I purchased my watch on Saturday 12/06/2021 and expected that it would (and should) have been received by at least Tuesday 15/06/2021 as promised using your own selected means of delivery which as I understand is "one day tracked". On Wednesday 16/06/2021 when it had still not arrived, I rang your offices and spoke with Katy who advised me that Royal Mail (your selected courier) had not scanned the package properly and that it was now untrackable, but that there would be a 99% chance that it would still be delivered to me after a waiting period of at least ten days due to Royal Mail`s standard procedures. (Obviously, Katy must be accustomed to these postal problems as she seemed to know the procedure quite well - yet you still continue to use Royal Mail??) - I find this difficult to understand as Royal Mail have attached a tracking number to my item: VY779648601GB refers - and this is issued by Royal Mail - I fail to accept that this item has not been scanned by Royal Mail as it has been allocated a tracking number by Royal Mail which can only be allocated after being scanned?? I requested a refund as the watch in question is a present and will be no good after the day it was intended to be presented. I therefore requested a refund but was told I would have to wait for the ten day Royal Mail period to progress before you (thejewelhut) can make enquiries as to it`s whereabouts and subsequently decide whether I deserve a refund?? I am very unhappy with the way in which this has gone and I am seeking an immediate refund. It is absolutely none of my business who you decide to select as your courier and it is certainly no fault of mine that this item has not reached me within the time you specified! Please look into this and arrange my refund asap or the matter will be escalated as highly as it needs to be. Regards, Helen Williams
Further to this: 17/06/2021 I spoke with Customer Services at Royal Mail who advised me that contrary to everything that Katy had said - VY779648601GB is the thejewelhut`s own tracking number, these tracking numbers are attached to articles prior to arranging to post them by thejewelhut themselves– this is NOT a Royal Mail code number and not issued by them at all. In addition – Royal Mail can confirm categorically – that this tracking number has never ever been scanned into any system and the article itself has not been posted at all.
I rang Katy back at thejewelut offices 17/06/2021 to present her with this information and she simply said I had been issued with a refund – no apology at all for any of the inconvenience or the misleading information with regard to the above.
This is the first and only time I have made a purchase with thejewelhut and I won`t ever be buying anything again from this outfit. I advise you to avoid them – it’s not as though they offer anything special of exclusive – I`ll be choosing a professional jeweller next time.