Vivaia Reviews

Titli Pointed-Toe Bow Heels

I recently bought my first pair of Vivaia shoes (Pointed-Toe Bow Heels). It was also the first ever pair of shoes I bought online. I have always avoided buying shoes online, but this time I wanted to give it a try because I like the idea of buying from a sustainable brand, and I also love love the Vivaia's design. The quality of the shoes is incredible and overall they are very comfortable. I tend to have pain at my heels, but the sole is slightly padded, which gives my feet extra comfort. I also had an excellent experience with the customer service: I contacted them since the shoes felt a bit too tight; they replied to me within 24 hours and offered me different options of refund and exchange. I decided to go for the exchange (one size up, whole process free of charge) because I really liked the shoes, and thankfully the shoes now fit perfectly! I will definitely buy from Vivaia again soon.

Vivaia shoes

I ordered a pair of Vivaia shoes because I had tried another popular, and more expensive brand, but found them to be too narrow for my feet so when ordered the Vivaia I found that they were more true to size, which was really nice. Normally I am a 6.5 US but because I have wider feet I often order 7 US in closed-toe shoes for added room. I had ordered the 7 US in Vivaia and realized they were actually too big so had to contact customer service to order the 6.5 US. They fit perfectly. Customer service was more than helpful in making this replacement and the shoes are not only comfy and true to size, but also super cute!! The first day I wore them I got complimented. I was hesitant at first for trying these over the more popular and well-known brand, but so glad I did! I highly recommend these!

Loafers Evelyn and Marg Flats

I have some troble finding shoes because my feet are "out of fashion", a little plump you may say, especially the upper part, so maybe I shouldn't buy by web, cut couldn't resist doing it. With the loafers it's great because If I don't close the strings all the way, as I usually do, they feel very comfortable, with the flats I have some trouble, maybe with a litte work of stretching we can become good friends, but, as I said, it's my fault. I'm telling this so others with similar problems can have a review.
Regarding customer service, I needed an invoice for customs, asked for it and they answered in less than 24 horus, problems solved.
In all I'm satisfied, my only complaint is the shipping is a little slow. I would buy here again, in fact, I'm already searching...

Shoes Flats Aria

I have ordered 5 times, since I absolutely love their shoes which I believe are THE MOST comfortable (and modern at the same time) shoes I have ever worn.
The service as a whole was absolutely perfect!!!
Immediate confirmation when placing the order, quick delivery (I live abroad) without an extra surcharge. And above all...when I ordered (for the first time) a size which finally was not the right one for me...I contacted them in order to send back the pair of shoes and getting them replaced with the right size, the answer was ..."We will send you another pair ,but no need to send back the first pair...keep them and give them as a present to someone else" !!!!!

Aria 5

It took 2 weeks to arrive to London, quick enough. But then the “true to size” were not true to size so I had to change my size 7 to size 8 (never wore a size 8…). Customer service were supper quick to send labels and 2 weeks later I got new size. Unfortunately size 7 was too small and size 8 was enormous. I politely asked for a refund(and labels for return) . This is where it goes to scam.

They tried to convince me to keep the shoes if I write a good review - they would refund me some money.

Then they will give me £25 back (order was around £140) to keep the shoes.

When I declined both options they said “wait 24 hours” and stopped replying to any of my messages.

So if you wish to return the goods you bought from them - you can’t. Proper scam!

Thanks vivaia,

Vivaia shoes

As always it is a pleasure to buy in Vivaia.
At the moment I have only bought shoes and I am very satisfied with the experience. The shoes are very comfortable and even my mother is very happy with the pair of shoes I gave her. Vivaia also helps you with any doubt or unforeseen event that may arise which gives you a lot of peace of mind when buying.
I am waiting for my third order because the shoes are very comfortable and of very good quality. You can also wear them on more informal occasions as the most formal.
I would recommend them 100%

Flat shoes

This is my second purchase from this website. At first, I was worried that I would not receive an order or the quality of the product was poor because I saw other reviews. But in the end, I found that my worries were unnecessary. I received my package within 10 days. To my surprise, the quality of these shoes is so high. I have worn them for a month, and I still like these shoes. Therefore, I placed my second order yesterday. I hope their quality is as good as the first order. Good luck to me~

Regina black 41

Amazing!! I absolutely love my Regina boots in black! They are easily some of the most comfortable heeled shoes I’ve ever had!

The fact that Vivaia shipped me the alternative shoe without a return when I emailed about the pointed boot being too small is phenomenal! I’ve been telling everyone who comments on my cute boots about the comfort and customer service! Well worth taking the risk on internet-only shoes!

I will order more in the future.

Flat Shoes

I bought a pair of size 39 flat shoes for broad feet. The shoes arrived but the shoes is too big for me. I feedback to the supplier and they offered to send me a new pair if I could tell them the correct size. I am sure my size is 39 but maybe it is because of the cutting (broad feet), the shoes was loose. So I decided to try size 38. The shoes arrived and it fit me well. The supplier is so kind and requested me to donate the size 39 shoes to someone in need.

Regina

It's true to size!! The shoes is really comfortable and warm in feet. Will buy more in the future ????

ankle boots

They looked so cute in the ad I had to order them. Yes, they took a little while to get here but when they did I loved the way they looked. Very high quality construction. Unfortunately they were too small. I sent an email to the company and received an answer in one day! They sent a return label and said as soon as they get my small ones they will send larger. We'll see how long it takes. But I can't wait!!

Melisa, Regina & Vera

I have browsed thru so many websites looking for boots and shoes that I like and could never find the one I am satisfied with until I saw VIVAIA. I 1st purchased Melisa, and when I love it, I got Regina and recently I purchased Vera. Love all of them. I am also happy and satisfied with the website purchasing and delivery.

Shoes

I am super happy with my purchase, your products are beautiful eco-friendly, and comfortable as well. Arrived on time, and was packed beautifully and carefully. I love it so much and will be purchasing again, thank you.

SHOES BELLA

I wasn't sure if it will be a good purchase but gave it a go and am honestly surprised how good those shoes are. Bella style are very comfy and well cushioned, they are well made and look stunning! Customer service was very helpful after I had an issue with another pair. They sorted the problem swiftly.

Beautiful Margot nada Luna shoes

I've worn my Vivaia shoes for four days and they are the most comfortable shoes in the world! In addition, they arrived very quickly considering the pandemic. And the best part is that the customer service is excellent. One of the shoes I ordered was to small (my fault), so I asked to return them and Vivaia sent me new shoes in my correct size at no extra cost and in no time!!

A pair of shoes from VIVAIA

Οne of the best shoes I have ever worn. Only two remarks :
1. I would like the shoes to have a higher sole
2. I would like the shoes to be shipped faster.
Thank you for the comfort your shoes offer me!!!

Flat shoes

I ordered 2 pairs. I love the style the color. They look gorgeous and stylish. But I had to return one of them as I ordered wrong size. Still waiting for my refund. Definitely will purchase another pair.

shoes

I liked my new flat shoes, they look very gorgeous and stylish. I wear them with shorts and jeans and look amazing. I have already bought autumn boots which are also very comfy. I will definitely buy again and refer my mother, because she has wide feet, I thing the vivaia shoes will fit her.