AXA Landlord Insurance Reviews

: 2
50% Would buy here again

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D
Dorothy
Now a days, this is an essential services at every corner of world. Security of property is equally important like our life. AXA Landlord Insurance is a very friendly operator of house insurance ,...Read on
F
Francis
I have had an absolutely terrible experience with AXA Landlord Insurance. I paid over 500 pounds in premiums for the year and over winter had a leak in the flat roof that caused a small amount of m...Read on

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    AXA is an International Brand

    Now a days, this is an essential services at every corner of world.
    Security of property is equally important like our life. AXA Landlord Insurance is a very friendly operator of house insurance ,my all the houses and complexes are under AXA insurance as maximum are on rent and I do not want last minute nonsense.
    You can go for it.


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    Landlord insurance

    I have had an absolutely terrible experience with AXA Landlord Insurance. I paid over 500 pounds in premiums for the year and over winter had a leak in the flat roof that caused a small amount of mould and damage. I reluctantly started a claim knowing that it would be over my 500 pound excess. The online claim reporting seems to go no where (no confirmation and no follow-up) so after waiting a week, ended up calling multiple times where the agents frequently reported their computer system was down.

    After eventually getting my claim in (all while the repair was in limbo and my tenants getting increasingly angry) and after several emails over weeks to chase things up they finally gave me an estimate of my damage as 1500 GBP - no assessor to help or recommendations of people to perform the work. However, they are now disputing the "declared rebuild value" of the house, saying their surveyor estimates it to be 800k which is close to twice what was paid for the house (and considerable land) just a couple of years ago. Rather conveniently for them, that rebuild value reduces their payout to a few pounds more than the excess.

    I went with AXA because I thought they would be a reputable and trustable company for those rare situations when you need insurance. That couldn't be further from the truth and looking at past Ombudsman cases this seems to be a "trick" they have pulled on many of their customers in the past. I have since cancelled my policy and am pursuing all avenues to bring their practices to light. Do not make the same mistake I did.


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