BritainReviews

    Zaful
    Reviews, complaints and customer experiences (63)

    5.4
    54% Would buy here again!
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    5.8
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    4.8
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    6
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    4.8

    All reviews

    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    4 bikinis

    I ordered four bikinis from Zaful but unfortunately they don’t fit I contacted them and said I wished to return them with a full refund but they only offered me a credit note( as a consumer I have a right to a refund) I’ve asked for the return address as there are no clear instructions. It’s been 4 days and I’m still waiting for a response. No customer service number, no complaints system in place!!! I would advise not to buy from this company.

    By: Donna Martin22-06-2020
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    No
    3
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    April 1 2019

    I love zaful they have nice clothing for cheap price. they have a good selection of swimwear that fit amazing. I'm definitely going to purchase again soon from zaful. They also have amazing eyelashes for a good price.
    order # U1904012306286221
    nickname Liz4
    April 1,2019

    By: Liz417-06-2020
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    Would buy here again
    Yes
    10
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    dress

    Wish I had read these reviews before ordering. I ordered over £40 worth of clothes for my daughter a few weeks ago and have heard nothing!

    By: Emma McCarthy12-06-2020
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    No
    5
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    Jumpers

    DONT SHOP HERE! I ordered three jumpers which were all away too small despite me ordered a size up. I then asked to return the items to which they got weird and made offers like keep the items and we will refund you half the money in credits or keep the items and you will get a discount on your next order etc etc so in the end I was persistent and got the return address. I returned the package (to Spain btw so it costs me £11 which they said they would refund me half of) and it’s a month later and they are telling me that they will refund me 22USD which doesn’t even cover the cost of the return.

    By: Maike05-06-2020
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    No
    3
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    UL2005101218130518S001

    No one responds when you want to return items . So unless you want to be stuck with a bikini that does not fit and £50 down I’m your account do not buy!!!!!

    By: Vicky Burgess29-05-2020
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    Yes
    4.5
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    Swimwear

    I had a great experience with Zaful. The order took about 4 weeks but when the package came all the bikinis were packaged in little separate bags.
    Bikinis were all good quality and true to size.
    I am ordering some more
    All in all I'd definitely reccomend

    By: Caroline Duvergier28-05-2020
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    Would buy here again
    Yes
    10
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    Bikinis and dresses

    Would give them 0 stars if I could. Waited 2 weeks for my delivery of bikinis and dresses which were all the worst quality I have ever seen. I gave Zaful the opportunity to redeem themselves by waiting over 10 days before leaving this review to see if their customer service could make up for it, evidently it has NOT. I put in my request to return and refund on 18.05, received a message to give them 24-48h to respond. Have not received anything till date. I wrote to them again yesterday (26.05) stating I would be writing a poor review in the next 24h unless I atleast receive an acknowledgment. I have received nothing. All I want to do is return these awful items and advise everyone to never order from such a place. Bikinis were flimsy, the back clip doesn’t even clip into place, and the dresses are so thin you can see through them all. Stitching is awful on all. POOR QUALITY CLOTHES AND EVEN WORSE CUSTOMER SERVICE. Never again!!!!!

    By: Natasha27-05-2020
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    No
    4
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    UA19111800959719005314

    This is the best store I could find.There are many products and you will find the one you like best.The price is cheaper than the other sites. And the customer service is very kin, they will solve your issue very soon.Recommend!

    By: chris12-05-2020
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    Yes
    10
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    Great

    Love the clothes. Quality is good and items are as described. Definitely recommend!

    By: Emma11-05-2020
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    Would buy here again
    Yes
    10
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    Bikini Set

    I had a wonderful experience with ZAFUL. I ordered three bathing suits and a romper from ZAFUL on April 20,2020 and I received it on May 2, 2020. They fit me great and the material doesn't look cheap at all. I will shop here again.

    By: Aylin08-05-2020
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    Yes
    10
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    Two Jeans

    Rubbish rubbish rubbish
    No invoices
    No communication
    No refund

    By: Y Jam29-04-2020
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    Yes
    2
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    Zaful clothing

    If you spend more than £130 on the website you will have to pay VAT and Duty taxes when it arrives to your country, I just got a bill for £76! Never had this trouble with the company before :(

    By: Poppy18-04-2020
    Stefania12-06-2020

    Did you pay that and collected the items? What happens of you reject the items? Do they definitely go back to the supplier if you dont pay the customs within 21 days?

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    Yes
    6.5
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    Two Jeans

    Poor quality ripped Jeans. I returned the rubbish Jeans and did not get a refund. I lost over £40.

    By: Y Jam05-04-2020
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    No
    2
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    Jacket

    Zaful are great! I bought a jacket from them a couple of months ago for a very reasonable price. It came super quick to, The quality of the jacket was decent, cosy, warm iv worn the jacket pretty much everyday and it hasn't shown any signs if wear. Its my go to website now for looking at new clothes. I would order again.

    By: Alexander J Parkinson28-03-2020
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    Yes
    10
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    WARNING! Numerous clothes for Christmas

    **SCAMMERS** They owe me £169.69 and are ignoring me. I ordered £ 116.45 worth of clothes on 15th December - part of the order arrived after Christmas and were smelly/musty/awful quality and just had to be returned. I also received an additional bill for £47.61from Fedex and it cost me £28 to send the clothes back. A total of £169.69 is outstanding as they paid £21.92 when I cancelled the outstanding goods.

    BE AWARE: They charge in £ but everything else is calculated in $. This means that they are in pocket and YOU are out of pocket.

    Now the 6th Feb, I have had enough. I returned them in their 'no question' timeframe, followed their instructions. But they ignore my tickets and request for help.

    People can't afford to just write off that kind of money.. but it seems as though this is what this company is trying to do.

    I also noticed the fake reviews, check them out by researching the people... they are all written by the same person with awful English skills.

    I will update when/if I get help.

    Again, their response is not helpful. I don't understand why they won't issue a refund. I have given them evidence that they have received the items back as per THEIR agreement,

    By: Sharon11-02-2020
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    Would buy here again
    No
    2
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    Swimming suits

    They sent the wrong order and I never heard from them again, no refund , nothing

    By: Jo04-02-2020
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    No
    2.5
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    cloths

    ABSOLUTELY TERRIBLE Zaful ignore my emails depite contacting them on 5 different platofrms about 20 times about getting a refund for them sending me the wrong item to there warehouse in SPAIN. DO NOT ORDER FROM HERE PLEASE

    By: morgan01-02-2020
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    No
    2
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    Black Boots

    AVOID ZAFUL

    Return address is in Spain, though they don't tell you this when you order. They put a Southall PO Box return address on the parcel in order to pretend they are acting within trading rules.

    By: Rosie SULLIVAN18-01-2020
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    No
    5.5
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    Clothing

    Do not buy from Zaful! Horrendous customer service, they just send standardised replies. I ordered £50 worth of clothes for my daughter for Christmas. Yesterday had an invoice from FedEx for import taxes of £42! This was not made clear on the website at all ...unless you trawl through the minutiae of their terms and conditions of course. Customer services are doing absolutely nothing to help. To make matters worse, the actual clothes themselves are poor quality and ill fitting. This is my first Zaful order and without a doubt it will be my last.

    By: Maria02-01-2020
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    Would buy here again
    No
    2
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    ZAFUL Chest Pocket Plush Button Plaid Jacket

    DO NOT WASTE YOUR MONEY!
    I Purchased 4 shirts from Zaful when they arrived 2 had one arm shorter than the other by nearly 3 inches on the the same shirt, on all 4 the lining was showing through the seems, the cut and finish of the shirts were terrible totally unwearable.
    On my complaint they offered me a discount of £15 against the £61.80 id spent i refused that and they asked me to return them for a full refund but at my expense but the return was to Hong Kong At a cost of £ 59.72 which obviously uneconomical to me as they wouldn't refund the shipping. I then opened a PayPal dispute they then offered £25 refund again i refused as the shirt were of no use to me.
    On seeing my first trustpilot review they contacted me to delete it and i would receive a full refund they said"

    As an exceptional offer, you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it"
    (which i would have done but in reality they would only be any use to a charity rag collection )

    After much thought i deleted it and contacted them to tell them i had done what they had requested but their reply was

    "We are sorry we found you opened a case,we cannot continue with the procedure without the case being closed. Please kindly close the case and contact us again."
    As a consequence Have reported them to trustpilot for them trying to manipulate a review,
    Clearly they already knew there was a PayPal dispute so their promise of a full refund on the deletion of my review was an utter lie.
    Zaful have to be the most dishonest company i have ever had the misfortune to deal with they are liars and cheats!
    If this review stops even one person making the mistake of ordering from them i will be glad

    I have also become aware any negative comment on social media are removed or blocked straight away be warned you never see any complaints on such platforms

    By: nic28-12-2019
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    Would buy here again
    No
    2
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    FAQ

    Is Zaful a trustworthy company?

    There are currently 63 customer review posted about Zaful. On average, they received a star-grading of 5.4/10, with 54% of the reviewers indicating that they would buy from the brand again.

    What services or products do Zaful offer?

    Zaful is mainly active in the Online Shop category, more specifically with Fashion, Sport & Outdoor.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Zaful website with confidence. If not you can find many other brands to read about on our website!