Scent Decant2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Double-booked order, but delivery saved it
I forgot to add a promo code, didn't get a confirmation email, so I thought the order hadn't gone through. I re-ordered with the code (it accepted it as first-time, weird) and then my card showed two charges. No one answered initially, just an automated “thanks for your purchase” email. To be honest I was ready to complain everywhere. Then, and this is the odd part, the delivery turned up on time, everything looked fine and actually helped my back straight away. After that I chased customer service again and they finally sorted the duplicate charge and applied the discount retrospectively — not instant, but they did it. So I went from sceptical to properly relieved. Not flawless service, but delivery and the eventual fix made it worth it.
Nearly gave up, but glad I waited
I honestly thought this was going to be a disaster. I needed a new perfume for a posh do — was running out, stressed. Delivery was late and at first I had zero updates, which had me proper worried. I messaged them a few times and they were slow, but after a nudge they re-sent the parcel and it turned up in the end. The scent is lovely, lasted well and I'm pleased I stuck with it. Also, customer service apologised. Small hiccup though — better tracking would help.
About Scent Decant
Scent Decant is a retailer specialising in fragrance decants, offering smaller-quantity transfers of perfumes and eau de parfums into separate spray atomisers. The range typically covers designer and niche scents, allowing customers to sample fragrances or buy travel-size portions without purchasing full bottles. The service is aimed at perfume enthusiasts, shoppers comparing scents before committing, and people wanting portable formats for everyday use or travel.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Scent Decant
Online shopping | Cosmetics & Personal Care Reviews & Experiences
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Last update: February 2026
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