRADING STANDARDS DO NOT APPLY TO THEM....
NEVER BUY ANYTHING FROM THEM.
Terrible company DO NOT TRUST! Ordered dyson hair straighteners thinking they were UK based. 20 days later still no product. Eventually they tell me the parcel is lost and I can have a £10 refund!!!! The straighteners cost over £300. No proof that the parcel even left - ABSOLUTE CON ARTISTS
Samsung Note 10 Lite
AVOID THIS COMPANY
I waited ages for my initial purchase to arrive, with many excuses about how it was 'in transit, please be patient', etc. The reasons only became clear months later, when I realised they are not a UK company. Their web address is a fake.
After about 6 months the phone began to suffer occasional connection problems, which I put down to signal strength (especially as I was travelling overseas). By 11 months it had zero connectivity. Tecobuy's response was to repair it in Hong Kong. Yes, TECOBUY ARE A HK COMPANY. THEIR UK SERVICE CENTRE DOES NOT EXIST !
I visited Samsung service centre, who confirmed that the PHONE HAD BEEN ROOTED by the Seller, to circumvent the Region restrictions. They had installed a fake European OS on the phone, which gradually ran out of official updates. My phone can only be repaired with a new motherboard at £260, so it is effectively worthless.
Tecobuy are fraudsters. The maxim that if something seems too good to be true, it usually is, holds true. Especially with this Company.
Paypal will wash their hands of you after 6 months. Your only defence is to buy using a Credit Card. But good luck with that option !
AVOID. AVOID. AVOID
Errr buddy, it’s the Samsung service Center that scammed you. Rooting the phone has nothing to do with region restrictions and wouldn’t damage your motherboard. Likely there was another issue but the Samsung tech was clueless and refused to honour the international warranty.
Samsung A71 phone
The most awful company ever, with worthless Returns policy.
I researched TecoBuy before ordering a Samsung phone. Many of the reviews were about delays in delivery and them not being a UK company, despite adding UK to their name, which is a bit misleading to start with. They are based in Hong Kong and it takes 10 days or so for parcels to arrive, which is what they tell you in the small print.
What they don’t tell you is that they source the phones from multiple countries and are therefore set up for that country’s language, including the initial screen. In my case it was Vietnamese. I managed to find the right ‘button’ to get to a list of language choices and chose English UK. That made most things readable except the calendar was prepopulated with lots of Vietnamese events, written in Vietnamese with a bright red highlighted back ground.
Spotify also came up in Vietnamese. I was concerned about what else was going to be foreign and decided to return it under their 30day refund guarantee as they could not give any advice on how to correct these issues. Getting a refund was impossible!
They have to authorise a return first, required a factory reset and stated the phone had to be undamaged. After reset I took lots of pictures to show no damage, before very safely packaging it for despatch.
*Be warned, most courier companies regard mobile phones as A PROHIBITED ITEM and will not accept them, despite the fact they delivered it in the first place! Royal mail was fine.
TecoBuy acknowledged safe receipt after another 10 days or so and then wanted my Google account and Password(?), claiming they needed it to unlock the phone. I challenged the need for this and they decided they didn’t need it after all!
There were lots of messages backwards and forwards over many weeks before they claimed it was damaged, but without saying how or where. I requested photos which they sent showing a scratch on the back cover. I sent my photos of the same area showing no damage. They refused to accept this proof.
They insisted the phone was damaged and refused a refund. They demanded £32 to send it back, or they would just keep it. I had to pay this and the phone eventually arrived back with me after another 15 days or so. All this had taken months.
I checked the phone for the damage they had sent pictures of and there was nothing there. No damage! Whatever they had taken pictures of, it was not my phone!
I messaged them about this stating they had falsely refused a refund as the phone was undamaged. They completely ignored this claiming it was damaged and just closed the case.
There was nothing I could do to get the refund and all the postage cost me another £60 or so in top of the purchase price.
They are not UK based and our consumer protection laws do not apply. My experience shows they are either dishonest or incompetent.
BE WARNED – SHOP ELSEWHERE.
Realme 7 pro
If You like to wait A MONTH just to have Your phone posted go ahead, use this company. Absolute shambolic place to buy from. I will never ever use this website. Money gone (im trying to get a refund now) . It is a MONTH since it was described as "picked". Save Your time and health.
I ordered some earphones mid January 2020. 3 weeks later I contacted TECOBUY for the first time to enquire where the holdup was. Since then many emails have gone back and forth and finally, on the 31/3/21 (2 ½ months later), I received this message: “I would like to inform you that the courier has closed their investigation. The courier has let us know that they have declared your parcel as a lost parcel. As you selected the standard shipping method for this order, your shipment was not insured. We have filed a lost parcel claim with the courier and will refund the compensation offered by them. The courier has advised us of a compensation of £10, this amount will be transferred to you through the payment method used to place the order”.
I paid £118 for the earphones, so I am going to be £108 out of pocket. Why they think it is my responsibility that the goods were never delivered I am not sure. I have told them to stop using Hermes. In fact, I told them to stop trading if they can’t provide the service. A sales company which can’t sell should do us all a favor and close down. I have contacted my credit card company and I am hoping the credit card guarantee can be applied so I can have my money back. What a waste of time.
Never arrived Promises to deliver How many web sites does this crooked company have they are NOT in the UK , planted fake reviews and NEVER trust what they write or promise NEVER deliver within their times quoted -a mystery why they exist at all Hopefully sanctions and better service from other companies puts these time wasters out of business. Also use PayPal to buy and if they give you the run around as they did me threaten to contact them and presto your money gets returned.
Look at the review below NOT a real review planted by the company .You can find the same review on all the other review sites Crappy Company need to be kicked out of the UK market
Bought the device back in November, it worked for entire 2 minutes and then died. We took loads of videos and pictures to prove it did not work.
We had to pay for it to be Sent to their UK based RMA centre to be repaired (not replaced).
They had it for almost a month and then they responded to tell me that there is nothing wrong with the device and that I should either pay for it to be sent back to them (£32.00!) or they'll bin the device.
I raised a dispute through Paypal and they have informed me that there is nothing they can do because they are based in China.
Raised a case with the Trading Standards, they said the same.
My options are paying them to send it back to me or lose out the entire refund.
These people have completely robbed me blind.
IF I get it back, I guarantee it is DOA again.
bad werry bad
2nd phone i ordered shiping lasting up to one month and they not send phone with 2 sim but standrt single sim phone
I AM NOT RECOMEND THIS SITE TO BAY PHONE
iPhone SE (2020)
The only good aspect of this company is its prices!
Every other aspect stinks.
Order processing time - awful,
Delivery time - appalling,
Customer Service - disgusting,
Contact availability - nil,
Advertised contact number - Not in service.
DO NOT BUY FROM THEM!
You've been warned.......