yoox Reviews

: 21
86% Would buy here again

Most relevant positive review

  2024-05-26
Clothing items
I've been shopping with this retailer for a while now and always had a good experience. Thei...Read on
bradley

Most relevant negative review

  2024-04-25
A pair of shoes.
I was really disappointed with the shoes I ordered from this website because they came in a reall...Read on
T. Hill

Review with most votes

  2024-01-04
Clothes
Do not buy from Yoox! I made an order of a hoodie. I was sent a hoodie that was a different s...Read on
B J

Reviews (21)

  (12)

 (4)

  (4)

  (0)

  (1)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Professional, reasonable pricing, early delivery, free shipping offer

    I have to say, I was really impressed with how professional and accurate my shopping experience was with you. The things I bought were not only really reasonably priced, but I also got an extra discount which was a nice surprise. The package actually arrived a day earlier than I thought it would, and I liked knowing about the early delivery. The items were nicely wrapped in their original boxes, which made the whole experience even better. Also, getting an email about the free shipping offer for my next 10 purchases was a very appealing reason to keep shopping with you.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    European quality, fast shipping, better than local products

    I've purchased from this company several times now and I have to say, their products are really top-notch. You can tell that the items are from Europe just by looking at the quality and the fine details. They definitely surpass anything I could find here in Australia. Plus, their shipping is amazingly fast, so I get my new stuff in no time at all. Every time I get something from them, I'm always happy with it. It's obvious that this company really cares about quality in everything they do.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Great experience, easy searching, great prices, quality, variety

    I've been shopping at yoox for nearly five years, and every time I've bought something from them, it's been a really good experience. You can easily search for what you want on their website, which is handy when you're in a hurry. The prices are always reasonable, and the stuff you get is really good quality. Plus, they have lots of different brands to choose from, so there's something for every budget.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Italian designer clothing and accessories

    YOOX is the best place to go if you want top-notch Italian designer clothes and accessories without paying full price. They have a great selection, top quality items, and unbeatable prices. Whenever I visit their website, I always find exactly what I need, and ordering is quick and simple. If you're a fan of designer fashion but want to save some money, I definitely recommend checking out YOOX.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Small item return

    I've bought something that turned out to be too small, so I've decided to send it back. Just waiting for the return to be sorted out now. It's been pretty straightforward overall, so I'd definitely think about buying from here again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothing items

    I've been shopping with this retailer for a while now and always had a good experience. Their website is really easy to use, they have a great selection, and the quality of the items is always excellent. I just wish they would give more choices for delivery.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothing

    I must say, this online retailer really lives up to the hype. The selection is amazing, with such a variety of styles and brands. The prices are unbeatable, I couldn't find better deals anywhere else. And can we talk about how fast the shipping and delivery are? I got my order in no time at all. Overall, it was a fantastic shopping experience and I will definitely be coming back for more.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Various items over 10 years

    I’ve been shopping at this online store for more than ten years now and I have to say, the stuff they sell is top-notch. The website is easy to use which makes shopping a breeze. When my orders arrive, they are always packed carefully to make sure everything is in perfect condition. The team at YOOX provides excellent service and I’m excited to keep shopping with them in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    online shopping experience

    My experience with the online shopping platform was really good. The customer service team was fantastic, they have a really good returns policy. I actually had to send back a whole order because the clothes didn't fit me properly. But the whole process was really easy and straightforward, I didn't have to answer any difficult questions.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sweet collections

    Lovely fittings , particularly for me , my problem is hardly any readymade jeans, T-shirts or Denim clothes fitted in my body.
    Initially one jeans and one T-shirt I purchased and fitted surprisingly?
    So,since then I have huge collection from here.
    No complain of apparel ever,no color issue and price ,I don't mind.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order delivery and user-friendly platform

    I received my order from yoox pretty quickly, which was great. The website is really easy to use, so shopping was a breeze. It would be good if there was a way to leave feedback on the products though, like a review form under each item.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothes and accessories

    I found loads of awesome stuff to buy on yoox, but when I needed to return something and get a tax refund, it was really stressful. They ought to make it simpler to swap sizes and things.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A pair of shoes.

    I was really disappointed with the shoes I ordered from this website because they came in a really bad delivery package. The package didn't have the original box or any dust bag to protect the shoes. I tried to contact customer service about this issue, but they didn't reply or offer any solution, which was frustrating. Overall, I had a negative experience and I wouldn't recommend buying from this site.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Expensive clothing item

    I recently bought this really nice piece of clothing from their website but it's been days and my order hasn't even been sent out yet. I've been trying to get in touch with customer service through phone and email but no luck, they haven't given me any help or information about my order. This whole lack of communication and slow shipping has really got me feeling annoyed and let down by the way they're handling things.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cheap quality shoes

    I've been using this website for a while now, and I've got to say, I was really let down by the shoes I bought recently. It was my third time ordering shoes from them, but the JW Anderson shoes I got ended up breaking after just wearing them once. It's got me thinking about the stuff they've got in their warehouse - are they selling old stock? As a regular customer, I expect better quality than this. This whole situation has left me feeling disappointed and annoyed, especially with how customer service dealt with it.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Stylish and Unique Clothing

    This app has really helped me up my fashion game. Since I started using it, I've found loads of new brands and styles that I never would have come across otherwise. The sales and discount codes for loyal customers are a massive plus too, they always lure me back for more awesome deals.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    I got these cute sandals and they're super nice and cozy!

    I bought these sandals and they're really cute! They fit perfectly and are so comfy to wear. The only issue was that it took ages for them to arrive.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clothes

    Do not buy from Yoox!

    I made an order of a hoodie.
    I was sent a hoodie that was a different size, colour and brand to what I ordered.
    I reported this to there live chat agents who advised me they had made a note I received the wrong item and to return the wrong item for a refund.

    I returned the wrong item as instructed and weeks later they are refusing to refund stating the item does not match the item I ordered.

    I have spoken with at least 12 different live chat agents and several agents on the phone.
    Not a single one will will assist me all requesting I wait for a response but weeks have now passed.

    Yoox clearly do not like returns even when the return was initiated due to an error of there own so they are attempting to keep my money by repeatedly ignoring me.

    I have requested to speak with a manager but all agents (live chat and call) refuse to accommodate this.
    I have requested the details of there ombudsman but they refuse to provide this.

    Do not buy from Yoox as they will refuse to refund if you return an order.

    If you take the risk of buying form Yoox and are not happy with the item, my suggestion would be to sell it on eBay as Yoox will not refund you if your return an item.

    Order number 1008YDE9A23213

    Tip for consumers:

    I will remove this post if Yoox refund.
    So if you are reading this post after December 2023 they stole my money so you should buy elsewhere


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Faulty item return

    I'm a customer at yoox and I had a bit of a problem with something I bought recently. When the item arrived, it wasn't quite up to scratch, and I could tell straight away. I took some photos to show the issue and sent them over, asking for a refund. But I haven't heard anything back since then, no updates or messages about what's happening with my complaint.


Others also viewed