The Cotswold Company - Overall Rating based on 22 reviews
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Wardrobe and chest of drawers purchase
The ordering process over the phone went well, but there was a problem with the extra payment for assembly not showing clearly on the receipt. When the furniture arrived, it didn't have the construction we were expecting, so we had to lend some tools to the driver. Overall, the wardrobe and chest of drawers look really good, but one of the doors doesn't always shut properly.
Large furniture order
The furniture itself was really good quality, but my experience with the delivery wasn't great at all. The website didn't make it clear what delivery options were available, which left me confused and choosing the wrong service. I was expecting assembly, delivery to the room I wanted, and removal of the packaging, but this wasn't clearly stated when I made my purchase. The default service seemed to change depending on what I bought, so I never knew what to expect. Last time, the packaging wasn't taken away, and the driver struggled to find my house because they relied too much on GPS. On top of that, one item that was meant to be fully assembled had to be taken back because it was actually not put together. Overall, the products were good, but the delivery service was unclear and really disappointing.
Office furniture purchase
I had a great experience buying office furniture from this company. The delivery was really quick and the furniture was top notch. Rich and Simon, the delivery team, were friendly and efficient. They put the furniture together fast and tidied up all the packaging. Overall, brilliant job!
Tall Double Wardrobe
I recently bought this great Tall Double Wardrobe from a store, and it's absolutely fantastic! I've been wanting one for ages as I needed more space for my clothes, and now I finally have it! It's huge and fits all my clothes perfectly. There are even shelves in there for my shoes and bags, it's like a dream come true. The only downside was the lack of communication about the delivery. They initially gave me a specific day for delivery, so I had to stay home all day, but it never showed up! It was really frustrating. I sent them an email and didn't hear back for ages, but eventually, they informed me it would be a few more weeks. However, when it finally arrived, the delivery team were really pleasant. They brought it into my home, assembled it, and even removed all the packaging. So, overall, it was a good experience, just a bit annoying having to wait for it (4 stars).
garden furniture purchase
I just bought some garden furniture from this company and I have to say, I was really impressed with the customer service and delivery. The customer service team were really knowledgable and helpful, they walked me through the ordering process and answered all my questions confidently. The delivery service they used was great, making sure my furniture arrived in perfect condition and on time. The garden furniture set itself is really lovely and looks even better in person than in the pictures online.
New garden furniture delivered
The new garden furniture I ordered arrived pretty quickly, and the delivery guys, Lewis and Sadiki, were really friendly. They kept me in the loop every step of the way and even put the furniture together for me!
Purchased garden furniture
I'm really pleased with the garden furniture I bought. It arrived on time and the quality was top-notch, just as I've come to expect from this company. I've bought beds, sideboards, cabinets, and wardrobes from them before, and I've always been happy with the quality and reasonable prices.
Triple pantry and dresser
I was really impressed with the products I got from this company. They were absolutely fantastic. The communication from when I ordered to when they arrived was top-notch. The Triple pantry and dresser I bought were beautifully made and even better than I expected. I'm so happy with my purchase and would definitely recommend these items to anyone after quality furniture.
Gorgeous furniture purchase
I wanted to let you know that purchasing my new beautiful furniture was absolutely fantastic! I didn't even have to go out to buy it, I did everything online through a video link - how cool is that? And you know what? It was delivered really quickly, in just 2 weeks! The delivery team were really friendly and helpful, they even set it all up for me - big shout out to Lewis & Sadiki! The furniture itself is incredible, really top quality and looks fantastic in my room. I highly recommend buying furniture from here, the customer service and delivery team are excellent!
Couch and table
I bought a couch and a table from this place recently, and honestly, it was amazing! The company was really great when I placed my order, and they kept me informed about the delivery schedule. The delivery guys were really friendly and they brought everything in with no issues. The furniture I got looks fantastic in my room, and I couldn't be happier! I would definitely recommend this place to my friends.
Large furniture delivery
I just wanted to say that the delivery service I got for my big furniture order was really great. Marcin and Jerome were on time and kept me updated with texts and calls along the way. They managed to get around a difficult corner without any problems, which showed their skill and efficiency. And on top of that, they were professional, polite, and friendly, which made the whole thing really nice. It was also really thoughtful of them to take away all the packaging. Overall, the delivery team did a fantastic job.
Bedroom furniture
I was really impressed with the bedroom furniture I bought, it was such good quality and actually surpassed what I was expecting. The delivery was really quick and the assembly service carried out by Bayley and Jack was top-notch. I'm honestly so happy with how it all went, couldn't be more content as a customer.
Berkeley console desk
I recently treated myself to the Berkeley console desk and I have to say, it was definitely worth the wait! The desk is top-notch quality and it's really nice to have a product that's not been shipped over from abroad. My only little hiccup was a mix-up with my email address when I was ordering, which meant I didn't get the notification that my desk was all set for delivery for a while. But even with that delay, the desk finally showed up in the middle of May, after I'd ordered it way back in December.
Cabinet delivery by Rich & Simon
Rich & Simon dropped off our cabinet and their service was brilliant. They were really polite, professional, and made a great team. They unwrapped and got rid of all the packaging really quickly. They even told us how much they enjoyed working for the company, which was nice to hear. All in all, really pleased with their service.
Porch furniture, portable wardrobe, wellington boot rack, kitchen larder
The Cotswold Company is my absolute favourite when it comes to shopping for furniture. I've bought several things from them like porch furniture, a portable wardrobe, a wellington boot rack, and a large kitchen larder. Ordering is easy, and the delivery is never late. What I love most is that the furniture typically arrives fully assembled, which saves me a lot of time and hassle. I've never been let down by the quality of their products, so I would definitely suggest them to anyone in search of top-notch furniture.
Bedside table purchase
I recently bought a bedside table from this company, and I was really pleased with how quickly it arrived and how well it was wrapped up. The delivery guys even took all the packaging away with them, which I thought was a nice touch. I've shopped with them a few times before and I've always been impressed with how speedy and reliable their service is. The furniture they sell is top-notch too, so I'd definitely suggest giving them a go if you're in need of some new pieces for your home.
Kitchen island purchase
I bought a kitchen island recently, and I have to say I was really impressed with how everything went. Ordering it was easy and quick, and it arrived promptly. The packaging was really good, making sure the island got to me in perfect shape. Putting it together was a piece of cake, and the quality of the island was even better than I thought it would be. It looks amazing in my kitchen and gives it a bit of a fancy touch.
Cotswold Hideaway Desk
I must say, the wait for the Cotswold Hideaway Desk was definitely worth it! Even though there was a bit of delay in manufacturing, the company made sure to keep me in the loop about when it would be delivered. The desk is top-notch quality, although I did notice a small problem with the doors that I'll have to chat to customer service about. Shoutout to Lewis and Sadiki, the delivery guys - they were absolutely brilliant and super quick!
Large rug purchase
The delivery went smoothly, but the driver didn't let us know when they arrived and just left the rug on the doorstep without ringing the bell. The packaging was a bit dirty, but thankfully the rug itself was clean and in good condition.
Corner office set
6;30pm evening before delivery, advised part of order cannot be delivered. No date as to when, who wants an incomplete order that you have paid for
Review with most votes
6 dining room chairs
Jan 2021- The whole process from ordering to receiving the chairs was fantastic. On line customer service, lady walking around the store showing us options on the chairs , I r... Read onBy: Helen