The Jewel Hut Reviews

: 5
40% Would buy here again

Most relevant positive review

  2021-04-05
2x pandora rings. Bought sepa
Bought the first ring for my daughter ,she absolutely loves it. Bought the second 2 weeks later ...Read on
Julie

Most relevant negative review

  2020-10-30
Pandora necklace, hoop and cha
The order was delivered but the chain was missing. I reported this but they claimed that it must ...Read on
Gary Burgess

Review with most votes

  2017-04-14
best place for jewellery
hey i found really best place to find jewellery and the quality is super awesome :) you will gift...Read on
Jerry

Reviews (5)

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    Would buy here again
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    best place for jewellery

    hey i found really best place to find jewellery and the quality is super awesome :) you will gifted jewellery to your wives and girlfriends without any hesitation guys this will be really great place for buying jewellery :) and stuff is good long use of jewellery never put there colours faded :) and best thing is that they got customer service before buying any jewellery you will be discussed with customer service officer and they will do really great help so i suggested guys trusted them and do make your wives and girlfriends happier then ever before (y)


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    Would buy here again
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    2x pandora rings. Bought separately

    Bought the first ring for my daughter ,she absolutely loves it.
    Bought the second 2 weeks later for my niece she also loves it.
    Both rings arrived within 4 days, both wrapped and secure. Very good quality with an intricate design.
    No problems at all
    Would certainly recommend this company.
    In fact I have already done so to colleagues at work.


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    Pandora necklace, hoop and charm

    The order was delivered but the chain was missing. I reported this but they claimed that it must have been stolen by Royal Mail employee.
    Trying to get a refund through PayPal now.
    Crap customer service.

    Did they sort it out or did you get a refund ?


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    Pandora bracelet

    I have no problem with the item or price. However, I paid for guaranteed next day delivery and 3 days later received notification that the bracelet was on it's way to a distribution centre. I still don't know when it will get to the person I bought it for as the Royal Mail have nothing registered under the tracking code. If I had known it would take this long to even send the bracelet out I certainly wouldn't have paid the extra for a guaranteed next day delivery. Very disappointed.


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    Sent out wrong item, refuse to collect it and send the correct item

    Ordered a few times from this company and this will be my last. I received my order today which was meant to be the pandora reflections bracelet in rose gold at a cost of £125 only to receive the silver bracelet at a cost of £55. I called them straight away for them to tell me it’s a human error. I asked them to collect it and deliver a new one at the same time however they don’t offer this service. So I now have to waste more of my time packing the item back up and taking it to the post office to then post the item back to them then I have to call them once I have sent the item back to them as they can’t even call me back. All this has to be done before they will send out the correct item. They offered a £5 gift voucher but that’s a joke. It will cost me more than that to take it to the post office and let’s not forget the time I have to waste doing this. All because someone in there wearhouse clearley needs to go to spec savers as they can’t read and tell the difference between rose gold and silver. I cant help but wonder how many times they have done this to other people hoping they could get away with it. The word conmen springs to mind!

    This is mean5 to be a mother day gift but will be lucky if it gets hear in time now.


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