Vivaia Reviews

Pointed toe shoes, returned for uncomfortable fit

This company definitely deserves a full 5-star rating because their customer service is absolutely top-notch. I had to return my shoes because the pointed toes were way too long and uncomfortable, but the whole process was incredibly easy and didn't cost me a penny. The shoes themselves were really stylish and clearly well-made, so it's a shame they just didn't fit properly. The team was super friendly, helpful, and genuinely caring every step of the return journey. Big thanks to all of them!

Sandals purchase

The buying process at this company was so smooth and easy. I really liked the website, it was easy to use and the product descriptions were clear. But I do wish they had more info on sizing, especially for the European sizes. The shoes I got were a bit bigger than I expected, which was a bit disappointing. But the sandals were really good quality and exactly what I was looking for. The only little issue was that my package got stuck in China for a bit, so there was a delay in getting my order. Overall, I had a good time shopping with this company.

Super comfy shoes

I am absolutely loving my new shoes! They are super comfy and really stylish. The customer service team were amazing when I needed to swap them for a different size. I'm now a big fan of this brand and will definitely be recommending it to all my friends.

Comfortable and stylish shoes

I absolutely love these shoes! The loafers I purchased are incredibly comfy, like walking on a cloud. They've become my go-to shoes for work because they're so reliable and comfortable. I recently got a pair of their sandals as well, and they are just as fantastic. Every time I wear my new shoes, people always ask me where they're from because they go so well with any outfit. I can definitely see myself buying more in the future!

Size 11 shoes

I'm really pleased with these shoes! The material is great, it's super comfy and versatile. I have kind of wide feet, so it's usually hard to find shoes that fit nicely, but these ones in size 11 are spot on. Can't wait to check out more styles and order some more soon.

Aria 5

It took 2 weeks to arrive to London, quick enough. But then the “true to size” were not true to size so I had to change my size 7 to size 8 (never wore a size 8…). Customer service were supper quick to send labels and 2 weeks later I got new size. Unfortunately size 7 was too small and size 8 was enormous. I politely asked for a refund(and labels for return) . This is where it goes to scam.

They tried to convince me to keep the shoes if I write a good review - they would refund me some money.

Then they will give me £25 back (order was around £140) to keep the shoes.

When I declined both options they said “wait 24 hours” and stopped replying to any of my messages.

So if you wish to return the goods you bought from them - you can’t. Proper scam!

Thanks vivaia,

Regina

It's true to size!! The shoes is really comfortable and warm in feet. Will buy more in the future ????

ankle boots

They looked so cute in the ad I had to order them. Yes, they took a little while to get here but when they did I loved the way they looked. Very high quality construction. Unfortunately they were too small. I sent an email to the company and received an answer in one day! They sent a return label and said as soon as they get my small ones they will send larger. We'll see how long it takes. But I can't wait!!

Melisa, Regina & Vera

I have browsed thru so many websites looking for boots and shoes that I like and could never find the one I am satisfied with until I saw VIVAIA. I 1st purchased Melisa, and when I love it, I got Regina and recently I purchased Vera. Love all of them. I am also happy and satisfied with the website purchasing and delivery.

Shoes

I am super happy with my purchase, your products are beautiful eco-friendly, and comfortable as well. Arrived on time, and was packed beautifully and carefully. I love it so much and will be purchasing again, thank you.

SHOES BELLA

I wasn't sure if it will be a good purchase but gave it a go and am honestly surprised how good those shoes are. Bella style are very comfy and well cushioned, they are well made and look stunning! Customer service was very helpful after I had an issue with another pair. They sorted the problem swiftly.

Beautiful Margot nada Luna shoes

I've worn my Vivaia shoes for four days and they are the most comfortable shoes in the world! In addition, they arrived very quickly considering the pandemic. And the best part is that the customer service is excellent. One of the shoes I ordered was to small (my fault), so I asked to return them and Vivaia sent me new shoes in my correct size at no extra cost and in no time!!

A pair of shoes from VIVAIA

Οne of the best shoes I have ever worn. Only two remarks :
1. I would like the shoes to have a higher sole
2. I would like the shoes to be shipped faster.
Thank you for the comfort your shoes offer me!!!

Flat shoes

I ordered 2 pairs. I love the style the color. They look gorgeous and stylish. But I had to return one of them as I ordered wrong size. Still waiting for my refund. Definitely will purchase another pair.

Regina black 41

Amazing!! I absolutely love my Regina boots in black! They are easily some of the most comfortable heeled shoes I’ve ever had!

The fact that Vivaia shipped me the alternative shoe without a return when I emailed about the pointed boot being too small is phenomenal! I’ve been telling everyone who comments on my cute boots about the comfort and customer service! Well worth taking the risk on internet-only shoes!

I will order more in the future.

Flat Shoes

I bought a pair of size 39 flat shoes for broad feet. The shoes arrived but the shoes is too big for me. I feedback to the supplier and they offered to send me a new pair if I could tell them the correct size. I am sure my size is 39 but maybe it is because of the cutting (broad feet), the shoes was loose. So I decided to try size 38. The shoes arrived and it fit me well. The supplier is so kind and requested me to donate the size 39 shoes to someone in need.

shoes

I liked my new flat shoes, they look very gorgeous and stylish. I wear them with shorts and jeans and look amazing. I have already bought autumn boots which are also very comfy. I will definitely buy again and refer my mother, because she has wide feet, I thing the vivaia shoes will fit her.

Flat shoes

This is my second purchase from this website. At first, I was worried that I would not receive an order or the quality of the product was poor because I saw other reviews. But in the end, I found that my worries were unnecessary. I received my package within 10 days. To my surprise, the quality of these shoes is so high. I have worn them for a month, and I still like these shoes. Therefore, I placed my second order yesterday. I hope their quality is as good as the first order. Good luck to me~

I am an online shopping fanatic, VIVAIA is currently the best website I have used.
They have many series of shoes, and you can definitely find the one you like.
I am now a loyal fan of this brand. Sometimes, packages are delayed due to the epidemic, but their products are indeed worth to wait.
If you want to buy new shoes, you might as well try to buy them from here, I believe you will not be disappointed.