Spotlight: What are our customers saying?
Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system. Asked me to call them to sort it out. So turn...Read on
Oh please be aware and avoid this scam company! I was charged 100 just to add a second driver through my account! I'm not even gonna say about hidden HUGE excess policy which I was not made aware u...Read on
DO NOT USE THIS INSURANCE COMPANY!! They lie on the phone to sell you a policy and when it comes to cancel your policy they basically charge you a whole years worth of money to cancel. I filed a co...Read on
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Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system. Asked me to call them to sort it out. So turns out I have been insured for a week , wouldn't have been covered had I been in accident and had the audacity to tell me they would offer a new policy but as the old one had lapsed - due to their fault remember - the new policy would increase by 25% . No apology and no offer for a reduction so went elsewhere
Oh please be aware and avoid this scam company! I was charged 100 just to add a second driver through my account! I'm not even gonna say about hidden HUGE excess policy which I was not made aware until I've purchased it. Once I realised tried to contact them, rised a complain and guess what? I was ignored for several weeks and then complain was denied due I accepted terms and conditions. The fuck!! Run away don't waste your money and time
DO NOT USE THIS INSURANCE COMPANY!! They lie on the phone to sell you a policy and when it comes to cancel your policy they basically charge you a whole years worth of money to cancel. I filed a complaint which has been totally ignored and they have forwarded collection of the money to a debt collection agency. This is the poorest insurance company I’ve ever used STAY WELL CLEAR
Had insurance with them but had to cancel due to being laid off work due to covid=19, they would not pause insurance, I had been with them 5 months and paid monthly but they cancelled my insurance and charged me £121, then took it from my bank with no notice.
Avoid! Don't waste your time and money. Very bad experience with them and would not recommend to anyone. My car been written off 4 months ago but they still keep charging me for nothing and they not allowing you to cancel the policy. They saying if you want to you have to pay full amount! Customer service is rubbish. They just dropped the phone and not worried to call back. Never ever again! Keep away from this company
Please avoid!!! I have had a nightmear with this company to cut a long story short my ex partner is an abuser/ control freak who set my car on fire outside my home in the middle of the day this was nearly 5 weeks ago! I have not been able to work since as I am a care assistant who works for an agency and works in different locations everyday! I have a support worker myself due to what I have been though with my ex partner with abuse, physically, mentally and financially due to this a support worker sent a letter to the company stating the facts of my case and what I had been though my ex partner targeted my car so I couldnt work and knew I would be left with nothing! We are in 2020 and still there is no understanding of domestic abuse and the troubles people face after. I have been left waiting weeks by this company every time I have contacted them I get told something different on every occasion I have explained I need a car for my job not even a courtesy car offered when asked I got refused but still in the mean time 2 weeks after I had made the claim I still have no car to drive a full months payment over £100 was taken out of my bank which I could not afford due to not being able to work and beung a single mother as I had already explained several times when contacting the company for an update, Pauline Alexander has been dealing with this claim and has dragged it out for as long as possible with no care at all everytime I speak to this person I get told something different! This person has no idea of how to do the job! as of today I am still waiting for a pay out with my next monthly payment coming soon for a car I don't have any longer. The only reason i have goven this review 1 star od because it wont let me leave them empty that's what this company deserves 0 star rating!!!
It also took the company over a week to pick my burnt out vehicle up that was basically left on my door step with kids in the street playing with it I did advise the company of this to which I had no response, it took another week then for the people who picked my car up to give it to the insurance then also tired to send another company a week later for my car which already had been picked up by them that got me worrying. Never ever use bright side insurance!
Bad experience with this company.
Just phoned today to change my address and end up paying £62 admin fee not the premium my insurance premium didn't go up.
I asked them I can do it by myself as I have the brightside account but guy said you still have to pay £61. What is the point having account if you can not amend anything by yourself?
It took him 2 minutes to do it which I could have done it by myself.
Just a rip off.
I had an insurance tesco and i able to do any changes by myself without any charge.
I wont be buying insurance from brightside anymore just a rip off.
Told the guy I will be leaving bad review but he is not bothered. He was rude and was only interested in money.
Not sure how they will deal when I have a claim?
AVOID AT ANY COST.
Please change company's as if you ever do need to claim you will be waiting a very long time.
They charged me twice for cancelling.
When I cancelled my policy I found out that Brightside wanted to charge me £60 and the insurer also wanted to charge me £60.
This is a scam.
I filed a complaint with Brightside at which time I was told I would have a response within seven days. No response but they have taken the money, £120.
Do not use this broker, they are a con.