yoox Reviews : Share your review & read experiences

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yoox

50% Would buy here again

Spotlight: What are our customers saying? Write a review

D
Davis
Lovely fittings , particularly for me , my problem is hardly any readymade jeans, T-shirts or Denim clothes fitted in my body. Initially one jeans and one T-shirt I purchased and fitted surprisin...Read on
B
B J
Do not buy from Yoox! I made an order of a hoodie. I was sent a hoodie that was a different size, colour and brand to what I ordered. I reported this to there live chat agents who advised me t...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sweet collections

    Lovely fittings , particularly for me , my problem is hardly any readymade jeans, T-shirts or Denim clothes fitted in my body.
    Initially one jeans and one T-shirt I purchased and fitted surprisingly?
    So,since then I have huge collection from here.
    No complain of apparel ever,no color issue and price ,I don't mind.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothes

    Do not buy from Yoox!

    I made an order of a hoodie.
    I was sent a hoodie that was a different size, colour and brand to what I ordered.
    I reported this to there live chat agents who advised me they had made a note I received the wrong item and to return the wrong item for a refund.

    I returned the wrong item as instructed and weeks later they are refusing to refund stating the item does not match the item I ordered.

    I have spoken with at least 12 different live chat agents and several agents on the phone.
    Not a single one will will assist me all requesting I wait for a response but weeks have now passed.

    Yoox clearly do not like returns even when the return was initiated due to an error of there own so they are attempting to keep my money by repeatedly ignoring me.

    I have requested to speak with a manager but all agents (live chat and call) refuse to accommodate this.
    I have requested the details of there ombudsman but they refuse to provide this.

    Do not buy from Yoox as they will refuse to refund if you return an order.

    If you take the risk of buying form Yoox and are not happy with the item, my suggestion would be to sell it on eBay as Yoox will not refund you if your return an item.

    Order number 1008YDE9A23213

    Tip for consumers:

    I will remove this post if Yoox refund.
    So if you are reading this post after December 2023 they stole my money so you should buy elsewhere


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