Spotlight: What are our customers saying?
No complaints against Tent III North Face range. This is a great products of EU45 1/2 shiny Black in size and color. Rates are little concern. I personally realized that some more adjustment pos...Read on
I ordered the boots. Good price. Arrived no problem. My experience was very positive. I would use them again.Read on
This must be the worst company I have ever dealt with. First, they lied on their website by indicating my item was in stock, and will be discpatched in 3-5 day if I order now. A month later, after ...Read on
Items not in stock but they don't tell you that till you start chasing missing deliveries,the customer service is extremely poor and my complaints were either ignored or replied to with auto replie...Read on
This is one of the worst customer services I have ever experienced. While replying promptly, they do not adress my questions and just reply with generic information. I would not order as massive de...Read on
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Excellent range of products
No complaints against Tent III North Face range.
This is a great products of EU45 1/2 shiny Black in size and color.
Rates are little concern. I personally realized that some more adjustment possible. Many of my friends always been a good lovers of your products.
See if possible in this part.
dont buy from this company been waiting ages for a refund and i know they have received the boots back as stated from others they are liars this company should be shut down and reported
Aku walking boots
I ordered the boots. Good price. Arrived no problem. My experience was very positive. I would use them again.
This must be the worst company I have ever dealt with. First, they lied on their website by indicating my item was in stock, and will be discpatched in 3-5 day if I order now. A month later, after following up, they tell me one of the items is still coming from their suppliers. it should be there in 2 weeks. 2 weeks later, after I chase again, the site indicates its there, but it will take another 2 weeks to ship. 2 weeks after that, nothing has shipped, I asked again, and they say they are still waiting for missing item. I cancel missing item, they take another 2 weeks to ship leftover item. it takes 30 days to arrive. Now I have to pay additional charges not made known to me on purchase, about the same price at the item. So I basically waited more than 3 months for an item that cost 2x the price. No communication ever answered my questions, only the standard robotic replies. They would not even use faster postol to get my item to me after their delays. They will not offer a partial refund to compensate for severe delays and distress. They just do not care. DONT EVER BUY FROM THEM
Wild Country Wildwire wiregate karabiners
Items not in stock but they don't tell you that till you start chasing missing deliveries,the customer service is extremely poor and my complaints were either ignored or replied to with auto replies.
Pay more and buy elsewhere, seriously not worth the headach for the sake of a few pounds!
Insulation jacket climbing shoes, sling
This is one of the worst customer services I have ever experienced. While replying promptly, they do not adress my questions and just reply with generic information. I would not order as massive delays without providing updates and inability to dispatch part of the order. The delay is over 100% of the waiting time, which was already two weeks.... With payment upfront, this is a bit of a joke...
Terrible company, sent the wrong boots, refusing to accept a return, no customer service, takes days for them to reply... Avoid this company, cowboy outfit.
Salomon X Raise Goretex Hiking Shoes
Ordered on 07-06-2021. Today 26-07-2021, so almost two months. still no delievery. Delievery date keeps changing and changing. I've orderd from Trekkinn before, but ordered the wrong size. It took them 4 weeks to finally refund.
Due to removal I now have to change my delivery address. They respond with copy and paste messages, wether I want to cancell my order? No I wish not to cancel after waiting almost two months, just wish to change delievery address. It now seems to be in transit to their dispatch centre (for the last two weeks).
Terrible communication, no phone number to contact, no further response from them. I don't know if I will ever receive my order. But I will never, ever order from Trekkinn anymore!!!!!!
Ruffwear Dog Harness
I ordered a harness for a disabled dog to help her walk and unfortunately she deteriorated and had to be pts on 5th July. That day I informed the company and asked to cancel the order which has not as yet been shipped from europe.
The item was delivered next day. I returned it, part of the journey is via Royal Mail and this was completed quickly, the second part of the journey is via DHL. This is all done by using the company's label.
Checking my account, the return says that the DHL european part of the journey may take 3-4 weeks, but they managed to SEND it to me in under a week so how come it takes so long to get back to them? Answer - they hold onto your money till then.
I have complained to paypal about them and would never order from them again and would recommend that you avoid them as the hassle involved isn't worth it.
You never get an answer from customer service, they just send automated messages which don't answer your questions.
Incredibly bad experience. Late delivery despite paying 3 times the product price for a quick delivery. Then unbelievably slow to respond to enquiries and very unhelpful. I see lots of customers having similar experiences. AVOID
Reported this company to UK Advertising Standards Authority due to false advertising on website about stock location, delivery options and timings. I always use PayPal so opened case with paypal. The minute paypal contacted them about the issues the boots miraculously arrived in just 2 days. Had been told on live chat boots would take uo to another two weeks, and on tracking they were stuck in Holland. Had ordered boots from genuine UK based retailer their boots arrived within 2 days.
Use Paypal or a credit card if using this company as it gives you more leverage on goods arriving. Hopefully UK regulators will force them ti be honest on their site so buyers know thd goods are not in the UK they are just using a forwarding address to be able to say they use Royal Mail so con potential buyers.
two pairs of trekking shoes
Terrible service, I have returned one pair of the shoes and after seven weeks still waiting for refund.
Avoid this seller.
Purchased some climbing gear as the price was quite ok. Shouldn't have done that! Now three month has past and still no delivery nor refund. Parcel bin stuck in transit since the start with zero movement or help from their support. I consider the parcel gone missing, along with my money. Don't buy from these f*ckers!! Just don't!!! Ever!!!
Columbia walking shoes order 21657662
Company has not delivered 3months after order and refuses refund request.just sends auto responses.
DONT USE THIS COMPANY
EXPERIENCE WOULD INDICATE THIS MIGHT NOT BE LEGIT.