The Rug Seller Reviews
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Reviews (24)
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Bright and bold rug
I recently bought this really cool rug from a shop and I have to say, I am super impressed. I saw the same rug in another shop but thought I'd check online and found it was nearly £70 cheaper here. It was a no-brainer, so I went ahead and made the purchase. I ordered it on a Thursday afternoon and was pleasantly surprised to get an email that evening saying it would be delivered the next day. The following morning, DX brought my rug. The colours are amazing and really stand out in my home. This was my first time shopping at this store, but it definitely won't be the last. I'll definitely come back here for any future rug buys. I highly recommend this shop to anyone looking for a top-quality rug.
Silver grey rug
I recently bought a silver grey rug from this company but when it arrived, I noticed that the colour was different than what I expected. It actually looked more like a shiny silver rather than the light grey I was hoping for. I got in touch with their customer service guy, Jake, who was really helpful in guiding me through the return process. Jake sent me an email with instructions on how to send the rug back, but I had to pay for the return shipping myself. After I sent the rug back, they gave me a refund quickly and efficiently. I really appreciate the great customer service from Jake and his team, but next time I'll make sure to only buy stuff I've checked out in person first.
Recent rug purchase
I recently bought a rug online and I have to say, I was really impressed with the whole experience. The process of ordering was really easy and everything was well described with clear pictures. The rug I got was top quality and looked just like it did online, which is important for me when I'm trying to match it with other stuff in my home. The delivery was quick and the rug arrived in perfect condition, well packaged to keep it safe. I'll definitely be going back to this store next time I need a new rug, for me and for my clients.
Rug purchase
I recently bought a lovely rug from this company and I was really happy with how good it was and how nice it looked. It matched the description on the website and it was even nicer in real life. I was impressed by all the different rugs they had, catering to everyone's tastes and budgets. Ordering was easy and the customer service team were really helpful with any questions I had. Overall, I'm really pleased with my purchase and I would definitely recommend this company to anyone looking for a new rug.
Wallpaper order not received
I bought some wallpaper recently but I still haven't got it. I've tried emailing, chatting online, calling, and even using Amazon Pay, but no one has responded. I'm now going through Amazon Pay's A to Z guarantee to sort it out as I can't get hold of them. It's been really annoying and I'd recommend being careful if you're thinking of dealing with them.
Hallway runner rug
I'm really chuffed with my new rug from this shop! It did take a bit longer to arrive than I expected, but when it finally got here, it was definitely worth the wait. It looks proper cute in my hallway and really brings the whole space together. I'm absolutely loving it!
2 rugs bought
I recently bought two cool rugs from this place. One arrived really quickly, but the other took a bit longer. However, the staff on the phone were really friendly and offered great assistance. Surprisingly, the second rug arrived sooner than expected. The rugs are of excellent quality and were wrapped up nicely like a present. Plus, they were more affordable compared to other websites I checked. This is my second time purchasing from them, and I'll likely choose them as my first option next time as well.
Rainbow for Heroes rug for grand-daughter
I bought a rug for my grand-daughter's new bedroom recently and I just love it! The colours are so vibrant, even more so in person than in the photo online. The quality is really excellent and it arrived well packaged and in perfect condition. Ordering online was easy and I liked getting email updates about my order. The delivery was fast, arriving within a few days. Overall, I'm really pleased with my experience and would definitely buy from this shop again in the future.
Beautiful rug, excellent customer service
I bought this amazing rug from a company recently, and I'm absolutely thrilled with both the product and the service I got. The rug (similar to Aurora Glacier) is top-notch and really adds to the beauty of my living room. Not only did I snag the rug at a fantastic price, but after comparing prices with other shops, I found that this company had the best deal.
Lounge rug
I was so impressed with the price of the rug I got from here! The quality is top-notch and it looks great in my lounge. Ordering was a breeze, and the customer service team was really helpful with any queries I had. The packaging was secure and delivery was fast. All in all, I had a really good experience shopping here and would definitely recommend it to others.
Orange coloured runner
I'd been really looking forward to the orange runner from this company coming back in stock, so I was over the moon to see it available again, especially with a discount. The rug is top-notch quality and the climbing jaguar design is just stunning. I'm so happy with my purchase and I might even think about getting another one down the line.
Grey Moroccan style rug with white lines
I was really disappointed by the rug I bought from The Rug Seller. The rug I got looked nothing like the one displayed on their website. It was meant to be a grey rug with white lines in a Moroccan style, but the white lines on my rug were all over the place and not as shown. Some bits had wide, thick lines, while others had thin, short lines. I tried to vacuum and adjust it, but it still didn't look right. I contacted The Rug Seller twice with photos comparing the rug I got to the one on their site, but they just brushed me off. They said the differences were because of the pile height and direction of the rug, and that it wasn't faulty. I felt frustrated and like they weren't listening to me as a customer. I had to send the rug back myself, costing me £18. The way The Rug Seller dealt with the whole situation was really disappointing. I won't be shopping on their website again after this bad experience.
Wallpaper purchase
I'm really pleased with the wallpaper I bought from this place. It's great quality and just what I wanted. I'm excited to put it up and see how it changes the room. I'll definitely think about getting some matching accessories from here later on.
Lovely rug
I bought this rug the other day and it's honestly amazing! The colours are just perfect and match my room so well. Plus, it's really soft and fluffy too. I'm absolutely thrilled with my buy, it was definitely worth it!
Beautiful rug, great quality
I'm so pleased with my purchase from The Rug Seller. The rug I bought is absolutely amazing and such great quality. It really brings a touch of style to my home decor, and everyone who comes over always compliments it. I'm over the moon with my decision.
Great rug, amazing prices
I bought a really cool rug that was cheaper than anywhere else and it's really pretty. The staff were lovely and helped us a lot. We bought one rug, loved it, but then decided we didn't like the second one we got. Returning it was easy. Thank you everyone at this company!
Wallpaper order
I ordered this really nice wallpaper ages ago, but it took forever to come. When I eventually gave them a ring, they told me it was out of stock! They didn't even bother letting me know, I had to find out myself. Not on, mate.
Rug purchase
I bought a lovely rug from this company not too long ago, but I have to say I was really let down by the whole thing. They sent me an email saying my rug had been sent out and would reach me on a set date, so I made sure to be at home expecting it. But guess what? It never turned up. The courier service made a few failed attempts, making all sorts of promises that never came true. It was incredibly frustrating and a huge waste of my time, which eventually led to me asking to cancel the order. Unfortunately, that request just seemed to confuse them and they weren't very helpful about it at all. All in all, my experience with this company was just not up to scratch and I'd definitely advise others to think twice before buying from them.
Flawed product description
This company is an absolute joke! The customer service was terrible, so rude and not helpful at all. I got something that wasn't what I expected, it clearly said "with pillow case" on the receipt. I should have read the description better, but they didn't admit any fault or try to make it right, which is just not on. I've even reported them to trading standards. Don't even bother with them!
