BritainReviews

    Reviews Zaful

    Are you looking for an affordable source of widely varied and fashionable clothing? Read on to learn all about the online apparel retailer, Zaful, then take a look at some customer reviews to find out what their customers have to say about them!

    About Zaful

    In 2013, a company named Zaful was launched aiming to become a popular fast-fashion retailer. Their mission is to provide you with the latest in compelling designs for fashion lovers along with providing exceptional value, quality and customer focussed customer service.


    If you would like to see examples of some of the Zaful products and see what they look like on regular customers take a look at this Youtube review of them!

    Zaful's products

    Zaful' products are divided on their website into 7 categories: Swimwear, All Sport, Dresses, Tops, Bottoms, Shoes and Accessories.

    Zaful's Swimwear category consists of Bikinis, One-Pieces, Tankinis and Cover-Ups, as well as offering customers the chance to shop from trending styles such as High Cut bikinis, Crochet bikinis, High Neck bikinis, Thong bikinis and String bikinis.

    Their Sports category consists of Tops & Bras, Active Bottoms, Gym Sets, and Sports Accessories, with trending styles such as Yoga Pants, Gym Leggings, Yoga Tops, Yoga Leggings and Black Leggings.

    Zaful's

    Dresses category offers a broad range of dress styles such as Maxi, Print, Bohemian, Long Sleeve, Sweater, Bodycon, Summer, Lace, Chiffon and Casual, with Trends such as White Dresses, Prom Dresses, Short Dresses, Floral Dresses, Formal Dresses and Party Dresses.

    Zaful's Tops

    category has sections for Blouses, Tees, Tank Tops, Intimates, Sweaters, Jackets & Coats, Blazers, Sweatshirts, Waistcoats, Two-Piece Outfits, Kimonos and Bodysuits, with various Trending tops such as Crop Tops, Summer Tops, Tunic Tops, White Tops, Printed T-Shirts and Lace Tops.

    Their Bottoms category offers Jumpsuits & Rompers, Skirts, Leggings, Pants, Shorts and Jeans with Trending Maxi Skirts, Denim Skirts, Long Skirts, White Skirts, Pencil Skirts and Mini Skirts.

    Zaful's Shoe

    category is divided into Boots, Pumps, Platforms, Flats and Sandals, with Trending options for Stilettos, Heeled Sandals, Gladiator Sandals, Lave Up Heels and Black Heels.

    Finally, their Accessories category includes Jewellery, Watches, Bags, Hats, Scarves, Gloves, Belts, Socks & Tights, Sunglasses, Home and Pretty Beauty, with Trending Chokers, Round Sunglasses, Cat Eye Sunglasses, Baseball Caps, Pearl Necklaces and Silver Necklaces.

    Customer Reviews: Share your feedback about Zaful!

    What is your opinion of Zaful? Have you had any particularly positive experiences with great service and high-quality clothing or have you had any considerably negative experiences with scams like behaviour and missing deliveries? Let us know in a customer review to inform other shoppers!

    What do Zaful consumers have to say about their products? Read and write customer reviews about Zaful's clothing, accessories, swimwear and service on BritainReviews.

    Zaful
    Reviews, complaints and customer experiences (30)

    5
    47% Would buy here again!
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    5.6
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    4.4
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    5.6
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Black Boots

    AVOID ZAFUL

    Return address is in Spain, though they don't tell you this when you order. They put a Southall PO Box return address on the parcel in order to pretend they are acting within trading rules.

    By: Rosie SULLIVAN 18-01-2020
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    5.5
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    Clothing

    Do not buy from Zaful! Horrendous customer service, they just send standardised replies. I ordered £50 worth of clothes for my daughter for Christmas. Yesterday had an invoice from FedEx for import taxes of £42! This was not made clear on the website at all ...unless you trawl through the minutiae of their terms and conditions of course. Customer services are doing absolutely nothing to help. To make matters worse, the actual clothes themselves are poor quality and ill fitting. This is my first Zaful order and without a doubt it will be my last.

    By: Maria 02-01-2020
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    2
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    ZAFUL Chest Pocket Plush Button Plaid Jacket

    DO NOT WASTE YOUR MONEY!
    I Purchased 4 shirts from Zaful when they arrived 2 had one arm shorter than the other by nearly 3 inches on the the same shirt, on all 4 the lining was showing through the seems, the cut and finish of the shirts were terrible totally unwearable.
    On my complaint they offered me a discount of £15 against the £61.80 id spent i refused that and they asked me to return them for a full refund but at my expense but the return was to Hong Kong At a cost of £ 59.72 which obviously uneconomical to me as they wouldn't refund the shipping. I then opened a PayPal dispute they then offered £25 refund again i refused as the shirt were of no use to me.
    On seeing my first trustpilot review they contacted me to delete it and i would receive a full refund they said"

    As an exceptional offer, you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it"
    (which i would have done but in reality they would only be any use to a charity rag collection )

    After much thought i deleted it and contacted them to tell them i had done what they had requested but their reply was

    "We are sorry we found you opened a case,we cannot continue with the procedure without the case being closed. Please kindly close the case and contact us again."
    As a consequence Have reported them to trustpilot for them trying to manipulate a review,
    Clearly they already knew there was a PayPal dispute so their promise of a full refund on the deletion of my review was an utter lie.
    Zaful have to be the most dishonest company i have ever had the misfortune to deal with they are liars and cheats!
    If this review stops even one person making the mistake of ordering from them i will be glad

    I have also become aware any negative comment on social media are removed or blocked straight away be warned you never see any complaints on such platforms

    By: nic 28-12-2019
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    2
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    ZAFUL Chest Pocket Plush Button Plaid Jacket

    DO NOT waste your money i bought 4…
    DO NOT waste your money i bought 4 shirts 2 of them had one arm longer than the other by nearly 3 inches the stitching and Finnish were also terrible they offered me £15 refund on £61.80 or return at my expense to Hong Kong for a full refund PayPal are now dealing with it.
    Be Warned

    By: nic 26-12-2019
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    2
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    U1910211641506059

    Great products, great prices, complicated returns process.

    By: Ines Tinoco 26-12-2019
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    8
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    never recieved boots nor refund

    my daughter palced an order of 4 items, only recieved 3, company didnt contact us to tell us the boots wernt in stock, still happy to take the money for them though. tried to get refund, opened paypal dispute, company refusing to refund boots that were not shipped, they sent the partial order eventually after a nightmare trying to track items. However have lied to paypal and said they have sent all items so paypal closed claim . and now they are not refunding the £30 for the boots. this is one of the worst companys ive ever had the misfortune to come across. luring young teenagers into buying goods shipping from hong kong or china and having to pay postal shipping taxes before you can even recieve the goods. its nearly a month now and still no refund. dont waste your time with this company you can find the same and much better stems elsewhere. id give them 0 stars

    By: Rebekah Manning 19-12-2019
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    2
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    Report the website

    So i ordered at 24 october since then the parcel never arrived,i was constantly complaining about it and asked for refund they didnt even give me refund back and said the only thing i can do to send an invoice so ill get the things,apperantly they didnt send an invoice and out of 54 pounds that i paid they either said they can give 24 pounds in my Zaful wallet or 24 pounds refund ,whats the point ? Was it my fault that you cant give me a refund of my money was it my fault that this company is dogshit ? To report the website go to this link:safebrowsing.google.com/safebrowsing/report_p hish/?hl=en

    By: Report the website 04-12-2019
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    2
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    Jacket / trousers / 2 tops





    Please read the below from the small print. There is no mention of having to pay tax when ordering the items which is so wrong as I would not have purchased the items if I knew I would have to pay £28 in tax!!
    'Customers are responsible for finding out the situation in their own country. All shipments from China are Delivery Duty Unpaid. Therefore, the customer is solely responsible for any charges and they must be paid by the customer.

    Customers take full liability for all returned shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. '

    By: Sally Gardner 04-12-2019
    Juliet Nicholson 13-12-2019

    Could I ask. How long did it take for the package to get to you in the UK? I ordered 2nd December thinking it would have plenty of time before New Years...am I joking with myself?

    ANGELA Geddes 17-12-2019

    What a pile of rubbish! What ever you do don't waste your time or money on this atrocious website! You will wait for ever for delivery, and the product is not fit for purpose! The product looks nothing like their online picture and are dire! Don't DON'T BUY FROM THIS COMPANY! It makes me wonder how companies like this manage to survive on line? There is NO CHANCE of a refund when, and you will be, are inevitably dissatified with their product. The product looks nothing like the online picture. DON'T WASTE YOUR MONEY!

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    2
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    Hooded sweatshirts

    DO NOT WASTE YOUR MONEY with this company. very poor quality items and the customer services is shocking. They insist on you submitting a "ticket" in order to find a returns address and wont give a returns label until you have sent pictures of the items. we did this several times and nothing happened. even when we complained they asked us to submit a ticket again. Terrible products and worse service please buy your items elsewhere!!!

    By: Paul DAy 02-12-2019
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    2
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    T-shirt & Coat

    Ordered a T-shirt and a coat which were both extremely small even though I ordered above my size. The clothes were also poor quality and looked cheap and completely different to how they did on the website. Currently trying to organise a return but the customer service is confusing and unhelpful and saying to either get a partial refund or just to give them to charity. Their returns policy and website is extremely misleading. DO NOT SHOP HERE.

    By: Lloyd 27-11-2019
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    2
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    clothes

    I have had to wait 4 weeks for a refund on items that were ordered, but undelivered and held by Royal Mail and then returned.

    The customer service is a poor standard and stalled every attempt to get my money back.

    If you are a UK customer, and paid for the goods using a debit card, you can instruct your bank to make a charge-back, just as with a credit card, and get a full refund without having to deal with the obstructive customer service agents.

    Avoid this company if you can, and shop elsewhere!

    By: Gil S. 05-09-2019
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    2
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    Bikinis

    Sizes are tiny and their customer service is terrible. As "shipping is expensive" they asked me to give the unwanted items to charity and offered me a 30% refund. The bikinis themselves are nice and ordering was easy but not worth a two week wait and poor return options. I really wish I had paid attention to the bad reviews and had not bothered.

    By: Sam 10-07-2019
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    4
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    Awful customer services and no full refunds

    Ordered last year and still waiting for an RMA number to return items ans a.Uk warehouse address despite over 9 requests.

    By: angie 11-02-2019
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    2.5
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    great

    Zaful is great for finding great things for good prices! It also has the cutest bathing suits and tops! love love love!

    By: bri 11-01-2019
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    9.5
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    Do Not Use! Will not refund!!

    I ordered four items for my teenage daughter, when they finally arrived they were all way to big. We ordered size 6 but they were more like a size 12. Managed to figure out how to return after a week of emailing back and forth with Zaful Support. Returned the items by Royal Mail as instructed and scanned in a copy of my postal confirmation, also as requested. 6 weeks have passed and I still haven't had my refund and they have said I need to wait longer for their depot to to sort. The return address was in this Country but I doubt very much we will ever see a refund. Shocking customer service.

    By: A.Cornish 09-01-2019
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    2.5
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    DO NOT BUY ANYTHING

    Absolute scam! I ordered a Medium sized skirt which is my legit size and when I received it I couldn't even get it past my arse ???? Then I tried on a dress that I also ordered in a Medium size and it was way too big at chest area and the material was paper thin ???? I get that the clothing is cheap but not worth it. Now I'm trying my hardest to return these clothes and no one I speak to will tell me how to return them!!!

    By: Nikki 14-12-2018
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    2
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    Worst Experience Ever

    Ordered a couple of swimsuits from Zaful for an upcoming trip South. Consulted their shipping info to make sure there's enough time for my order to be processed and arrive before my trip (based on my location). After 2 weeks, the order still showed the status "Processing". Contacted them, and they responded with a bunch of excuses blaming suppliers, high demand etc, asking me to either wait or exchange the items. I waited a couple days with no success, emailed them again saying that I'd post negative reviews if my order wasn't shipped immediately. If I waited any longer, I wouldn't receive the package in time for my trip. The next response from them was that they canceled my order, without my approval. Well, all I wanted is the items I purchased to be delivered within the time frame specified by Zaful. I think most of the positive reviews on the web about Zaful are posted by their fake reviews department. Conclusion: if you enjoy waiting without knowing when/if you ever get the stuff you bought, go for it; Otherwise, look for bargains elsewhere.

    By: Liz 28-11-2018
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    4.5
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    You should try shopping at Zaful

    Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Zaful package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than eleven orders for Zaful and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Zaful!

    By: IrinaBond 20-11-2018
    Sam 28-11-2019

    This is clearly a fake review

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    10
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    Tax to pay??? Wtf

    Received a delivery card from dhl saying tried to deliver but says £29.90 In Tax needs paying???? My daughter ordered two clothing items???? Can someone please explain??

    By: Jo Loveder 12-11-2018
    Jessica 18-12-2018

    I am having the same issue!!!!! They are sending my delivery with a duplicated invoice and I’m being charged 2x20!!!!!

    Hi I spend 24 pound shop zaful .did you pay taxes? how much do you think I should pay ? 21-10-2019

    I SPEND 24 POUND . did you pay taxes? how much do you think I should pay ?

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    4
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    Extremely terrible and unprofessional

    After waiting a whole month without receiving my order I asked them for a detailed tracking number so I could see the progress of my order. I was informed that my whole order was still not shipped out because one item was unavailable, and asked me if I would like to wait for it to come in stock or replace the item. I was stunned as to why they waited till now to give me this option , and equally as stunned why they held "all" my ordered items because one of my items was unavailable I found it to be extremely unprofessional , and a terrible way to treat their clients. I wont be shopping with them or recommending them to no one in the near future.

    By: JACKIE SURTEES 02-11-2018
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    6
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