Eurosender44 reviews
This score is based on 44 genuine reviews submitted via BritainReviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Relief on moving day
I needed a courier because I was moving and my back's been rubbish lately, so I wanted something straightforward. With other firms I ended up on hold or passed around, but Eurosender picked up, spoke proper English and sorted my booking quickly. The staff were calm and helpful — shout to Laura who chased things. Not perfect — international price felt a bit high — but overall a relief.
Missed pickup, poor response
Sat in my kitchen watching the clock — no one turned up for a time‑sensitive collection. The pickup spot confirmed Eurosender never arrived. Eurosender shrugged it off and suggested useless options. I’d found them on a comparison site and had even told a colleague — oddly the depot staff were actually helpful.
Sorted — with a few nerves
It was a bit of a fraught week — parcel went missing and I called Eurosender mid-morning. Alexandra Kritikou picked it up and, honestly, moved faster than I'd expected. Her messages were calm and clear, which settled me; she chased carriers and had it located the next day. I will say the tracking updates could've been better, but the personal touch really made the difference. First time I used them, and it was a pleasant surprise — saved me a load of hassle.
Kitchen-table surprise fees
Parcels stacked on the kitchen table when the invoice landed — not ideal. I use this service for my small online shop, sending parcels most days, attracted by the low headline rates. Two months in they hit me with a retroactive surcharge for "mismeasurements" and gave three days to pay, via a noreply email that warned of legal action. To argue you’re shoved into a support form with a tiny 500‑character limit and get a blunt "you must pay" reply. When I asked for proof they sent a cropped spreadsheet screenshot, which felt pointless. Oddly, the actual deliveries were quick and packages arrived in decent nick, so that was a surprise. Useful when timing matters, but the billing and support make it unreliable for business.
A bit of a faff
they missed Friday because I didn’t pick up (30 minutes, fair enough), I asked to reschedule to Tuesday and was told Monday, then later told Tuesday. No one turned up Tuesday and there were no calls, so I chased Wednesday. Barbara answered then and actually tried to sort it, rescheduling to Thursday and even said she’d ring me back that same day. She didn’t. Thursday I messaged again, Spela replied saying Barbara would contact me soon. I asked why Barbara hadn’t done what she promised (she’d been in the same chat, weirdly) and the reply was basically a read and a closed chat. Barbara later emailed saying she didn’t know why — helpful, not. In the end I rang GLS Spain myself, got bounced back to Eurosender, and somehow the collection happened on Thursday. So yeah, it was messy, slow and I had to do most of the legwork, but credit where it’s due: Barbara did try to help at one point and eventually it was picked up. Still, poor communication and too many dropped balls for my liking. If they tightened up the follow‑through this would be fine.
Dodgy transit for my home office kit
I hesitated before booking — shipping a desktop and monitor for my home office and daily freelance work felt risky — and honestly those doubts didn’t really vanish. They collected both items, then one shipment went missing. Customer service insisted on photos of the original packaging I hadn't kept. Bit of a shock, though one agent was surprisingly apologetic. Still really messy, lost time.
Tell-tale warning
I'd say don't rely on them — they blamed us for failed collection and that was the end of it. We were told pick-up was attempted and items weren't packed correctly; that simply wasn't true (we checked, double-checked). Now people are stressed, travel plans at risk and our stuff won't arrive in time. Honestly, I'd warn others to choose a different carrier and document everything if you have to use them.
Bit rocky, then sorted
I started using the service a couple of weeks ago and at first I was a bit irritated — some things didn't arrive as expected and I almost gave up. I contacted Mrs Lucy's team and, to my surprise, they listened and sorted it quickly. Getting the full refund last week was the moment I relaxed; it showed they cared, despite the rocky start.
Surprise £115 charge
I'm not using them again — simple as that. They asked for another £115 out of the blue, so I almost told them to keep the parcel. I needed this delivery because it was a keepsake from someone very special, not a random buy, which made it worse. Trustpilot updates were handy but Eurosender's surprise charges and handling left me cold. Not impressed, won't risk them again.
Relief at last
First time I spotted them on a small forum, I was sceptical. A mate had sent the link after I lost almost everything to a fake broker. There was that moment—when I saw the recovered balance land back in my account—I felt proper relief, and a bit dazed. They weren't perfect, but they did what they promised. I even recommended them to someone at work. Human help, straightforward, and honest enough for me.
Thought it was doomed
Sat on my doorstep with a flat coffee and my suitcase thinking this was a terrible idea — a mate had actually recommended Eurosender so I went for it. Courier never turned up (waited 8am–7pm), no call, nothing. I rang Eurosender and at first they couldn’t contact the driver, I mean really? Panic. Then, slowly, they tracked him down and sorted a depot drop-off. The moment the tracking finally said “collected” I breathed out and actually smiled. Bit of a mess, but it worked in the end.
Dodgy start, great finish
I spotted Eurosender in a Facebook group — a mate had tipped me off. The collection was a bit messy and I was sceptical, but Špela from their team was calm and really patient. She kept phoning and emailing, answered daft questions, and in the end arranged the pickup and delivery without fuss. Turned out much better than I expected, so I recommended them on.
Priority let‑down
I paid for the two‑day priority option after a mate recommended it, and I first saw the service on their website. It’s been a week now and the parcel still hasn’t arrived — tracking just sat on the same update for days. The logistics are frustrating, honestly a waste of the upgrade, but I’ll say customer support made the difference. Anne‑Sophie has been helpful, patient and actually chased things up for me, so that was good. Not perfect, but really workable.
Sorted quicker than I thought
I sent a few odd parcels and a bulky lamp for the flat — didn’t expect much but they surprised me. Booking was dead easy and the team kept phoning when anything wasn’t clear, so I felt taken care of. When I changed the delivery address mid-week they just sorted it, no endless forms. Pick-up happened the next day, quick and no faff. Proper relief, I'm pretty chuffed with how relaxed it all felt.
Delivery and claims mess
Spotted them on a local Facebook group and even told my sister to try their deals. Ordered an iron kit with a few extras. Delivery was marked as "damaged" and customer service kept saying everything was destroyed, though boxes looked fine and some small bits arrived. I claimed €1000 on insurance and they only paid €300. Calls took ages and answers were vague. Oddly, one tiny accessory turned up perfect, which surprised me, but overall the delivery handling and service were poor.
A bit of closure at last
I signed up a few weeks ago after a mate suggested it, and at first it all looked very slick — nice website, clear steps. Then a couple of worrying days when something felt off, but the recovery turned out far better than I expected. Support actually replied quickly and I got a fair chunk of my money back, which was a proper relief. Not perfect, not flawless, but it made me double-check everything from now on. Oddly reassuring, really.
Rough start, decent finish
I booked a collection after my flat move because my dodgy back meant I couldn’t lug boxes; thought Eurosender would sort 11 boxes and I paid €517 up front. At first I was fuming — courier didn't have the van ready and just left, and for weeks it felt like a loop of excuses and blaming. I rang and emailed loads, even complained formally. I was sceptical they'd fix it, but after pushing harder and getting consumer protection involved things finally moved and they rebooked at a fairer rate. Not perfect, but in the end it worked out and I’m properly relieved.
Left waiting, again
I was already sat at the kitchen table on day four, laptop open, waiting for a knock that never came. They were meant to pick my parcel up — four separate bookings — and each time nothing turned up. It's odd because they say they work with big carriers like FedEx, but whatever happens behind the scenes is messy. I paid up front, missed a delivery window, lost hours from work chasing emails and calls, and in the end they offered an 80% refund. That refund actually arrived (which was a surprise), but it hardly makes up for the stress. The service felt unorganised and a bit careless; the ordering process was okay, not brilliant, and the price itself wasn't bad. Having used other couriers that at least show up, I'd be cautious — fine for low‑risk stuff, but I wouldn't trust them with anything valuable.
The moment it turned around
I was proper fed up — emails ignored, no-one seemed to talk to DHL, and I ended up chasing them both like it was my job. It felt like the worst shipping nightmare, and I was ready to bin the whole thing. Then, after a couple of tense weeks, a manager finally phoned me, actually listened, and promised a reship and a partial refund. That phone call was the point I stopped being so sceptical. The replacement arrived a few days later, mostly intact, and they followed up to check I was happy. I’ve had better and worse with other couriers, but that call made the difference.
Finally got it back
I was on the sofa, cup of tea forgotten, just staring at the withdrawal screen — felt ridiculous. I’d been using the platform for small trades, building a tiny profit and then trying to cash out. First attempt was in early February and nothing happened, no updates, no money. Tried again in April and the request was rejected, which was just the last straw. I did my own digging, involved the police and eventually found a recovery outfit who actually worked on my case and recovered the full amount. Relief is an understatement, honestly. It took persistence, a few late nights and a lot of emails, but the people who helped were calm and practical. I’ll keep telling others about this, because if you’re in the same mess, don’t give up — there are ways through it.
About Eurosender
One of the many fears that befuddle individuals or companies when they order for delivery is not actually the possibility of one’s goods being whisked away, but that eternity might be spent before their goods are delivered to them. Punctuality is of the essence which is one of the determining factors that brings about growth in business and income flow. Faced with this challenge of logistics, some online platforms have helped In syncing different logistics platform to their site which leaves you with the choice of simply making your best choice. One of such is Eurosender. While we cannot be so sure of the effectiveness of their service nor the trustworthiness of their shipping, it is expedient to advise that you seek them out in finding more about their services and this can be done through reading their homestead customer reviews here.
About Eurosender
Headquartered in Luxembourg, LU and has offices in Luxembourg, Ljubljana and Kyiv, Eurosender is a modern digital platform that offers direct access to a wide range of logistics services in Europe. Founded in 2014 by Slovenian entrepreneurs Tim Potočnik and Jan Štefe, Eurosender alleges to provide postal, courier and freight forwarding services. They act as a bulk buyer that aggregates demand from businesses and end-consumers and can negotiate lower prices with the logistics service providers
Products and services of Eurosender
As a company that offers a wide range of logistic services, you might want to know what their range of services covers or what you can send. Their services cover, standard shipping, freight transport, envelope, express, van delivery, individual offer, less than truckload (LTL), Full truckload (FTL), Relocation and removals, Airfreight, sea freight, and rail freight. They maintain that one can ship anything from furniture such as tables, chairs, beds and mattresses to household items like fridge, Air conditioner, lamps and other household appliances. One can also ship electronics, shoes and clothes, books, musical instruments, bikes, skis, surfboard, cars, motorcycles, tyres, car parts, etc. To ship your goods, Eurosender offers through either standard shipping, Express shipping, freight service or van delivery. While Standard delivery is cost-effective, express delivery takes the shortest delivery time, with 24hrs for the same continent and 48 – 72 hours for worldwide delivery. They maintain that the freight delivery is best for transporting heavy and bulky loads and the van delivery can be reserved solely for an individual.
Complaints, compliments and tips for Eurosender
Have you used Eurosender in shipping a product via any logistic company? How was the nature of the delivery? Fast? Slow? Normal? What method do you use in shipping? Is there any restriction to what you can send or ship? Do you have any experience you would like to share about their services? You can do this by giving us your feedback on the customer's service delivery box where it shall be seen by others and would help in getting them to know about their services. Your feedback is highly anticipated and appreciated.
Details
Contact Information
9, Rue du Laboratoire
1911 Luxembourg
Luxembourg
📧 https://www.eurosender.com/en/contact
Categories Eurosender
Services | Other Services Reviews & Experiences
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Last update: June 2026
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Review with most votes
Label issue resolved by custom
I had a bit of a problem with my label when I was using the services, but luckily Amandine from customer service was an absolute star. She was super helpful and got back to me q... Read onBy: neil