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Plants online
Terrible. Do not order, the plants are delivered in cardboard boxes and have clearly been kept there for too long. So far on;y two of eight i paid for have survived
Nothing
I have been trying for months to actually purchase plants from the Garne section of the Waitrose website. Unfortunately I can never add anything to my basket. I have tried accessing the site at different times of the day and using different browsers.....
Fire Pit
When the Fire Pit arrived, it was disappointing, the online photograph was much better than the actual Fire Pit. The problems really began when I tried to return the Fire Pit. Waitrose Garden have a returns policy which requires the customer to sort this out themselves or they arrange it at a huge cost to the customer. The initial delivery was £5.95, return cost £25!
Added to this customer service has been unhelpful and lacking any kind of courtesy. The final straw was when I received an email which had incorrect parcel collection information. If you intend to buy anything from Waitrose Garden check that you are happy with this returns policy before you buy!plants
Horrible, horrible, horrible. Avoid at all cost! I spent several hundred pounds on an order with express delivery. At the moment only a 1/4 of the order has arrived, which was 3 weeks ago. Customer service (if you get a hold on them) straight-up lie about deliveries. I've been in contact 4 times with customer service, every time I have to list up all the items missing because nothing is registered from the previous call. I might as well throw 300 pounds out the window next time.
delphiniums and artichokes
some were damaged and rotting......the response to my complain was unhelpful. I will not use them ever again
Plant
Appalling customer service with delivery promised in 4-5 days actually taking 7-10 days with no updates providing or serious tracking. The products never match website description and illustrations. A total rip off - avoid Waitrose gardens like the plague.
plant stakes
Find it rather underhand when I buy something with a 3/5 working day delivery on the 2nd of July to find it isn’t despatched until the 11th. Very poor service No method to email them.
Honeysuckle (Lonicera - heckrotti Gold Flame- 2 litre pot.
This was a birthday present for my daughter. I ordered and paid on 7 June and the plant was delivered on 14 June - missing her birthday by 2 days. What is not made clear on the website , is that the plant is dispatched 3-5 days yes but then delivered by another company which delays arrival by several days. I chose Waitrose over other nurseries as I trusted the good name but feel that they are not being honest about the way Waitrose garden is run. I cannot comment on the plant as my daughter lives 300 miles away. I wont use this website again.
They are cheats do not buy from waitrose
They are absolute rip off and cheats. do not buy any plants from them. They work with Crocus nursery and are very dishonest.
I wish to use my john lewis ,waitrose gift,vouchers. to purchase garden items how ,do I do this. Why does waitrose garden not attract staff discount.
Waitrose garden
Don't buy anything. Absolute rip off. The images mislead you and you end up with plants that are 1 cm tall for £5. Terrible customer service that just copy and paste a reply and make you feel completely ripped off.
Dead looking plants
I spent £38 on 3 plants 2 of them look dead I would not sell them to any body until they had a bit of life in them I hope they will revive after I’ve potted them up in plant pots . Very disappointing.
At first I thought you d only sent two plants because one of them was so small .if I’d have come across them at the local garden centre I would have expected them to be in the reduced section .Not happen probably won’t use again . Delivery was ok as was the packing .
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I bought over £200 worth plants they leave Waitrose garden then left in box’s for 3 days my plants have all had to be through out. Because the soil full little flys which diseases the soil disgraceful sending plants like this. The plants have allso ruined the plants I allready owned .Waitrose don’t care .won’t be buying again from Waitrose garden again. Don’t buy from them they won’t refund you , that money could of gone on my grandchildren wish I’d of read reviews befor I bought them