Vivant6 reviews
This score is based on 6 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Beep and brush-off
Woke up to a steady beep this morning — the CO detector chuntering every 45 seconds. We bought the Vivint setup about five years ago, paid outright, and went to silence it. Replaced the battery, still the same. When I rang support they told me to check the expiry date — June 11, 2023 — and said it was out of warranty, so buy a new one. Asked for a supervisor, was stonewalled, offered a small £15 discount. Bit insulting. The garage door opener has never worked properly either, and the glass-break sensor keeps flagging low battery even after several batteries. Honestly, I'd have expected better build quality and a human who'll talk to you. If you're thinking of buying, maybe look elsewhere or at least get warranty terms in writing. I was annoyed, but that £15 won't fix a dodgy unit.
Rushed install, dodgy extras
be present, check the number, ask for the correction in front of you. If you’re fussy about hidden extras this is not the smoothest experience.
The little win that felt huge
after a couple of awkward phone calls, a misplaced promise and a bit of waiting, someone finally said they’d sort a credit and send the battery. The moment the refund actually popped into my account a few days later and the new battery snapped in perfectly, I let out a proper sigh of relief. Weirdly grateful, a bit amused that such a tiny thing could make my week. The staff weren’t brilliant at first — patchy English, fobbing me off — but persistence paid off. I use the device daily and that little confirmation that everything was back to normal made me happy, really. No fanfare, just back to ordinary life with one less worry. Felt like a small victory, and honestly that’s what mattered.
The awkward camera saga
calls dropped or got passed around and nobody really owned it. That said, a surprise — one technician actually dug in and fixed a recurring app glitch that nobody else had spotted, which felt like a little win. So it's a mixed bag: annoying reliability problems but a couple of staff actually tried hard and that helped. I'd tell a mate to be cautious, ask loads of questions, and maybe try at a branch or insist on the right engineer. Not a total write-off, just expect hassle.
Persistent doorstep calls
“I’m the highest level you can talk to.” That’s odd and not reassuring.
So, factually: persistent door-knocking, unsolicited use of a number I didn’t supply, and confusing customer handling afterwards. If you value your privacy, be cautious around this firm. My small piece of advice: keep a clear visible notice, note the time and name, and insist on a manager or a written confirmation if they promise to remove your details. It would have been better if the company simply respected the notice and had proper escalation, but at least someone did promise to delete me from their list.Late-night install, long-term headache
messy work, wires slung over my stuff and boxes shoved in a wardrobe. Proper fire-risk, I thought, and I still worry about that. The cameras never behaved in low light; they’ll happily show a bright daytime-looking image at 11pm, which is bizarre and useless for night monitoring. Support always blames lighting or user error and tells me to reboot monthly — rebooting shouldn’t be routine, should it? I’m not tech-illiterate. Service visits cost me and the same fault keeps recurring. Oddly, there was one small surprise: on a couple of evenings the footage looked oddly crisp and cinematic, like an HDR photo, which I found strangely pleasing even though it didn’t help security. Overall, I’d say don’t rush into this kind of install, check who’s turning up at night and insist on a proper, tidy job — and take notes on every service call.
About Vivant
Vivant is a Dutch retail chain specialising in books, stationery, magazines, greeting cards and related gift items. The company operates physical shops and focuses on everyday reading, writing and office essentials for consumers, students and small businesses. Vivant stores commonly offer services such as prepaid mobile top-ups and the sale of lottery and gift cards, alongside periodicals and paper goods. The brand has been used for high-street convenience book and stationery outlets in the Netherlands.
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Online shopping | Fashion Reviews & Experiences
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Last update: April 2026
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Review with most votes
Persistent doorstep calls
“I’m the highest level you can talk to.” That’s odd and not reassuring. So, factually: persistent door-knocking, unsolicited use of a number I didn’t supply, and confusing custo... Read onBy: Richardson