Metrofone
All reviewsMetrofone
38% Would buy here again
All reviews (26)
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best deals ever
i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before buying from an online shop. MetroFone is the coolest website i ever cam across.they have lots of options, deals and also give hundred percent trust on their each and every product which is really good.
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Managed to cancel
I have managed to get hold of Jordan....She was very professional and helpful and has cancelled my order....
I have received my cancellation e mail and so I am very happy-1 OR 2+957-957-1=0+0+0+1 --
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Great!
Brook my phone. Ordered a new one here. Next day delivery, ready to go again. Good experience.
Are they a scam they took 2.90 and im worried if they dont send my phone atre they goong to use detals
-1 OR 2+201-201-1=0+0+0+1 --
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Mr.
555
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Mr.
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MF00022597
Really disappointed as this company is refusing to hand 2 cashbacks. I have managed to speak with their customer service teams on 2 occasions and nobody got back to me after with further information on the issue.
Their cashback routine is not very good as I sent emails and didn't have a proper reply back with information related to when cashback is going to be paid.
Price that I paid for the services clearly higher when considering the issues detailed above.-1 OR 2+277-277-1=0+0+0+1 --
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Galaxy s10+
DO NOT TOUCH THEM!!!!
Ordered phone all went through credit check fine then get email saying they've cancelled my order due to security checks?? They wont specify what these checks are? Sent email NO RESPONSE ?? I will be reporting them to uswitch/OfcomDid they take money off u after u orderd it
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iPhone
***DO NOT USE**** ABSOLUTELY APPALLING.
***DO NOT USE**** ABSOLUTELY APPALLING.
Phone arrived 2 WEEKS AGO - Broken, we phoned and they never phoned back.
Have sent 5 emails, no response. Have phoned again, was told they would email back within the hour. Heard nothing. Phoned again today, still no phone call back.
DISGUSTING CUSTOMER SERVICE
*****DO NOT USE****-1 OR 2+537-537-1=0+0+0+1 --
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Samsung Galaxy S10+
Terrible company!!
Impossible to get any contact with customer service. Set me up with a new contract instead of upgrade now they've disappeared. Awful-1 OR 2+942-942-1=0+0+0+1 --
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MF00063772
Ordered a pay monthly phone, got accepted by the network provider being I'm on their network with another pay monthly contract. For some blank reason metrophone cancelled my order and received an email stating the following:
"Dear Customer,
Thank you for placing a new order
We regret to inform you that for security reasons we have cancelled your order and refunded any money that we may have resevered from your account. Refunds can take up to 3-5 working days before crediting your account.
Unfortunately for security purposes we cannot provide you any more information about why you have failed securty checks, and we are unable to overturn this decision"
Spoke to a very cocky customer service agent who seems to find it difficult to understand questions let alone answering them, so I got no where. They can't even give you a convincing reason why they cancel your order it sounded like NO WE ARE NOT SELLING YOU THIS CONTRACT EVEN IF YOU GOT ACCEPTED BY THE NETWORK PROVIDER AND EVEN IF YOUR CREDIT SCORE IS GOOD , IT'S JUST NO AND WE WON'T EXPLAIN. BYE.
I never had any issue with taking any contact and never experienced something like this. So unreliableSame thing here
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-1); waitfor delay '0:0:15' --
1 waitfor delay '0:0:15' --
S6vFJmDO'; waitfor delay '0:0:15' --
-5 OR 482=(SELECT 482 FROM PG_SLEEP(15))--
-5) OR 418=(SELECT 418 FROM PG_SLEEP(15))--
-1)) OR 139=(SELECT 139 FROM PG_SLEEP(15))--
PMAHkkDN' OR 898=(SELECT 898 FROM PG_SLEEP(15))--
0srJj7ic') OR 433=(SELECT 433 FROM PG_SLEEP(15))--
IaSfTBok')) OR 734=(SELECT 734 FROM PG_SLEEP(15))--
Samsung S10 Plus
Despite calling repeatedly my phone still has not been dispatched 3 days after the order was placed. Each time I was told to keep an eye on my email to confirm the status. Each time I called they repeatedly stated that they were waiting for EE to confirm and would email me back as soon as they were done, but every time I called again they said they had been busy and would do it straight away. In the end I chose to cancel my order and instead rung fonehouse. The same person at Metrofone answered and advises that it is the same company.
I request you all to to resign from these companies in future even though the deals seem tempting, however not worth the aggro!!!-1 OR 2+737-737-1=0+0+0+1 --
-1 OR 3+737-737-1=0+0+0+1 --
-1 OR 2+952-952-1=0+0+0+1
-1 OR 3+952-952-1=0+0+0+1
-1' OR 2+107-107-1=0+0+0+1 --
-1' OR 3+107-107-1=0+0+0+1 --
-1' OR 2+453-453-1=0+0+0+1 or 'KTpmEeu9'='
-1' OR 3+453-453-1=0+0+0+1 or 'KTpmEeu9'='
-1" OR 2+697-697-1=0+0+0+1 --
-1" OR 3+697-697-1=0+0+0+1 --
-1; waitfor delay '0:0:12' --
-1); waitfor delay '0:0:12' --
1 waitfor delay '0:0:12' --
UZYKT3Xx'; waitfor delay '0:0:12' --
-5 OR 848=(SELECT 848 FROM PG_SLEEP(12))--
-5) OR 866=(SELECT 866 FROM PG_SLEEP(12))--
-1)) OR 702=(SELECT 702 FROM PG_SLEEP(12))--
LpBgZgBX' OR 223=(SELECT 223 FROM PG_SLEEP(12))--
JEzdNwsa') OR 218=(SELECT 218 FROM PG_SLEEP(12))--
IcLIKwS4')) OR 711=(SELECT 711 FROM PG_SLEEP(12))--
-1 OR 2+210-210-1=0+0+0+1 --
-1 OR 3+210-210-1=0+0+0+1 --
-1 OR 2+61-61-1=0+0+0+1
-1 OR 3+61-61-1=0+0+0+1
-1' OR 2+579-579-1=0+0+0+1 --
-1' OR 3+579-579-1=0+0+0+1 --
-1' OR 2+762-762-1=0+0+0+1 or 'oYZW8ZQW'='
-1' OR 3+762-762-1=0+0+0+1 or 'oYZW8ZQW'='
-1" OR 2+170-170-1=0+0+0+1 --
-1" OR 3+170-170-1=0+0+0+1 --
-1; waitfor delay '0:0:15' --
-1); waitfor delay '0:0:15' --
1 waitfor delay '0:0:15' --
mtLtHOhU'; waitfor delay '0:0:15' --
-5 OR 806=(SELECT 806 FROM PG_SLEEP(15))--
-5) OR 497=(SELECT 497 FROM PG_SLEEP(15))--
-1)) OR 387=(SELECT 387 FROM PG_SLEEP(15))--
QMely0Cz' OR 980=(SELECT 980 FROM PG_SLEEP(15))--
iyB44WpF') OR 488=(SELECT 488 FROM PG_SLEEP(15))--
Bnz7H2YG')) OR 492=(SELECT 492 FROM PG_SLEEP(15))--
Samsung Galaxy S10 Plus
Says free next day delivery, however, despite calling repeatedly my phone still has not been dispatched 3 days after the order was placed. Emails requiring extra details are sent at the end of working hours causing additional days of delay. The customer services initially were friendly. Each time I called they repeatedly stated that they were on the phone to EE and would email me back as soon as they were done, but every time I called again they said they had been busy and would do it straight away, clearly lying that they were on the phone in the first place. That stage was only sorted after I refused to hang up until they had called EE.
I made it very clear to each person I spoke with that I needed the phone urgently, due to leaving my residence a few days after the order. When I finally held on until they called EE I was told I would be receiving my phone the next day, yet low and behold at 5:06 pm just after I was unable to contact them again that day (due to a broken phone, hence the new phone and urgency), I received another email asking for even more information including pictures of valid ID (something that usually requires a phone to take......).
The main reason I choose Metrofone was the next day delivery if ordered before a certain which is clearly false advertising. I would not recommend them after this experience, especially now I am most likely stuck without a replacement phone until I return home despite all their promises. Far better alternatives can be found on uSwitch or by phoning EE directly and seeing if they will match the contract offered on Metrofone.-1 OR 2+218-218-1=0+0+0+1 --
-1 OR 3+218-218-1=0+0+0+1 --
-1 OR 2+641-641-1=0+0+0+1
-1 OR 3+641-641-1=0+0+0+1
-1' OR 2+779-779-1=0+0+0+1 --
-1' OR 3+779-779-1=0+0+0+1 --
-1' OR 2+574-574-1=0+0+0+1 or 'XMECLYQD'='
-1' OR 3+574-574-1=0+0+0+1 or 'XMECLYQD'='
-1" OR 2+181-181-1=0+0+0+1 --
-1" OR 3+181-181-1=0+0+0+1 --
-1; waitfor delay '0:0:12' --
-1); waitfor delay '0:0:12' --
1 waitfor delay '0:0:12' --
sfk9qQqv'; waitfor delay '0:0:12' --
-5 OR 272=(SELECT 272 FROM PG_SLEEP(12))--
-5) OR 176=(SELECT 176 FROM PG_SLEEP(12))--
-1)) OR 932=(SELECT 932 FROM PG_SLEEP(12))--
JoKbyNgV' OR 329=(SELECT 329 FROM PG_SLEEP(12))--
hKwXIJau') OR 129=(SELECT 129 FROM PG_SLEEP(12))--
TfUN6aB2')) OR 557=(SELECT 557 FROM PG_SLEEP(12))--
-1 OR 2+13-13-1=0+0+0+1 --
-1 OR 3+13-13-1=0+0+0+1 --
-1 OR 2+335-335-1=0+0+0+1
-1 OR 3+335-335-1=0+0+0+1
-1' OR 2+229-229-1=0+0+0+1 --
-1' OR 3+229-229-1=0+0+0+1 --
-1' OR 2+233-233-1=0+0+0+1 or 'JEmIttvJ'='
-1' OR 3+233-233-1=0+0+0+1 or 'JEmIttvJ'='
-1" OR 2+883-883-1=0+0+0+1 --
-1" OR 3+883-883-1=0+0+0+1 --
-1; waitfor delay '0:0:15' --
-1); waitfor delay '0:0:15' --
1 waitfor delay '0:0:15' --
IG73dwAQ'; waitfor delay '0:0:15' --
-5 OR 705=(SELECT 705 FROM PG_SLEEP(15))--
-5) OR 377=(SELECT 377 FROM PG_SLEEP(15))--
-1)) OR 141=(SELECT 141 FROM PG_SLEEP(15))--
Eg9ZMLXw' OR 164=(SELECT 164 FROM PG_SLEEP(15))--
ItQsVzh9') OR 456=(SELECT 456 FROM PG_SLEEP(15))--
3gSP6txJ')) OR 648=(SELECT 648 FROM PG_SLEEP(15))--
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I think this website may be a scam. They cancelled my order and told me to send them copies of bank statements, utility bills and Passport ID and are now not responding to my calls or emails. They've had me waiting a week now without letting me know what's happening despite being told they are pushing my order through. Complete waste of time and now I have to start over again and look elsewhere.
They then contacted me after this review to make it look like they were dealing with the issue and told me I would get a confirmation of the order in 15 minutes. I Then had to ring again 1 hour later as I still had no confirmation, at which point I was assured it was happening "right now" and that I would recieve my phone the next day. The next morning still no confirmation so I rang up again, to be told I had to ring their other number and place a new order. I was assured this had all gone through fine, until a few hours later I recieved another email telling me the order had been cancelled again. This is by far the worst company I have ever dealt with. All they have done is got me to provide all of my bank details and credit information whilst giving me no phone and wasting my time for a week! Clearly a scam!