BritainReviews

    Reviews Zaful

    Are you looking for an affordable source of widely varied and fashionable clothing? Read on to learn all about the online apparel retailer, Zaful, then take a look at some customer reviews to find out what their customers have to say about them!

    About Zaful

    In 2013, a company named Zaful was launched aiming to become a popular fast-fashion retailer. Their mission is to provide you with the latest in compelling designs for fashion lovers along with providing exceptional value, quality and customer focussed customer service.


    If you would like to see examples of some of the Zaful products and see what they look like on regular customers take a look at this Youtube review of them!

    Zaful's products

    Zaful' products are divided on their website into 7 categories: Swimwear, All Sport, Dresses, Tops, Bottoms, Shoes and Accessories.

    Zaful's Swimwear category consists of Bikinis, One-Pieces, Tankinis and Cover-Ups, as well as offering customers the chance to shop from trending styles such as High Cut bikinis, Crochet bikinis, High Neck bikinis, Thong bikinis and String bikinis.

    Their Sports category consists of Tops & Bras, Active Bottoms, Gym Sets, and Sports Accessories, with trending styles such as Yoga Pants, Gym Leggings, Yoga Tops, Yoga Leggings and Black Leggings.

    Zaful's

    Dresses category offers a broad range of dress styles such as Maxi, Print, Bohemian, Long Sleeve, Sweater, Bodycon, Summer, Lace, Chiffon and Casual, with Trends such as White Dresses, Prom Dresses, Short Dresses, Floral Dresses, Formal Dresses and Party Dresses.

    Zaful's Tops

    category has sections for Blouses, Tees, Tank Tops, Intimates, Sweaters, Jackets & Coats, Blazers, Sweatshirts, Waistcoats, Two-Piece Outfits, Kimonos and Bodysuits, with various Trending tops such as Crop Tops, Summer Tops, Tunic Tops, White Tops, Printed T-Shirts and Lace Tops.

    Their Bottoms category offers Jumpsuits & Rompers, Skirts, Leggings, Pants, Shorts and Jeans with Trending Maxi Skirts, Denim Skirts, Long Skirts, White Skirts, Pencil Skirts and Mini Skirts.

    Zaful's Shoe

    category is divided into Boots, Pumps, Platforms, Flats and Sandals, with Trending options for Stilettos, Heeled Sandals, Gladiator Sandals, Lave Up Heels and Black Heels.

    Finally, their Accessories category includes Jewellery, Watches, Bags, Hats, Scarves, Gloves, Belts, Socks & Tights, Sunglasses, Home and Pretty Beauty, with Trending Chokers, Round Sunglasses, Cat Eye Sunglasses, Baseball Caps, Pearl Necklaces and Silver Necklaces.

    Customer Reviews: Share your feedback about Zaful!

    What is your opinion of Zaful? Have you had any particularly positive experiences with great service and high-quality clothing or have you had any considerably negative experiences with scams like behaviour and missing deliveries? Let us know in a customer review to inform other shoppers!

    What do Zaful consumers have to say about their products? Read and write customer reviews about Zaful's clothing, accessories, swimwear and service on BritainReviews.

    Zaful
    Reviews, complaints and customer experiences (33)

    4.8
    42% Would buy here again!
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    5.4
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Clothes ordered at Zaful

    I ordered some clothes from Zaful and did not know what to expect in terms of delivery time and such
    My package was in my house within a week and it was neatly packaged. Not in a box, but in a bag and every piece of clothing neatly packed in a separate bag and neatly folded with packing paper between them.

    Quality is actually nicer than I had honestly thought, the fabrics are very soft and everything looks neat, no wear or something. It all comes from China I saw, so I am quite satisfied with the fast delivery time and neat packaging.

    It was not expensive either, the total came to less than £40 spent on multiple pieces of clothing, including two sweaters!

    By: Margerie 28-10-2017
    Sharon 11-02-2020

    **SCAMMERS** They owe me £169.69 and are ignoring me. I ordered £ 116.45 worth of clothes on 15th December - part of the order arrived after Christmas and were smelly/musty/awful quality and just had to be returned. I also received an additional bill for £47.61from Fedex and it cost me £28 to send the clothes back. A total of £169.69 is outstanding as they paid £21.92 when I cancelled the outstanding goods. BE AWARE: They charge in £ but everything else is calculated in $. This means that they are in pocket and YOU are out of pocket. Now the 6th Feb, I have had enough. I returned them in their 'no question' timeframe, followed their instructions. But they ignore my tickets and request for help. People can't afford to just write off that kind of money.. but it seems as though this is what this company is trying to do. I also noticed the fake reviews, check them out by researching the people... they are all written by the same person with awful English skills. I will update when/if I get help. Again, their response is not helpful. I don't understand why they won't issue a refund. I have given them evidence that they have received the items back as per THEIR agreement,

    Mpilo 16-02-2020

    I'm tired of you guys I need money back. Two months now I never receive anything.i need my money back no stories

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    8.5
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    You should try shopping at Zaful

    Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Zaful package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than eleven orders for Zaful and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Zaful!

    By: IrinaBond 20-11-2018
    Sam 28-11-2019

    This is clearly a fake review

    Sharon 11-02-2020

    They post fake reviews all over the place. It is ridiculous, they won't reply to me and owe me a refund... it looks as though there is a pattern. DONT BUT FROM THESE PEOPLE!

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    10
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    Sale

    I bought a few jerseys from the site during a sale - very nice website and now with all those discounts not expensive.

    I had never heard of Zaful before but saw a facebook advert which is what led me to the site and the purchase.

    Hope my order arrives quickly, but I'm afraid I'll have to wait. I ordered last Saturday.

    Greetings

    By: Mireille Ham 17-10-2017
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    Yes
    8.5
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    A long wait but happy with my clothes

    I had to wait a long time for my package - I think almost 3 weeks in total I'm not sure exactly
    but now that it has arrived I am satisfied. It all fits well for both me and my friend.

    I bought a dress for the summer and it was very cheap, and I also got two shirts for my friend, which also fit well and are beautifully finished.

    By: Laura 25-12-2017
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    8
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    WARNING! Numerous clothes for Christmas

    **SCAMMERS** They owe me £169.69 and are ignoring me. I ordered £ 116.45 worth of clothes on 15th December - part of the order arrived after Christmas and were smelly/musty/awful quality and just had to be returned. I also received an additional bill for £47.61from Fedex and it cost me £28 to send the clothes back. A total of £169.69 is outstanding as they paid £21.92 when I cancelled the outstanding goods.

    BE AWARE: They charge in £ but everything else is calculated in $. This means that they are in pocket and YOU are out of pocket.

    Now the 6th Feb, I have had enough. I returned them in their 'no question' timeframe, followed their instructions. But they ignore my tickets and request for help.

    People can't afford to just write off that kind of money.. but it seems as though this is what this company is trying to do.

    I also noticed the fake reviews, check them out by researching the people... they are all written by the same person with awful English skills.

    I will update when/if I get help.

    Again, their response is not helpful. I don't understand why they won't issue a refund. I have given them evidence that they have received the items back as per THEIR agreement,

    By: Sharon 11-02-2020
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    No
    2
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    Swimming suits

    They sent the wrong order and I never heard from them again, no refund , nothing

    By: Jo 04-02-2020
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    2.5
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    I LOVE Zaful/ Worth everything

    I love Zaful and all the incredible deals that it offers. Not only is the clothing cheaply priced, it is well made and worth every penny. I am always more than just satisfied with my orders. Even the shipping prices are good. While it does take awhile to come in, it is easy to track and does come faster than expected.

    By: Jess 29-05-2018
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    Yes
    9.5
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    Discount voucher and free shipping

    When I ordered from Zaful I got a big coupon for a discount of 25 quid & free shipping so I ordered again, saved a lot. All in all, the site is not expensive and has a lot of offers.
    Delivery time is longer than with most shops but I had my package in the house after about a week.

    By: Benthe 18-11-2017
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    8.5
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    AMAZING

    So I bought 18 bikinis - all exactly like the picture (you do need to order a size up ie L is UK 12) all VERY good material!! Honestly couldnt be more impressed!

    By: CB 06-04-2018
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    great

    Zaful is great for finding great things for good prices! It also has the cutest bathing suits and tops! love love love!

    By: bri 11-01-2019
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    9.5
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    cloths

    ABSOLUTELY TERRIBLE Zaful ignore my emails depite contacting them on 5 different platofrms about 20 times about getting a refund for them sending me the wrong item to there warehouse in SPAIN. DO NOT ORDER FROM HERE PLEASE

    By: morgan 01-02-2020
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    2
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    Black Boots

    AVOID ZAFUL

    Return address is in Spain, though they don't tell you this when you order. They put a Southall PO Box return address on the parcel in order to pretend they are acting within trading rules.

    By: Rosie SULLIVAN 18-01-2020
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    No
    5.5
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    Clothing

    Do not buy from Zaful! Horrendous customer service, they just send standardised replies. I ordered £50 worth of clothes for my daughter for Christmas. Yesterday had an invoice from FedEx for import taxes of £42! This was not made clear on the website at all ...unless you trawl through the minutiae of their terms and conditions of course. Customer services are doing absolutely nothing to help. To make matters worse, the actual clothes themselves are poor quality and ill fitting. This is my first Zaful order and without a doubt it will be my last.

    By: Maria 02-01-2020
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    2
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    ZAFUL Chest Pocket Plush Button Plaid Jacket

    DO NOT WASTE YOUR MONEY!
    I Purchased 4 shirts from Zaful when they arrived 2 had one arm shorter than the other by nearly 3 inches on the the same shirt, on all 4 the lining was showing through the seems, the cut and finish of the shirts were terrible totally unwearable.
    On my complaint they offered me a discount of £15 against the £61.80 id spent i refused that and they asked me to return them for a full refund but at my expense but the return was to Hong Kong At a cost of £ 59.72 which obviously uneconomical to me as they wouldn't refund the shipping. I then opened a PayPal dispute they then offered £25 refund again i refused as the shirt were of no use to me.
    On seeing my first trustpilot review they contacted me to delete it and i would receive a full refund they said"

    As an exceptional offer, you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it"
    (which i would have done but in reality they would only be any use to a charity rag collection )

    After much thought i deleted it and contacted them to tell them i had done what they had requested but their reply was

    "We are sorry we found you opened a case,we cannot continue with the procedure without the case being closed. Please kindly close the case and contact us again."
    As a consequence Have reported them to trustpilot for them trying to manipulate a review,
    Clearly they already knew there was a PayPal dispute so their promise of a full refund on the deletion of my review was an utter lie.
    Zaful have to be the most dishonest company i have ever had the misfortune to deal with they are liars and cheats!
    If this review stops even one person making the mistake of ordering from them i will be glad

    I have also become aware any negative comment on social media are removed or blocked straight away be warned you never see any complaints on such platforms

    By: nic 28-12-2019
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    No
    2
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    ZAFUL Chest Pocket Plush Button Plaid Jacket

    DO NOT waste your money i bought 4…
    DO NOT waste your money i bought 4 shirts 2 of them had one arm longer than the other by nearly 3 inches the stitching and Finnish were also terrible they offered me £15 refund on £61.80 or return at my expense to Hong Kong for a full refund PayPal are now dealing with it.
    Be Warned

    By: nic 26-12-2019
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    Yes
    2
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    U1910211641506059

    Great products, great prices, complicated returns process.

    By: Ines Tinoco 26-12-2019
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    8
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    never recieved boots nor refund

    my daughter palced an order of 4 items, only recieved 3, company didnt contact us to tell us the boots wernt in stock, still happy to take the money for them though. tried to get refund, opened paypal dispute, company refusing to refund boots that were not shipped, they sent the partial order eventually after a nightmare trying to track items. However have lied to paypal and said they have sent all items so paypal closed claim . and now they are not refunding the £30 for the boots. this is one of the worst companys ive ever had the misfortune to come across. luring young teenagers into buying goods shipping from hong kong or china and having to pay postal shipping taxes before you can even recieve the goods. its nearly a month now and still no refund. dont waste your time with this company you can find the same and much better stems elsewhere. id give them 0 stars

    By: Rebekah Manning 19-12-2019
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    No
    2
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    Report the website

    So i ordered at 24 october since then the parcel never arrived,i was constantly complaining about it and asked for refund they didnt even give me refund back and said the only thing i can do to send an invoice so ill get the things,apperantly they didnt send an invoice and out of 54 pounds that i paid they either said they can give 24 pounds in my Zaful wallet or 24 pounds refund ,whats the point ? Was it my fault that you cant give me a refund of my money was it my fault that this company is dogshit ? To report the website go to this link:safebrowsing.google.com/safebrowsing/report_p hish/?hl=en

    By: Report the website 04-12-2019
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    Jacket / trousers / 2 tops





    Please read the below from the small print. There is no mention of having to pay tax when ordering the items which is so wrong as I would not have purchased the items if I knew I would have to pay £28 in tax!!
    'Customers are responsible for finding out the situation in their own country. All shipments from China are Delivery Duty Unpaid. Therefore, the customer is solely responsible for any charges and they must be paid by the customer.

    Customers take full liability for all returned shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. '

    By: Sally Gardner 04-12-2019
    Juliet Nicholson 13-12-2019

    Could I ask. How long did it take for the package to get to you in the UK? I ordered 2nd December thinking it would have plenty of time before New Years...am I joking with myself?

    ANGELA Geddes 17-12-2019

    What a pile of rubbish! What ever you do don't waste your time or money on this atrocious website! You will wait for ever for delivery, and the product is not fit for purpose! The product looks nothing like their online picture and are dire! Don't DON'T BUY FROM THIS COMPANY! It makes me wonder how companies like this manage to survive on line? There is NO CHANCE of a refund when, and you will be, are inevitably dissatified with their product. The product looks nothing like the online picture. DON'T WASTE YOUR MONEY!

    Tmo 23-01-2020

    Omg, I’ve exactly the same situation. My order is £115 but there’s SMS about tax and I’ll have to pay £33. On the site, it didn’t show this text clearly. Feel so bad with this. Is it possible to get refund for this situation?

    Deb 24-01-2020

    Our order was £140, just got card through the door from DHL demanding £77 in customs/VAT charges!!! It’s a disgrace.

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    Hooded sweatshirts

    DO NOT WASTE YOUR MONEY with this company. very poor quality items and the customer services is shocking. They insist on you submitting a "ticket" in order to find a returns address and wont give a returns label until you have sent pictures of the items. we did this several times and nothing happened. even when we complained they asked us to submit a ticket again. Terrible products and worse service please buy your items elsewhere!!!

    By: Paul DAy 02-12-2019
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