Metrofone28 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Got accepted for a phone contract
Oh my gosh! I can't believe it! I got turned down by all those other phone companies, but then I gave this one a go and they actually said yes! Now I've got a brand new phone and I'm absolutely delighted. Hooray!
Quick iPhone delivery
This place is amazing when it comes to phone companies. I ordered my iPhone at 8pm and it arrived the next morning at 10am, SIM card already in the box and ready to go. I even managed to transfer my PAC code on the same day as delivery. The service is absolutely top-notch.
Sony handset on Vodafone
These people really are top-notch in the mobile phone market. They've got some fantastic deals, a website that's easy to use, and a checkout and delivery process that runs like a dream. I recently snagged a lovely Sony phone on Vodafone at a bargain price. I can't recommend them enough, and I'll definitely be coming back for more in the future.
Mobile phone order for elderly father
I recently ordered a mobile phone for my elderly dad who struggles with technology. They said it would arrive on a certain date, but it never showed up. Then three days later, they told us they cancelled the order for security reasons, without saying why. I reckon it might be because I used my laptop to make the order for him. It's annoying to have to go through the whole thing again without a proper explanation from them.
Helpful customer service
The other day, I was on the phone with this really lovely chap from the phone company, and our call got disconnected. Can you believe it? He called me back really quickly and answered all my questions. He was so friendly and made sure I had all the information I needed. A big thumbs up to that guy!
Smartphone contract purchase
I recently switched to a new phone contract with Metrofone after feeling let down by my old provider. I've had five contracts over the years, some lasting a decade, and each time they promised me great deals as a loyal customer but never delivered. So, I checked out the reviews on Trustpilot and decided to take a chance on Metrofone. And boy, was I pleasantly surprised! The deal they offered me was fantastic. I've already told all my family about them, and I'll definitely be going back when my other contracts are up. By the way, trying to get a PAC code from my previous provider was a total nightmare - I spent over an hour on the phone and they even called me back the next day. Utterly ridiculous!
Excellent service and fast delivery
I recently bought something from this company and I was really impressed with the service I got. Ordering was quick and simple, and my order arrived super fast. I'd definitely recommend this company to anyone after a reliable and efficient service.
Mobile phone delivery
I ordered a mobile phone recently and I was really happy with the service I got. The whole process went smoothly and everything was efficient. I was especially impressed with how the company dealt with a delivery problem I had. Even though my old family address was causing issues and the people there weren't reliable, the staff made it simple for me to change the delivery and made sure my order got to me in the end.
Phone deal
I recently got a phone deal from this company and I have to say, I was really impressed with the service. It was quick and efficient, and I was really pleased with the deal they offered. The phone was exactly the model that my husband was after, so we're both happy customers.
Contract phone application declined for security reasons, asked to send proof of identity
I applied for a contract phone recently, but got rejected for security reasons, even though I passed the credit check. They wanted me to provide proof of identity, bank statements, a driving licence, and a utility bill. It's annoying to have to wait for them to get back to me just to get a phone.
Quick delivery
I ordered something on a Saturday, thinking it would arrive by Tuesday, but it actually came on Monday! I was really impressed by how fast the delivery was. Big thanks to Michael for sorting out my number retention query before I made the order. Great job to the whole team at Metrofone.
Quick delivery, excellent customer service
I was really pleased with how fast my phone and pay monthly sim card were delivered. It even came earlier than they said, and I was kept in the loop every step of the way. The customer service was top-notch and went above and beyond what I expected. I was really impressed by the good prices and the great service. I've already told my friends and family about this company because I think they're better than other similar providers.
New iPhone purchase
I just got myself a new smartphone and I have to say, I was really impressed with the service I got. The whole thing went so smoothly - from looking through the website to actually making the order. Then, bang on time the next day, my phone turned up, all nicely wrapped and sealed. It was a nice touch. I didn't have any trouble at all and the price was good too. I'll definitely be using this service again in the future.
Quick and efficient phone purchase with next day delivery
I recently bought a phone from this company and I have to say, I was really impressed with their service. The ordering process was so quick and efficient, and my phone arrived the very next day. They have a variety of plans at really affordable prices, which made it super easy for me to find one that was perfect for what I needed. Overall, I'm really happy with my experience with this company.
Upgraded my wife's phone
I found a great deal on my wife's new phone online. They had loads of options to choose from and it arrived super quickly on Monday after ordering it on Saturday. I simply had to put in the sim card and boom, new phone for the wife! I'll definitely be returning in a month or two to get one for my daughter too!
Quick delivery, great price
I was really pleased with how fast my new phone arrived - ordered it one day and it arrived the next! Everything went really smoothly too, no issues at all. The price was spot on as well, got a really good bargain. I'd definitely recommend this service to anyone in need of a new phone.
Phone for partner
Thank you so much for taking good care of me! I can't fault my experience with your company at all, it's been really positive. I was looking to buy a phone as a gift for my partner, and I'll definitely be coming back as a customer because my experience was just so good.
PAC code transfer, competitive cost, fast delivery, satisfied customer
I was really happy with how easy it was to transfer my PAC code when I signed up for my contract online. It saved me a load of bother and time, which I was really grateful for. The price of the contract was actually really good value compared to others, and I felt like I was getting my money's worth. Also, my new device arrived super quickly, which was a nice surprise. All in all, I'm really pleased with the service and would definitely suggest it to others.
Mobile phone
I was really happy with the service I got from this company. Ordering was a breeze and I liked how quickly they responded to my application. Even though my credit wasn't perfect, they still accepted me for the phone contract I wanted, which was a weight off my shoulders. It's nice to see they're willing to give people a chance. All in all, I had a good time dealing with this company and would definitely tell others to check them out.
POOR SERVICE
Ordered a phone in October we are now at the end of November and I'm paying for a contract that this company say I can't get out of, and STILL NO PHONE.
Sent the phone back within 1 day of opening it well within my 14 day cooling off period. The then had a scratch on it which did not happen whilst in my possession. Then waiting for the phone to be sent back to me I think I have spoken to just about every person that works their and have to explain to whole situation yet again promise after promise waited in all day Saturday for the delivery and no delivery phoned Monday 49 minutes on hold promised to send the phone out and I will pick it up from the depot.
Wednesday still no phone called yet another 40 minutes I can't speak to a manager because they are all busy the girl promises to call me back with an answer as on her screen it states I signed for the phone on the 2nd November which I did but the phone has since been returned same rigmarole yet again. Phoned numerous times today and now get cut off fuming trading standards I think is my next move and to the companies which are allowing them to use their names
About Metrofone
Are you looking to buy a new mobile phone and struggling to decide on a brand, model or source? Metrofone is an online company with one of the widest ranges of products, allowing you to easily and quickly assess all the available options, make your choice and order your phone all in one smooth experience. Read on to hear how Metrofone can help you out and see what other customers have thought of their product.
About Metrofone
Metrofone is a mobile phone business that provides the lastest mobile phone models and a broad variety of contracts, including sim- only. First established in 1991, Metrofone has three primary aims in the services that they offer. Firstly they try to provide the consumer with as great and high quality as possible. Furthermore, they aim to create the most efficient and easy to use website that allows their customers to benefit from all aspects of their business. Metrofone puts a great emphasis on ensuring their customers with the best and most welcoming customer service through both email and phone in the case of required assistance for any order. Whilst bringing to its audience as many great deals as possible, the company aims to maintain its manageable size so as to continue their personal customer experience.
Metrofone's Customer Services and products
The Metrofone website operates five central modes of business. Firstly, they offer phones with sim deals that require the customer to pay monthly. Within this category, the available mobile phone brands are Samsung, LG, Sony, Alcatel and Doro. The second category of choice offers solely iPhones but with Sim, contracts included, with the cellular data capacity and texting and calling ability dependent on the price. The iPhone models that you can find are the iPhone 11 and 11 plus with data capacities ranging from 64GB to 256GB, as well as the iPhone 6s and 6s plus with either 32GB or 128GB and other models too. The third mode of business provides customers with phone upgrades with the promise of upgrading to the latest model with free next day delivery.
The fourth category offers the same phone models as the first but with the difference that the phones come without a Sim card. Finally, the last option is to only buy a Sim. The deals on offer are from the companies, EE, 3 and IQ Mobile.
Deliveries are carried out using Royal Mail and thus can only be delivered throughout the United Kingdom. Returns can be made as long as they are done so within 14 days of purchase. Metrofone does not provide insurance for any of the products that they sell and payment can be made using Visa and Mastercard credit cards. You might want to look at other reviews or other companes if you can't pay with these payment methods.
Complaints, Compliments and Tips of use for Metrofone
Tell us about your experience with Metrofone by leaving a customer review to inform other potential buyers of the site's strengths and weaknesses. What did you think of the product range, did they have something to suit your requirements? How did you find the order and delivery process, was it punctual? How easy was it to navigate the site? Would you recommend Metrofone to a friend?
What do Metrofone's customers think of their services? And have you checked out similar companies like Mobile Phones Direct? Read, compare and write customer reviews about their product ranges, price deals and customer service on BritainReviews to make the best informed decisions!
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
Bonus!
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Contact Information
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre,
RG12 1NF BRACKNELL
United Kingdom
Categories Metrofone
Telecom | Mobile and Telephone Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
best deals ever
i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before bu... Read onBy: Flynn