White Stores - Overall Rating based on 36 reviews
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Water feature
I got a water feature and it came in alright. But when I tried to shift it, my thumb just went straight through the top because it's so flimsy! I'll need to sort it out myself, but it's pretty rubbish that it's such poor quality.
Nova Furniture Set and Egg swing chair
I recently bought a Nova Set and an Egg swing chair and I have to say, the whole experience was amazing. Grace was really helpful in showing me the various furniture styles they had. Ross made sure the delivery was quick and Sam and Katie, who did the delivery, were brilliant. They were professional, friendly, and really went out of their way to help me. The furniture is really high quality and looks fantastic in my house. All in all, I am very happy with my purchase and would definitely recommend them to anyone in search of top-quality furniture.
Easy website to navigate
The order got here quickly and was well wrapped. The furniture turned out to be even better quality than I thought for the price. I'll definitely be telling others about this store in the future.
Chelsea Heritage table
Recently, our Chelsea Heritage table developed a fault after nearly three years of use. Worried about it, I contacted the customer services at White Stores and explained the problem, sending photos and receipts when asked. Millie from the customer services team was very helpful and understanding. She quickly arranged for a replacement item to be sent out and made sure it arrived within a week. We were really impressed with the excellent customer service provided by Millie, and we were thankful that she sorted out our problem promptly. The efficiency and professionalism shown by the customer services team at White Stores were impressive.
Sun loungers purchase
The sun loungers I bought from this shop were a total disaster when they arrived. They were completely ruined, with bent frames, broken feet, and split rattan. It was obvious that there was a serious lack of quality control before they were sent out. However, I have to say, the customer service I received after this mess was amazing. I was lucky enough to speak with a man named Felix Roberts, who took control of the situation and arranged the collection of the damaged loungers quickly. Even though my re-order didn't start smoothly, Felix made sure it was sorted out, and even sent me a set of covers as a gesture. His professionalism, efficiency, and willingness to go the extra mile were really impressive. Felix is a real asset to the customer service team at White Stores and deserves all the praise he can get.
6 cube dining set and a new cover
I bought a 6 cube dining set from White Stores about 4 years back, and I'm happy to report that it's still in pretty much perfect condition. Even though it was outside for 2 summers while we were building our house, it has stayed strong and top-notch. I recently got a new cover for the set, which I managed to snag at half price. The cover arrived quickly which was great, and I must say, I'm really impressed with the quality of stuff you get from White Stores.
Patio furniture purchase
I bought some patio furniture from the store not too long ago. The quality of the furniture was mostly good, but one of the chairs had a little issue. I got in touch with customer service, spoke to Katie, and she quickly sorted out a replacement chair to be sent over. I was really happy with how smoothly and speedily they dealt with the problem.
Efficient Ordering Process
I just wanted to share my recent experience ordering from White Stores - it was fantastic! The staff member I spoke to was really helpful and knew their stuff. They found the product I wanted in no time, and the ordering process was quick and easy, only took a few minutes. I really appreciate the top-notch customer service I received from White Stores.
Compact outdoor furniture set
We absolutely love this outdoor furniture set we got from White Stores for our small garden. It's really top quality and looks amazing. The fire pit in the middle is a great addition, especially with the decorative glass that makes it look so pretty. Compared to other sets we've checked out, this one has just the right amount of pebbles. It's super comfy and easy to keep clean, perfect for outside use. We also got the cover set, which fits perfectly over the table and seats. The recliner ends are a lovely touch, especially for our little garden. The two stools come in handy for extra seating and can double up as footrests. Overall, we're really happy with our purchase from White Stores.
Faulty parasol return
I bought a parasol from that shop and it turned out to be faulty, which was a bit annoying. But I got in touch with customer services and they were really quick to respond. I sent them a video showing the fault and they accepted it without any hassle. They've now ordered me a new parasol, so I'm happy with how things have turned out. The customer service was really good and I'm satisfied with how they handled everything.
Garden furniture purchase
I recently bought some garden furniture from White Stores and I have to say, I'm really impressed with how good the quality is. The furniture is sturdy and was a breeze to put together. The delivery was spot on too, with tracking so I knew exactly when to expect my order. The packaging kept everything safe and sound, arriving in perfect condition. The delivery guy was super friendly and helpful, which just added to the great overall experience. I'd definitely recommend White Stores for top-notch quality and service.
Titan pergola installation
I just had the Titan pergola put up at my place and I've got to say, the service was spot on. Charlie and Abraham, the two fitters who came round, were really polite and absolutely knew their stuff. They did a cracking job with the installation, making sure everything was bang on. Not only were they quick, but they also went the extra mile to make sure everything was top notch. I was well impressed with how professional and skillful they were.
Recent visit to the garden centre
I recently popped into a garden centre, and I have to say, the customer service was absolutely fantastic from start to finish. We made a purchase, and today two chaps named Abraham and Charlie popped round to assemble it and dispose of the waste. They were so lovely and courteous. All in all, it was a top-notch experience, 10 out of 10, and a huge shoutout to the entire team!
I bought a cool garden umbrella
I recently purchased a lovely garden umbrella that is fantastic quality. I had a great experience communicating with the company, and the umbrella arrived exactly when expected. They even gave me the option to change the delivery day if necessary. Overall, I think they're a brilliant company to purchase from.
Large water feature purchase
The big water feature is actually quite nice, particularly because I got a discount on it. But, I was a bit let down to find out that it's leaving my decking all wet because of a little chip in the mouth of the second jug, making it splash water. I had to come up with a solution by using foil and blu-tack to prevent the splash.
Garden furniture purchase
I went to this store with my parents to buy some new garden furniture and honestly, it felt like we were walking into a magical garden! There were so many different types of chairs, tables, and umbrellas to choose from. Lolu was a great help, assisting us in finding the perfect set. They were really friendly, showing us all the cool features and helping us choose the right size for our patio. The best bit was the free delivery - we received our furniture in just a week and it was all packaged nice and securely. Plus, it was really easy to assemble, even for me and my dad who aren't exactly experts at DIY. Now our garden looks like something out of a posh magazine, all thanks to White Stores!
Patio furniture purchase
The customer service at White Stores is absolutely fantastic. Millie was incredibly helpful and quick to respond when we discovered an issue with our order. We only realised two months after getting our outdoor furniture that the parasol base was missing. Despite the delay in noticing, Millie sorted out the problem efficiently and had the missing base sent to us promptly. Our 10 seat patio sofa set and 8 seat dining table arrived on time and in perfect condition. The quality of the furniture exceeded our expectations, especially given the reasonable pricing compared to other brands. We've bought furniture from a pricier brand before, and we found that the quality of White Stores' products was just as good. Overall, we're really happy with our purchase and the level of service we got from White Stores.
Garden furniture set
The customer service at White Stores was fantastic. Ryan and Saffron were really helpful and took the time to make sure all my questions were answered and that I felt happy with my purchase. I was especially pleased with how quickly they sorted out changes to my order, showing they really care about their customers. Their professionalism and expertise really stood out to me, and I'll definitely be going back to White Stores for more shopping in the future. Thanks to Ryan and Saffron, it was a brilliant shopping experience overall.
Titan pergola purchase
I bought a Titan pergola from White Stores recently and had some questions about it. The customer service team got back to me quickly by email and phone, and they took the time to answer all my questions about the order. I really appreciated the excellent service they provided.
Christmas Decorations
I bought christmas tree lights. Money was deducted from my account. No lights delivered. The company said they have computer problems and couldnt find my order. They then accused me of making up my order until I showed them screenshots of the bank. Never got the lights or refund. I had to go through my bank to reverse the charge. NEVER USE THIS COMPANY
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