White Stores

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White Stores

64% Would buy here again

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Spotlight: What are our customers saying?

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Ronny Johal
Appaling customer service. I went to the store and was sold the furniture as 'being manufactured in Europe. After a delay of about 5 months , i enquire about the status and wa stold that the furnit...Read on
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Phil jawkins
THINK TWICE IF YOU WANT YOUR ORDER TO ARRIVE ON TIME THEN GO SOME WHERE ELSE ABSOLUTE SHOCKING CUSTOMER SERVICESC GOODS NEVER TURN UP ON TIME FORKED OUT £2500 ON A PATIO SET WAITING FOR FULL RE...Read on
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Sue Hutchinson
We bought the Thalia 3 seater sofa set… We bought the Thalia 3 seater sofa set online, apprehensive not being able to see it. It arrived after just a few days, the delivery driver arrived at 9am 1...Read on
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Diane Moncur
Reindeer arrived and installation instructions stated must be plugged into an inside socket. Description on website did not state this. We phoned and were told you can plus into an external socket ...Read on
J
Jean Greening
Delivery good ,but the box was very damaged , I wouldn’t be able to store the tree in it after Xmas Read on

All reviews (14)

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    corner sofa set withtable

    Appaling customer service. I went to the store and was sold the furniture as 'being manufactured in Europe. After a delay of about 5 months , i enquire about the status and wa stold that the furniture is apparently delayed because it is manufactured in China and is stuck on the way in the Suez Canal. After about 10 calls and all possible lies, I received the furniture a few weeks back only with teh fixings missing and the table missing, I call them at least twice everyday and come across every possible lie including the manager who is constantly off and there is no one, an escalation team which only exists in Wonderland. I have still to receive my fixing and my table . The delays are only a minor part of the problem. The real problem is with the untrained and incapable team customer service team and probably the management. I would advise no one to ever buy from this company. Hopefully they read this review and respond to me.


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    Order no 1800239

    THINK TWICE
    IF YOU WANT YOUR ORDER TO ARRIVE ON TIME THEN GO SOME WHERE ELSE ABSOLUTE SHOCKING CUSTOMER SERVICESC GOODS NEVER TURN UP ON TIME FORKED OUT £2500 ON A PATIO SET WAITING FOR FULL REFUND ABSOLUTE JOKE OF A COMPANY IM A PENSIONER SO I HOPE TO HEAR FROM YOU SOON


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    Thalia 3 seater sofa set

    We bought the Thalia 3 seater sofa set…
    We bought the Thalia 3 seater sofa set online, apprehensive not being able to see it. It arrived after just a few days, the delivery driver arrived at 9am 12th March 2021 (he came from St Helens) was so helpful. The goods was so well packed, and we weren't disappointed. This is the best quality garden furniture we have ever bought, well made well designed well packaged and great delivery. Thankyou to all at Whitestores and your courier who l hope you can relay our thanks too. We will enjoy the summer when it arrives on our new furniture


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    Outdoor Reindeer and 2 Standing Lit Santas with Lanterns

    Reindeer arrived and installation instructions stated must be plugged into an inside socket. Description on website did not state this. We phoned and were told you can plus into an external socket if it has a cover which ours does so we kept this item but the description is inaccurate on the site.
    The lantern on the Santa was smashed and they have no more in stock. I asked them to send a prepaid label to return the damaged goods and I have been chasing them for a week to no avail. All I have received is a returns form. Awful customer service and I'm sitting here with 2 large boxes with still no resolution.
    Avoid them if you want top level customer care.


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    7ft Calgary Xmas tree

    Delivery good ,but the box was very damaged , I wouldn’t be able to store the tree in it after Xmas


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    Chealsea 1c set

    Ordered this set in good faith for delivery in the summer never receiced it until middle of september. Had a pad that we had damaged and ordered and paid for a replacement only to receive the wrong size pad. This firm is not very customer friendly for older people they want photos of everything before they will help you even if the fault is at there end. Not impressed at all especially as the furniture is really expensive.


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    outdoor furniture - parasols

    Disappointed in product and service. Their website was not very intuitive, and eventually, to get a complete set of parasol and base, I ended up buying two of each. One never worked very well and needs a bungee cord to keep it from unfolding, and the other one blew over once (despite the accompanying 60 KG base) , and not only split a metal support, but ripped the fabric. Whitestores were not interested in the feedback, simply pointing out that it was out of warranty. Not far short of 400 pounds for some poor merchandise.


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    Nova six seater table and chairs

    Good service the men who delivered And put it all together was very very good
    Their names are shaheer and Shaun .they was very good and very polite


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    Hampton Delux corner sofa

    Paul and Mark turned up on time with a very friendly smile and positive attitude. They unpacked the sofa and everything is fantastic. I will be recommending your company to my friends.


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    Heritage/skylark/set

    Mark delivered our furniture today he called and advise us what time he would be with us and he was very prompt.
    We were very pleased with the delivery.
    Janice & Alan Cave


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    Lots of furniture

    We visited the Windlesham store after looking online and were greeted politely upon arrival with the offer of tea or coffee after a long drive, which was a nice offer and gladly accepted.

    The display was huge and gave us plenty to consider which was exactly why we made the effort to drive almost 2 hours. After some advice and lots of questions on our part we purchased several items all of which were delivered 2 weeks later by two exceptional professional delivery men; Ed and Shaun. It is well worth paying for the ‘White Glove’ delivery service, they spent about 4 hours unpacking, assembling and positioning all our furniture in the garden which meant it was completely hassle free for us and we didn’t need to worry about the heavy lifting or tonnes of packaging.

    Well done from start to finish, we have already recommended you to our neighbours and I think they are planning a visit in the spring!

    I purchased a Nova firepit corner Rattan suite a couple of months ago. The part that attracted me to the furniture was the fire in the centre. I tried to light the fire for the first time and it wasn't working. I was told told to check the batteries so to be on the safe side I bought new ones but there was still problems with the fire. I contacted Whitestores and they sent me a replacement ignition switch. I was very disappointed that considering the amount of money we spent on the furniture we had to change the ignition swich before we could use it. I had to contact Whitestores again because after I used the fire last weekend tidy for the first time yet again the fire would not light so I have sent and Email regarding this and still not received a reply. After placing the order for the rattan corner suite I also placed an order for a cushion storage box. Yet again the storage box came back with slight damage. Im still waiting for then part to be delivered. I would not recommend this company to anyone I have had nothing but trouble with my furniture which I payed nearly £2,000 for.


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    Reindeer outdoor xmas lights

    Rang windlesham centre as out of stock on line and customer service received from Chris was more than I expected he went out of his way to find out if he could get them delivered to me and sorted it all out. He is an asset to white stores and so grateful to be able to speak with someone so helpful. Thank you Chris and white stores.


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    Oyster garden furniture

    Fantastic service from Chris at White Stores in Windlesham. I phoned a few times before we went to the store and Chris was informative and professional and returned my calls promptly. In store he was friendly and knowledgeable and we very happily purchased the set. Chris is an asset to White Stores and they are very lucky to have him in their team. Donna Mackinnon.

    We had Ed and Shaun come today to look at our nova furniture .They sorted out the issues we had ,Very pleased with the service we have received today a big thank you


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    Go to Homebase

    Go to Homebase, friendlier, cheaper and this company won't price match.
    I visited the new Windlesham store this week and I was left VERY unimpressed.
    Firstly their website states it's in the old Wylevale garden centre. It's not. It's in a warehouse at the back of the carpark. When I mentioned this to the member of staff when I finally located it, I was told there were 4 clear signs and he implied I was blind. Yup a great sales technique for someone wanting to spend over a £1000 on garden furniture. However it took a good 20 mins of me wandering around to get any attention what so ever. It would appear a mother with a toddler in tow doesn't classify as a valid customer worth your salesman's time.
    I was peeved but liked the furniture, so went back with the well behaved toddler and my husband today. Again I was COMPLETELY ignored and the second my husband came off his conference call he was smothered in attention.
    We really liked a set but realised it was over £100 cheaper at Homebase and when we asked if they'd price match they said yes but not Homebase, turned on their heel and stomped off.
    If customer service is not high on your agenda fill your boots, but I'd hate to deal with these guys if anything went wrong.

    Reader, I can not disagree with this review enough. I work in the Windlesham store and it looks absolutely lovely, the company has spent a fortune on our store and I think it's got to be the best display of garden furniture in Surrey, maybe even the entire country. When this lady came into our store she was rather rude and abrupt however as we're a happy, smiley bunch we didn't take any offence. When she returned with her husband we followed the same procedure we would with any other customer, have a look around and we're here to help or answer questions if you have them, otherwise enjoy your browse. The lady's husband was on the phone as he walked through the door and continue his phone call for a good 20 mins so neither myself or my colleagues felt it was appropriate to approach the couple until the gentleman was off this phone call. When we noticed the customer had finished the call, and by this time they had been in the store for over 20 mins we then approached. The lady who has written this review has totally misunderstood our professionalism and believed for some reason we only wanted to talk to her partner which is completely untrue, unfounded and misinterpreted.

    When asked if we would price match Homebase we refused because they did not have stock, they were showing out of stock on their website. We are, as a company not allowed to price match unless certain criteria are met. One of the criteria is that the goods must be available within the same delivery time frame as we offer.

    It is very unusual for us to write such a candid reply to a review but felt Tina Wizard has so unfairly reviewed us that we had respond and put our side of the story across.

    Regards,
    James


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White Stores

White Stores is the UK’s biggest gardenfurniture store, offering a wide range of products at affordable prices. Expertly selected pieces are chosen from the world of garden furniture so that you can access the best of the best and get it delivered straight to you. A knowledgeable sales team has many years of experience and is on hand to answer any questions you might have about your latest purchase.

About White Stores
Founded in 2005, White Stores stock all garden furniture from Rattan sofas to artificial Christmas trees. Their showrooms can be visited to view the array of display items, to allow inspection before purchase, or just for some inspiration. White Stores pride themselves on stocking a huge range of the popular Rattan furniture that is stylish and practical. All products are available to buy online at all times and often comes ready to use without assembly. The sales team can pick out items that are perfect for the space that you have, whether it be a balcony, conservatory or large garden. A wealth of experience included in their buying guides can help you to know what to look for when choosing garden furniture. Their informative blog can leave you better informed about the differences between a £400 piece on eBay compared to a £4000 piece from a big-name department store, and help you find a comfortable medium.


Services offered by White Stores
Specialising in garden furniture, White Stores have a large collection of different pieces to suit everyone. Furniture sets are separated into materials e.g. Rattan, text line, teak, hardwood, metal, castaluminium, fabric, aluminium, and rope. These categories cover products from loungers to corner sofas and 8 seat dining sets. Other categories of garden furniture include contemporary, modern, luxury, funky, unusual, retro, designer, vintage, stylish, high-end, quality, weather-proof, and all-weather. Useful large items are available to buy such as gas fire pit table sets, garden benches, swing hammocks, gazebos, garden parasols, furniture cushions, scatter cushions, furniture covers and cushion storage boxes. There is a broad range of BBQ’s online from different brands, fuel types and sizes, as well as products such as outdoor pizzaovens. A collection of outdoor living items is also advertised, featuring topiary, lanterns and mirrors.

All orders over £50 are delivered free of charge. Alternatively, a handy click and collect service is available so that items can be collected at your convenience. White Stores offer finance for all orders above £500, with interest-free credit. A simple returns policy gives 28 days to arrange a hassle-free return.

Customer Reviews: Help out other customers by sharing your experience White Stores.
Have you ever purchased any products from White Stores? How was your experience with their services? What was your opinion of the overall range of products and services offered to you? How was the delivery of your purchase or did you Click and Collect? And would you recommend their services to others? Share your valuable feedback to enlighten fellow customers about your experience with this brand, by writing your thoughts here.

Have you ever purchased from White Stores, or are you looking to? Read genuine reviews here.