Trekkinn - Overall Rating based on 38 reviews
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Shoes found, right size, on time, great communication, perfect!
I found the shoes I wanted in the right size, they arrived on time, and the communication was great. Everything was spot on! I'd definitely recommend this site to others!
Hiking gear
I recently bought some hiking gear as a customer at Trekkinn and I was pretty happy with the whole experience. The website is really easy to use and it's simple to find what you're looking for. The only issue I had was when I clicked on a link for a certain product, it didn't take me straight there so I had to do a bit of searching. But, besides that, the stuff I got was top quality and exactly what I wanted. I liked that there's a wide range of outdoor gear on the site for all kinds of outdoor fans.
Awesome store, been buying for ages
The delivery can be a bit slow at times, but it's a great company to buy from. The prices are really good and the customer service is usually decent - they always make sure customers are happy. I've bought loads of things from them and I've recommended them to all my family and friends.
Ruffwear Dog Harness
I ordered a harness for a disabled dog to help her walk and unfortunately she deteriorated and had to be pts on 5th July. That day I informed the company and asked to cancel the order which has not as yet been shipped from europe.
The item was delivered next day. I returned it, part of the journey is via Royal Mail and this was completed quickly, the second part of the journey is via DHL. This is all done by using the company's label.
Checking my account, the return says that the DHL european part of the journey may take 3-4 weeks, but they managed to SEND it to me in under a week so how come it takes so long to get back to them? Answer - they hold onto your money till then.
I have complained to paypal about them and would never order from them again and would recommend that you avoid them as the hassle involved isn't worth it.
You never get an answer from customer service, they just send automated messages which don't answer your questions.Zamberlan Boots
Reported this company to UK Advertising Standards Authority due to false advertising on website about stock location, delivery options and timings. I always use PayPal so opened case with paypal. The minute paypal contacted them about the issues the boots miraculously arrived in just 2 days. Had been told on live chat boots would take uo to another two weeks, and on tracking they were stuck in Holland. Had ordered boots from genuine UK based retailer their boots arrived within 2 days.
Use Paypal or a credit card if using this company as it gives you more leverage on goods arriving. Hopefully UK regulators will force them ti be honest on their site so buyers know thd goods are not in the UK they are just using a forwarding address to be able to say they use Royal Mail so con potential buyers.Aku walking boots
I ordered the boots. Good price. Arrived no problem. My experience was very positive. I would use them again.
invisible shoes it seems
AVOID AVOID AVOID THIS COMPANY AT ALL COSTS!!!
-- DELIVERY 2 WEEKS LATE AND STILL NOT ARRIVED!
-- NO HELP FROM COMPANY BUT HAPPY TO TAKE MY MONEY FOR QUICKER DELIVERYWalking Shoes
Negative review, order took ages to arrive. When arrive size shown way smaller than actual. Cost of sending back was twice the price of delivery cost? Sent back over two weeks ago and can see package still in UK depot waiting for shipment to Spain?
No refund yet received even though they have the shoes using their returns process. They are blaming Brexit for the returns process!!!! do not buy from this supplier if you want good customer support.Walking Shoes
The shoes started to leak after 12 months of light use albeit sold as Gortec
Return process a protracted and painful process. Still havent got a refund after 3 months and limited contact by supplier
I will have to take them them to Small Claims Court
Dont use this CompanyTrousers
Devolvi unos pantalones por su sistema Cycleon, fueron entregados a ellos por Royal Mail hace 2 meses, aun estoy esperando la devolución o algún comentario por parte de ellos
outdoor clothing
Ordering was OK but since then a nightmare !
I have Been waiting for almost 3 months for delivery and when the product arrived it was damaged. Since then retund/refund process is a real nightmare ! never had such a bad experience on online purchasing. Their customer service al the time ask me to fill more and more files and they do nothing instead of investigate by themself with the couriers. I was the last time that i will ever purchase a product therePetzl climbing hardware
I will NOT buy from trekkinn again and you shouldn’t either. Their prices seemed good, but one of the items didn’t arrive with the order and trekkinn’s customer service was basically non-existent (needed to provide my passport number for the case to even be reviewed - so, nonstarter). Luckily, the missing item was of relatively low value so I just took it as a lesson in “if it seems too good to be true...” Overall, significantly worse experience than other large online retailers. If you do take a chance on them, don’t spend more than you’d be willing to lose.
Gloves and a helmet
The website won’t even let me put 1 star, which would still be too much. Avoid these scammers at all costs. They are Spanish based but the website won’t allude to that, you think you are ordering from a uk company, shipping gets lost and returns are nigh on impossible.
Walking boots
Ordered in March boots still not received in June! Customer service has been awful. They are quick to take your money but aren't so quick to resolve issues.
Where is my purchase, I have waited past the expected delivery date.. Order No 17711456
Walking boots
Appalling customer service and communication. AVOID
Boots
These people are crooks. Been waiting for 6 months for retund after returning wrong size boots them to a fraudulent address provided by Trekkinn. They say that they will fix the issue and all I get are lies after lies. David Martin is the owner of Trekkinn and I have filed FRAUD charges against him and Trekkinn with the United States Department of Commerce. Don't trust these people...they will steal your money.
Jetboil Micromo
I think my message to Trekkin sums up my issue:
On Wed, 18 Dec 2019 at 10:59, [name withheld for this review] wrote:
You have got to be kidding me!
This order still hasn't shipped!
Four days ago you gave me your "most sincere apologies for the delay issues" and "confirm that your order 15427955 is being shipped in the next few hours".
Today you are giving me the same empty platitudes.
Your word means nothing. I am disgusted with you.
I will be submitting a formal complaint. You have taken my money in exchange for a product that would be delivered in time for me to use on my upcoming trip. I did my bit. I ordered and paid. You have not help up your end of the agreement. I now will not have a key item for my camping trip. I can barely express how angry I am about this.
I will also be uploading your broken promises to the review part of your website, Google reviews, Amazon and any other platform I can find. People deserve to know that you do not fulfil your sales agreements (delivery time is an important part of a sales agreement).
Sincerely,
[name withheld for posting this review]Excellent range of products
No complaints against Tent III North Face range.
This is a great products of EU45 1/2 shiny Black in size and color.
Rates are little concern. I personally realized that some more adjustment possible. Many of my friends always been a good lovers of your products.
See if possible in this part.dont buy from this company been waiting ages for a refund and i know they have received the boots back as stated from others they are liars this company should be shut down and reported
Review with most votes
Excellent range of products
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