Trekkinn

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Trekkinn

22% Would buy here again

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Spotlight: What are our customers saying?

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MANDIE DE BEER
This must be the worst company I have ever dealt with. First, they lied on their website by indicating my item was in stock, and will be discpatched in 3-5 day if I order now. A month later, after ...Read on
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Ash Low
Items not in stock but they don't tell you that till you start chasing missing deliveries,the customer service is extremely poor and my complaints were either ignored or replied to with auto replie...Read on
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Pauline
This is one of the worst customer services I have ever experienced. While replying promptly, they do not adress my questions and just reply with generic information. I would not order as massive de...Read on
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Steve
Terrible company, sent the wrong boots, refusing to accept a return, no customer service, takes days for them to reply... Avoid this company, cowboy outfit.Read on
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Erica Tijssen
Ordered on 07-06-2021. Today 26-07-2021, so almost two months. still no delievery. Delievery date keeps changing and changing. I've orderd from Trekkinn before, but ordered the wrong size. It took ...Read on

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    Backpacks x2

    This must be the worst company I have ever dealt with. First, they lied on their website by indicating my item was in stock, and will be discpatched in 3-5 day if I order now. A month later, after following up, they tell me one of the items is still coming from their suppliers. it should be there in 2 weeks. 2 weeks later, after I chase again, the site indicates its there, but it will take another 2 weeks to ship. 2 weeks after that, nothing has shipped, I asked again, and they say they are still waiting for missing item. I cancel missing item, they take another 2 weeks to ship leftover item. it takes 30 days to arrive. Now I have to pay additional charges not made known to me on purchase, about the same price at the item. So I basically waited more than 3 months for an item that cost 2x the price. No communication ever answered my questions, only the standard robotic replies. They would not even use faster postol to get my item to me after their delays. They will not offer a partial refund to compensate for severe delays and distress. They just do not care. DONT EVER BUY FROM THEM


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    Wild Country Wildwire wiregate karabiners

    Items not in stock but they don't tell you that till you start chasing missing deliveries,the customer service is extremely poor and my complaints were either ignored or replied to with auto replies.

    Pay more and buy elsewhere, seriously not worth the headach for the sake of a few pounds!


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    Insulation jacket climbing shoes, sling

    This is one of the worst customer services I have ever experienced. While replying promptly, they do not adress my questions and just reply with generic information. I would not order as massive delays without providing updates and inability to dispatch part of the order. The delay is over 100% of the waiting time, which was already two weeks.... With payment upfront, this is a bit of a joke...


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    Boots

    Terrible company, sent the wrong boots, refusing to accept a return, no customer service, takes days for them to reply... Avoid this company, cowboy outfit.


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    Salomon X Raise Goretex Hiking Shoes

    Ordered on 07-06-2021. Today 26-07-2021, so almost two months. still no delievery. Delievery date keeps changing and changing. I've orderd from Trekkinn before, but ordered the wrong size. It took them 4 weeks to finally refund.
    Due to removal I now have to change my delivery address. They respond with copy and paste messages, wether I want to cancell my order? No I wish not to cancel after waiting almost two months, just wish to change delievery address. It now seems to be in transit to their dispatch centre (for the last two weeks).
    Terrible communication, no phone number to contact, no further response from them. I don't know if I will ever receive my order. But I will never, ever order from Trekkinn anymore!!!!!!


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    Ruffwear Dog Harness

    I ordered a harness for a disabled dog to help her walk and unfortunately she deteriorated and had to be pts on 5th July. That day I informed the company and asked to cancel the order which has not as yet been shipped from europe.

    The item was delivered next day. I returned it, part of the journey is via Royal Mail and this was completed quickly, the second part of the journey is via DHL. This is all done by using the company's label.

    Checking my account, the return says that the DHL european part of the journey may take 3-4 weeks, but they managed to SEND it to me in under a week so how come it takes so long to get back to them? Answer - they hold onto your money till then.

    I have complained to paypal about them and would never order from them again and would recommend that you avoid them as the hassle involved isn't worth it.

    You never get an answer from customer service, they just send automated messages which don't answer your questions.


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    Soft cup

    Incredibly bad experience. Late delivery despite paying 3 times the product price for a quick delivery. Then unbelievably slow to respond to enquiries and very unhelpful. I see lots of customers having similar experiences. AVOID


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    Zamberlan Boots

    Reported this company to UK Advertising Standards Authority due to false advertising on website about stock location, delivery options and timings. I always use PayPal so opened case with paypal. The minute paypal contacted them about the issues the boots miraculously arrived in just 2 days. Had been told on live chat boots would take uo to another two weeks, and on tracking they were stuck in Holland. Had ordered boots from genuine UK based retailer their boots arrived within 2 days.

    Use Paypal or a credit card if using this company as it gives you more leverage on goods arriving. Hopefully UK regulators will force them ti be honest on their site so buyers know thd goods are not in the UK they are just using a forwarding address to be able to say they use Royal Mail so con potential buyers.



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    two pairs of trekking shoes

    Terrible service, I have returned one pair of the shoes and after seven weeks still waiting for refund.
    Avoid this seller.


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    Climbing gear

    Purchased some climbing gear as the price was quite ok. Shouldn't have done that! Now three month has past and still no delivery nor refund. Parcel bin stuck in transit since the start with zero movement or help from their support. I consider the parcel gone missing, along with my money. Don't buy from these f*ckers!! Just don't!!! Ever!!!


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    Columbia walking shoes order 21657662

    Company has not delivered 3months after order and refuses refund request.just sends auto responses.
    DONT USE THIS COMPANY
    EXPERIENCE WOULD INDICATE THIS MIGHT NOT BE LEGIT.
    EXTREME CAUTION


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    Aku walking boots

    I ordered the boots. Good price. Arrived no problem. My experience was very positive. I would use them again.


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    invisible shoes it seems

    AVOID AVOID AVOID THIS COMPANY AT ALL COSTS!!!
    -- DELIVERY 2 WEEKS LATE AND STILL NOT ARRIVED!
    -- NO HELP FROM COMPANY BUT HAPPY TO TAKE MY MONEY FOR QUICKER DELIVERY


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    Walking Shoes

    Negative review, order took ages to arrive. When arrive size shown way smaller than actual. Cost of sending back was twice the price of delivery cost? Sent back over two weeks ago and can see package still in UK depot waiting for shipment to Spain?
    No refund yet received even though they have the shoes using their returns process. They are blaming Brexit for the returns process!!!! do not buy from this supplier if you want good customer support.


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    Walking Shoes

    The shoes started to leak after 12 months of light use albeit sold as Gortec
    Return process a protracted and painful process. Still havent got a refund after 3 months and limited contact by supplier
    I will have to take them them to Small Claims Court
    Dont use this Company


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    Hiking boots

    Bought boots as a gift for someone in December 2020 - it's March 2021 and we've heard NOTHING . These people are a bunch of thieves. SCAMMERS . DO NOT BUY from them


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    Trousers

    Devolvi unos pantalones por su sistema Cycleon, fueron entregados a ellos por Royal Mail hace 2 meses, aun estoy esperando la devolución o algún comentario por parte de ellos


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    outdoor clothing

    Ordering was OK but since then a nightmare !
    I have Been waiting for almost 3 months for delivery and when the product arrived it was damaged. Since then retund/refund process is a real nightmare ! never had such a bad experience on online purchasing. Their customer service al the time ask me to fill more and more files and they do nothing instead of investigate by themself with the couriers. I was the last time that i will ever purchase a product there


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    Petzl climbing hardware

    I will NOT buy from trekkinn again and you shouldn’t either. Their prices seemed good, but one of the items didn’t arrive with the order and trekkinn’s customer service was basically non-existent (needed to provide my passport number for the case to even be reviewed - so, nonstarter). Luckily, the missing item was of relatively low value so I just took it as a lesson in “if it seems too good to be true...” Overall, significantly worse experience than other large online retailers. If you do take a chance on them, don’t spend more than you’d be willing to lose.


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    Millet Sleepingbag

    The worst customer service and order processing I have ever seen in my career or 10 years !!!!!

    I placed an order of a sleeping bag which according to them was supposed to be delivered between 19th and 25th Jan 2021. On 25th they say that it got dispatched on 15th and might take 15 working days to get delivered.

    In the meantime that has no visibility on where the package is located. They send the pack through the worst possible mail service. While the pack could have been sent through someone like FedEx!!!



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Trekkinn

Trekking is a great way to explore forests, mountains and other unpopulated areas. But you can’t start without some preparations and supplies. But where can you find the best trekking supplies? One company that offers them is Trekkinn. But what quality computers will they offer? Will their nutrition and hydration keep you going when you’re on a long hike? How comfortable will their sleeping bags be? Will their tents really shelter you from wind and rain? Will it take Trekkinn’s delivery service long to send you your sunglasses or ski poles? And how will Trekkinn’s customer service respond to any question,s complaints or problems from their customers? The best people to answer these questions are the customers that have shopped at Trekkinn before. Read their honest reviews to understand what Trekkinn is all about. Their ratings, opinions, comments and real experiences can help you to decide if Trekkinn is the right shop for some trekking preparation.

About Trekkinn
Trekkinn is a company that offers trekking supplies. They are a part of Tradeinn, the same company that also offers Goalinn, Diveinn, Smashinn, Snowinn, Motardinn, Traininn, Runninginn, Swiminn and many other sports shops. At Trekkinn, you will find everything you need for a trek or hike. There is, for example, some trekking clothing such as pants, sweaters, jackets, gloves, dresses, underwear, shirts, vests, ponchos, neck gaiters, skirts, tights, headwear, vests, polo shirts, fleeces, suits, socks, hoodies, arms warmers, legs warmers, and more. Of course, they also provide shoes and boots and hiking, mountain climbing, trail running, casual use, après-ski, alpine and more. During your adventure, you might need some hydration and nutrition to keep you going, Trekkinn has energy bars, energy drinks, articulations, recuperators, carbohydrates, amino acids, gels, proteins, hip belts, water bottles, soft flasks, backpacks, thermos, reservoirs and more. If the duration of your hike requires you to spend the night under the starts, you might want a tent to shelter you from cold, wind and rain. Trekkinn has 3 seasons tents, 4 seasons tents, camping tents and expedition tents. You can sleep sound with their sleeping bags, mattresses, bivibags, synthetics etc.  Other camping supplies include camping kitchens, camping coolers, camping stoves, camping maintenance etc. In the dark, you might find your way home with their headlamps, torches and other lighting solutions. Snow treks will need some ski outfits, ski poles and avalanche safety. And of course, you want to show the people back home what you have seen. You can record it with their cameras.


Services of Trekkinn
The trekking equipment from Trekkinn can be ordered online and delivered to your home via Trekkinn’s delivery service. They also have a customer service to help you when you need some assistance.

Complaints, Compliments and Tips for Trekkinn
We would like to hear more about your experience with this shop. What do you think of the quality of their camping gear? Hoe comfy and suitable is their clothing? And what kind of customer service and delivery service does this supplier of trekking gear provide? Please tell us everything via a customer review.