Post Office Insurance14 reviews
This rating is based on 14 genuine user reviews submitted directly via ErvaringenScout since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Insurance purchase for my home
I was absolutely shocked by the terrible service I got from this company. The staff were rude, unhelpful, and had no clue about customer service. It was like dealing with a zoo in a post office not professional staff. Their prices were not good at all and I felt like they were taking advantage of me. I would recommend avoiding this place completely, it's a joke and a waste of time.
International package insurance
I've just tried out the international package insurance service and, sadly, my iPhone never made it to where it was meant to go. It was a real hassle that took me 20 days to sort out and try to get reimbursed for. Dealing with the whole situation was a complete nightmare, so I wouldn't advise using it.
Insurance purchase online
Yeah, I bought some insurance online and it was alright, I suppose. The website was a bit confusing so I had to ask my mum for help, but I eventually managed to get what I needed. Would have been better if it was easier to use, really.
Postal Insurance Purchase
I went down to the post office to sort out some insurance for my parcels, and let me tell you, it was an absolute nightmare! Every time I pop in there, the queue always seems never-ending, and typically there's only one person on duty! I attempted to use the self-service machine, but that didn't speed things up at all because I had to wait for what felt like an eternity for assistance. There was a young lad who was quite pleasant and helpful, but the other lady came across as rude and clearly despised her job. And please don't get me started on the lady who disappeared for lunch when there was a massive line of people waiting - so unprofessional!
Insurance Policy
I have to say, being a customer of Post Office Insurance was just fantastic. The staff were really helpful and knew their stuff when it came to the different insurance policies on offer. They pointed me in the right direction to find the best one for me. The process of ordering was simple and quick, I could easily choose the policy that worked for me. The prices were fair and made it an affordable option for my insurance needs. I got my policy documents without any delay or problems. All in all, I'm really happy with my experience and would definitely recommend Post Office Insurance to anyone else.
Insurance for parcels
So, I was trying to sort out this insurance for my parcels, right? But the person at the post office was seriously rude, like they think they're a big shot or something. And do they even bother washing their hands after handling all that cash? Gross. I'm telling you, next time I'm just gonna open my own post office with better service and cheaper rates. What's going on with India anyway?
Insurance purchase
I bought insurance from this company not long ago and honestly, I was pretty let down by the service I got. I had a problem with one of the staff members in their office, so I thought I'd drop them an email to complain about it. Trouble is, it's been weeks now and still no reply. It's just not on for a company to brush off customer complaints, especially when it's about their own staff. I was hoping for better communication and professionalism from this lot, but it seems like I might've set my expectations a bit too high.
Parcel insurance purchase
I went to the post office to get parcel insurance, as it's nearby, but I was not impressed with the customer service. There was one employee who always had a bad attitude and was not very helpful. I tried to be polite, but they seemed to be hostile towards me.
Home insurance policy
The process of ordering was quite simple and easy to follow. However, I didn't feel that the service from the company was very professional or understanding. The prices seemed ok at first, but I later discovered better offers somewhere else. On the plus side, the policy documents arrived quickly and efficiently.
Travel insurance claim
I recently had a bit of a nightmare with my travel insurance claim. Basically, my suitcase went missing during my trip, and trying to claim with the insurance company was a right pain. To start with, I had to wait around for the airline to confirm that my suitcase was well and truly lost before I could even begin the claim process. This waiting game just stressed me out unnecessarily, you know? Then, when I finally got to fill in the online form given by the insurance company, it was a nightmare. The page kept freezing, making it a real mission to get all the info in there. On top of that, the insurance company wanted receipts and photos as proof of ownership for the items in my suitcase. Trying to find receipts for stuff when I always pay in cash and don't keep records was a nightmare. Even when I provided a receipt for some pricey prescription sunglasses, they wouldn't give me any money back because of a stupidly high excess fee. The whole experience was a letdown, to be honest. The insurance company didn't show any understanding or compassion, which was pretty disappointing, especially after how much I shelled out for the policy in the first place.
Parcel insurance
I'm really shocked at the complete lack of competence and accountability at this company. I bought parcel insurance, only for my parcels to go missing not once, but twice in just 9 months. It's just not on and it's frankly disgraceful.
Incorrect Postage Fee
I have to say, I had a real let-down dealing with the postal service the other day. Got this card saying there was a problem with the postage on a birthday card that was sent to me a while back. So, I paid the fee and got it all sorted, but guess what? The letter still hasn't turned up! It's really getting on my nerves how inefficient and unhelpful they've become. The postal service used to be top-notch, now it's just a mess. It feels like every time I need to send a letter, the price goes up and the service gets worse.
Passport returns assistance
The customer service we got from Hazel was top-notch. She really went out of her way to make sure our passports were safe when they were returned to us. She told us about the risks and even gave us a more secure option. Hazel listened to our worries, put both passports in a secure envelope, and made sure we were happy with everything before we left. We've had great service here before, but this time was extra special. Thanks, Hazel, for being so professional and focused on giving us great customer service.
Important product
An essential products. I had used first for my Pet dog. That time I was on rent basis at east London.
Three months back when I owned a home ,my first job was to insured my home. Post office Insurance is a reliable source for any type of insurance what I read on their site.
In fact insurance is an essential products either for life or home or car ,this should must be buy by everyone.
Post office Insurance is my partner as they gave all segments ,so keep this number and email on your mobile always.
I must say, do not ignore insurance in your life ,Post office Insurance is a best option.Hello. And Bye.
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Use live chat tools to have real time conversations and when done, send a follow up email to every customer using post-interaction surveys and similar customer experience tools.
Hello. And Bye.
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About Post Office Insurance
Post Office Insurance is a prominent provider of various insurance products within the United Kingdom, offering services such as car insurance, home insurance, travel insurance, and life insurance. Originally part of the British postal service network, Post Office Insurance capitalised on the established trust and extensive reach of the Post Office brand. Over the years, the company expanded its offerings to meet diverse customer needs, ensuring accessibility and reliability. It maintains a strong presence through both its in-branch services and a robust online platform, catering to a broad demographic and continually adapting to market demands.
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Categories Post Office Insurance
Insurance | Travel Reviews & Experiences | Home Reviews & Experiences
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Last update: November 2024
Review with most votes
Important product
An essential products. I had used first for my Pet dog. That time I was on rent basis at east London. Three months back when I owned a home ,my first job was to insured my home... Read onBy: Julia