White Stores is the UK’s biggest gardenfurniture store, offering a wide range of products at affordable prices. Expertly selected pieces are chosen from the world of garden furniture so that you can access the best of the best and get it delivered straight to you. A knowledgeable sales team has many years of experience and is on hand to answer any questions you might have about your latest purchase.
About White Stores
Founded in 2005, White Stores stock all garden furniture from Rattan sofas to artificial Christmas trees. Their showrooms can be visited to view the array of display items, to allow inspection before purchase, or just for some inspiration. White Stores pride themselves on stocking a huge range of the popular Rattan furniture that is stylish and practical. All products are available to buy online at all times and often comes ready to use without assembly. The sales team can pick out items that are perfect for the space that you have, whether it be a balcony, conservatory or large garden. A wealth of experience included in their buying guides can help you to know what to look for when choosing garden furniture. Their informative blog can leave you better informed about the differences between a £400 piece on eBay compared to a £4000 piece from a big-name department store, and help you find a comfortable medium.
Check out White Stores’ handy tips on how to repair Rattan furniture in under five minutes in this video!
Services offered by White Stores
Specialising in garden furniture, White Stores have a large collection of different pieces to suit everyone. Furniture sets are separated into materials e.g. Rattan, text line, teak, hardwood, metal, castaluminium, fabric, aluminium, and rope. These categories cover products from loungers to corner sofas and 8 seat dining sets. Other categories of garden furniture include contemporary, modern, luxury, funky, unusual, retro, designer, vintage, stylish, high-end, quality, weather-proof, and all-weather. Useful large items are available to buy such as gas fire pit table sets, garden benches, swing hammocks, gazebos, garden parasols, furniture cushions, scatter cushions, furniture covers and cushion storage boxes. There is a broad range of BBQ’s online from different brands, fuel types and sizes, as well as products such as outdoor pizzaovens. A collection of outdoor living items is also advertised, featuring topiary, lanterns and mirrors.
All orders over £50 are delivered free of charge. Alternatively, a handy click and collect service is available so that items can be collected at your convenience. White Stores offer finance for all orders above £500, with interest-free credit. A simple returns policy gives 28 days to arrange a hassle-free return.
Customer Reviews: Help out other customers by sharing your experience White Stores.
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We visited the Windlesham store after looking online and were greeted politely upon arrival with the offer of tea or coffee after a long drive, which was a nice offer and gladly accepted.
The display was huge and gave us plenty to consider which was exactly why we made the effort to drive almost 2 hours. After some advice and lots of questions on our part we purchased several items all of which were delivered 2 weeks later by two exceptional professional delivery men; Ed and Shaun. It is well worth paying for the ‘White Glove’ delivery service, they spent about 4 hours unpacking, assembling and positioning all our furniture in the garden which meant it was completely hassle free for us and we didn’t need to worry about the heavy lifting or tonnes of packaging.
Well done from start to finish, we have already recommended you to our neighbours and I think they are planning a visit in the spring!
Fantastic service from Chris at White Stores in Windlesham. I phoned a few times before we went to the store and Chris was informative and professional and returned my calls promptly. In store he was friendly and knowledgeable and we very happily purchased the set. Chris is an asset to White Stores and they are very lucky to have him in their team. Donna Mackinnon.
Rang windlesham centre as out of stock on line and customer service received from Chris was more than I expected he went out of his way to find out if he could get them delivered to me and sorted it all out. He is an asset to white stores and so grateful to be able to speak with someone so helpful. Thank you Chris and white stores.
Outdoor Reindeer and 2 Standing Lit Santas with Lanterns
Reindeer arrived and installation instructions stated must be plugged into an inside socket. Description on website did not state this. We phoned and were told you can plus into an external socket if it has a cover which ours does so we kept this item but the description is inaccurate on the site. The lantern on the Santa was smashed and they have no more in stock. I asked them to send a prepaid label to return the damaged goods and I have been chasing them for a week to no avail. All I have received is a returns form. Awful customer service and I'm sitting here with 2 large boxes with still no resolution. Avoid them if you want top level customer care.
Ordered this set in good faith for delivery in the summer never receiced it until middle of september. Had a pad that we had damaged and ordered and paid for a replacement only to receive the wrong size pad. This firm is not very customer friendly for older people they want photos of everything before they will help you even if the fault is at there end. Not impressed at all especially as the furniture is really expensive.
Disappointed in product and service. Their website was not very intuitive, and eventually, to get a complete set of parasol and base, I ended up buying two of each. One never worked very well and needs a bungee cord to keep it from unfolding, and the other one blew over once (despite the accompanying 60 KG base) , and not only split a metal support, but ripped the fabric. Whitestores were not interested in the feedback, simply pointing out that it was out of warranty. Not far short of 400 pounds for some poor merchandise.
Go to Homebase, friendlier, cheaper and this company won't price match. I visited the new Windlesham store this week and I was left VERY unimpressed. Firstly their website states it's in the old Wylevale garden centre. It's not. It's in a warehouse at the back of the carpark. When I mentioned this to the member of staff when I finally located it, I was told there were 4 clear signs and he implied I was blind. Yup a great sales technique for someone wanting to spend over a £1000 on garden furniture. However it took a good 20 mins of me wandering around to get any attention what so ever. It would appear a mother with a toddler in tow doesn't classify as a valid customer worth your salesman's time. I was peeved but liked the furniture, so went back with the well behaved toddler and my husband today. Again I was COMPLETELY ignored and the second my husband came off his conference call he was smothered in attention. We really liked a set but realised it was over £100 cheaper at Homebase and when we asked if they'd price match they said yes but not Homebase, turned on their heel and stomped off. If customer service is not high on your agenda fill your boots, but I'd hate to deal with these guys if anything went wrong.
There are currently 11 customer review posted about White Stores. On average, they received a star-grading of 7.2/10, with 64% of the reviewers indicating that they would buy from the brand again.
What services or products do White Stores offer?
White Stores is mainly active in the Online Shop category, more specifically with Homeware, Sport & Outdoor, Children & Baby.
I have read all the reviews. What now?
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