XP-PEN2 reviews

Fed up with the returns process 24 April 2026

Bought a drawing tablet from their UK site and thought it would be straightforward, but it turned into a bit of a saga. The pad itself didn’t play nicely with my usual software (Clip Studio Paint) — a weird stabilisation “feature” makes lines lag and wobble unless you keep settings low, which defeats the purpose. Fine, faults happen, but what really annoyed me was the after-sales. I asked for a refund under my UK consumer rights, sent proof, even recorded the chat, was told I’d get my money back and posted the tablet back. After that the communication went cold. They kept saying “several working days” with no follow-up, no tracking updates, no real answers, and every reply felt like pulling teeth. Delivery and customer service were the big problems here, not just the product. I’ve had bad returns with other firms before, but this felt sloppy in a different way — unhelpful and vague. Bit disappointed; a quicker, clearer process would have made a huge difference. Won’t order from them again, which is a shame, really disappointed.