Auras Insurance1 reviews

A bit messy at first, but sorted in the end 22 April 2026

I was checking this cover before a short trip — wanted to be sure theft was included. I used the chat on their site and at first it all felt odd. The rep’s profile said Elizabeth but the person typed as Harry. He told me theft was covered. I read the policy myself, scrolling through the PDF, and only saw wording about "standard loss of baggage" so I asked again. A different chat agent (also named Harry, which made me raise an eyebrow) then said I’d been given the wrong info and that theft isn’t covered. That’s the moment I was properly sceptical. The chat felt a bit clunky and the profile pics didn’t match, so trust was shaky. I didn’t leave it there though — I asked for a supervisor and they explained the distinction clearly, pointing me to the exact clause and an example. Once that was clarified, I felt better about what I’d bought and how to use it (file claims, what counts as loss vs theft, that sort of thing). Not perfect, and don’t expect smooth sailing on first contact, but in the end the clarification helped and I could plan my trip with less worry.