AXA Landlord Insurance - Overall Rating based on 20 reviews
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Landlord insurance purchase
I recently bought some landlord insurance and I was really disappointed with the service I got. The prices were way too high, and they added an extra 10% for a small change in location. I think it's unfair not to be upfront about extra charges like that, so I've decided I won't be using their service again.
Unexpected expenses post-accident
Recently I was in a bit of a pickle when I got hit by a driver who didn't have insurance. It's been a nightmare sorting out taxis and a hire car that I had to fork out for. Even though I thought I was covered with comprehensive insurance, the unexpected expenses have really thrown me off financially.
I'm gutted that I'm not eligible for a courtesy car because the other driver was uninsured. It's put me in a tough spot, especially since I have to look after my elderly mum and can only work part-time.
Although AXA did waive the excess fee and chucked in £100 as a goodwill gesture when I made a complaint, the whole ordeal has been stressful and a real strain on my finances.Quick and easy policy updates
I found updating my landlord insurance policy to be really easy. I did it all online myself and didn't have to deal with any fuss. It was a simple process that saved me a lot of time and stress. And I even saved some money by doing it this way. I was pleasantly surprised by how easy it was to use the website and make changes to my policy. Overall, I was happy with how convenient and efficient the online system was.
Easy online car insurance purchase
Buying car insurance online was so easy and simple. I liked being able to choose different options for the specific car I was looking at, it really helped me decide. I went for a 1.5 engine car and the website walked me through all the important information. It was quick and stress-free, which made it really handy for me to get the insurance I wanted.
Insurance claim assistance
I was really disappointed with the customer service from this company. I got in touch with them because my elderly mother needed help with an insurance claim and I was hoping they could sort it out for us. Even though the person I spoke to was nice, they couldn't figure out how to actually help us. Then, the email they sent afterwards said they had dealt with my "complaint," when all I wanted was some assistance. The system seemed to tie their hands and prevent any progress towards fixing the problem. On top of all that, they wanted to hike up the rates by a massive 83%, which I thought was totally out of order. Thankfully, we managed to sort everything out without their involvement in the end.
Smooth and efficient landlord insurance purchase
Setting up my landlord insurance was a breeze! The website was really user-friendly, and the info given was clear and made sense. Getting an email confirming my coverage straight after I bought it was great, made me feel reassured. And the price was a nice surprise, really good value!
Car Insurance Purchase
I had a bit of trouble with my car insurance, mate. The registration details got all mixed up and when I tried to correct it, they tried to charge me extra! Can you believe that? I managed to sort it out online by myself, but honestly, their customer service is terrible. I made a complaint, but didn't even get a response. Definitely won't be renewing with them again!
New house insurance
We recently moved house and had to change our insurance. Axa were really great and made the whole process very simple for us. They also made sure we didn't have to spend too much money. We're grateful for their help!
Efficient and straightforward policy changes
I recently had to change some details on my insurance policy and the person I spoke to on the phone was really great. They were so efficient and helpful, they made it all seem really easy and stress-free for me, which I was grateful for. Straight after our call, I got a confirmation email which was a nice reassurance that everything had been sorted out correctly.
Quick purchase, simple process
To be honest, I didn't have high expectations for this insurance company, but I was pleasantly surprised. Buying my landlord insurance was a breeze, and I didn't come across any significant problems.
Quick and easy
The woman who helped me was absolutely fantastic, she really knew her stuff and made sure I was fully informed about everything. She was really friendly and made the whole thing really easy. I feel reassured knowing my property is now being taken care of by her.
New insurance policy
I recently got new car insurance and it was so easy. It ended up being cheaper than my old policy, which was a big bonus. Thank you so much!
Settled claim error
I was really surprised at how professional and efficient the company was. Even though they settled my claim wrong five years ago, they quickly let me know about the mistake and promised to send payment soon. It's not often you see insurance companies putting in that much effort to fix old errors, so I was really impressed.
Quick support, fair price
I was really pleased with the service I got. The company was really quick to help me out and made sure to mention any problems I might face. The solution they gave me didn't cost too much, but I did wonder if I should have got it for free. I think it's important to pay a fair price for a good job, and this company definitely did that.
Changing vehicle on my insurance
I found it really simple to change my vehicle on my insurance. All I had to do was log onto my account page and it was sorted in no time. Getting a confirmation email from them afterwards was a nice touch, it made me feel reassured about everything.
Car insurance purchase
I recently got myself some car insurance, and I must say I was really impressed with the service, the way I was taken care of and the price. The whole thing was just brilliant, and I felt really looked after the whole time. Thanks a lot!
Got landlord insurance
The guy who sorted out my landlord insurance was so helpful and made sure to explain everything clearly to me, even though I was clueless. I really hope he gets some recognition for being so awesome.
Efficient Purchase Process
I was really impressed with how easy and straightforward it was to get landlord insurance. The customer service team knew their stuff and helped me pick out the best options for me. They took their time to explain everything clearly, making sure I knew exactly what I was getting with my policy. The whole process was really slick and polished, making me feel sure that I'd made the right choice in picking this company for my insurance.
Landlord insurance
I have had an absolutely terrible experience with AXA Landlord Insurance. I paid over 500 pounds in premiums for the year and over winter had a leak in the flat roof that caused a small amount of mould and damage. I reluctantly started a claim knowing that it would be over my 500 pound excess. The online claim reporting seems to go no where (no confirmation and no follow-up) so after waiting a week, ended up calling multiple times where the agents frequently reported their computer system was down.
After eventually getting my claim in (all while the repair was in limbo and my tenants getting increasingly angry) and after several emails over weeks to chase things up they finally gave me an estimate of my damage as 1500 GBP - no assessor to help or recommendations of people to perform the work. However, they are now disputing the "declared rebuild value" of the house, saying their surveyor estimates it to be 800k which is close to twice what was paid for the house (and considerable land) just a couple of years ago. Rather conveniently for them, that rebuild value reduces their payout to a few pounds more than the excess.
I went with AXA because I thought they would be a reputable and trustable company for those rare situations when you need insurance. That couldn't be further from the truth and looking at past Ombudsman cases this seems to be a "trick" they have pulled on many of their customers in the past. I have since cancelled my policy and am pursuing all avenues to bring their practices to light. Do not make the same mistake I did.AXA is an International Brand
Now a days, this is an essential services at every corner of world.
Security of property is equally important like our life. AXA Landlord Insurance is a very friendly operator of house insurance ,my all the houses and complexes are under AXA insurance as maximum are on rent and I do not want last minute nonsense.
You can go for it.
Review with most votes
AXA is an International Brand
Now a days, this is an essential services at every corner of world. Security of property is equally important like our life. AXA Landlord Insurance is a very friendly operator ... Read onBy: Dorothy