The Rug Seller Reviews
Reviews (2)
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A runner carpet
I bought a runner rug for our hallway. On arrival it seemed fine but within 24 hours of opening the packing a smell like 'milk that's gone off' started coming from it. It grew worse by the hour and we locked the rug in the spare room as we couldn't stand the smell. I tried to return but they said I must pay for the return (£46.00!) as they said "wool rugs smell"! None of my other wool rugs smell at all! It's a disgraceful way they won't take responsibility for sending a rug out that obviously has some sort of mould or damp issue in its fibers! Never will I use them again and I'm still in dispute over the returns costs with them! Shameful customer service
Orla Kiely Rug
It is very good to see so many good reviews for this seller! However a rug I purchased on the 1st of this month still hasn't arrived! I have emailed once to which I had a reply! I have waited the 10 working days & still nothing!! I have emailed again today & still awaiting a reply! So far my experience has been quite negative with these guys! I just have to hope it arrives soon!!!
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Hi, I ordered a rug beginning of Feb 2021, and I was advised that I would receive it by 29 March. I hesitantly accepted this but I have been advised this week that it is not being manufactured any more. I was very disappointed and asked for my money back. They have not responded to my request for refund. Before that they were very prompt in replying to previous emails. I still await my refund.