Alert1 Medical Alerts5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
Featured Reviews
Reviews (5)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A lot of chasing for nothing
I’d avoid this, frankly. My sister is over 80, lives on her own and has had a few falls, so when a neighbour mentioned Alert-1 I thought the necklace was a sensible bit of reassurance. It never turned up. I rang several times, then contacted UPS as I was told to do. UPS said they were waiting for paperwork from Alert-1, while Alert-1 kept sending me back to UPS. Honestly, it felt like being stuck in a tiny customer-service roundabout. The surprising part was that the first monthly charge arrived perfectly on time, despite there being no necklace. When I asked for my money back, I was told I’d need to pay another $150 for replacement equipment. That was the point I gave up. Not the care or help I expected.
Reassuring support for Mum
Once Mum started needing a bit more help at home, having the Alert1 device nearby made everyone feel calmer. She wears it most days, even when she’s just pottering about the kitchen or sitting in the garden, and it’s simple enough that she doesn’t have to fuss with it. The button feels easy to press and the service gave us a bit of peace of mind, honestly. Setting everything up was straightforward too. It’s one of those things you hope she won’t need, but it’s reassuring knowing it’s there.
The return deadline made no sense
My neighbour first mentioned this monitoring system, and I went ahead despite being unsure about how reliable it would be. That hesitation turned out to be fair. We had several faults with the unit and asked to cancel on 23rd April. The monitoring had been paid until 26th April, yet we were told the kit had to arrive back with them by the 26th or another charge would apply. I asked again, thinking I’d misunderstood, but the next person gave the same answer. Posting something and having it received within the remaining paid days was not realistic. The system did work sometimes, to be fair, but it needed too much attention. What annoyed me most was the lack of allowance for the earlier problems. The return rule felt weighted against customers, especially older people relying on the service.
Almost lost patience, then sorted
they offered a prepaid return bag but said there’d be a $15 handling charge and they’d keep $48.28 of my $482.80 unless I charged and tested the unit first. It all smelt a bit off, like something aimed at people who don’t check the fine print. I was fairly sceptical, I won’t lie. What changed my tune was sticking to my guns, logging every call and nudging them until they actually acted — they sent a proper prepaid envelope, apologised and refunded the lot. Took effort, but I ended up satisfied because they made it right. My advice: keep records, don’t accept vague promises, and push for written confirmation.
Unexpectedly decent after a mess
charged it as instructed and within a day we were getting battery warnings and random voicemails telling us something was wrong. For a few days there were daily alerts, and it felt like we were on call constantly. The worst bit was an overnight call to say the button had been pressed and paramedics might need to be sent — only to find our relative perfectly fine and the device untouched. It was baffling, because an hour later the same alarm pinged again and then the device showed as offline with a dead battery. At that point we decided to send it back. Saying goodbye to the faulty unit was straightforward enough — I followed the return instructions and posted it off. What caught me out afterwards was being rung the next day to say the device showed 75% battery and could I send tracking details so they could flag it as returned; apparently it had come back to life and the monitoring team didn’t want UPS to trigger a false alarm. Then, maddeningly, in the small hours we were woken up by yet another call saying paramedics had been dispatched — for a device that was already in the mail. So yeah, communication there was messy and it was upsetting to be pulled up at 1:30am. I had to wait until morning to get anyone senior on the phone, and they weren’t keen to offer any refund for the hassle, which was frustrating. Despite all that, a few positives stood out: some of the staff were genuinely helpful and polite, the replacement process itself was quick, and I was actually surprised by how fast the monitoring team respond — even if sometimes that speed worked against us. Compared with other companies I’ve dealt with, the technology and idea are good and the responsiveness is impressive; the execution and internal communication need work. So, not perfect, but I’d still recommend them with the caveat: expect a few hiccups and keep your cool — and get tracking info handy.
About Alert1 Medical Alerts
Alert1 Medical Alerts provides personal emergency response systems (PERS) for individuals who may need assistance at home or while out. The company offers wearable help buttons and monitored alert services designed to connect users with emergency responders and designated contacts. Its services are typically used by older adults and people with medical conditions or mobility risks who want a way to call for help quickly. Alert1 Medical Alerts is operated under AlertOne Services, Inc.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Alert1 Medical Alerts
Services | Other Services Reviews & Experiences
Page Statistics
Last update: September 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
The return deadline made no se
My neighbour first mentioned this monitoring system, and I went ahead despite being unsure about how reliable it would be. That hesitation turned out to be fair. We had several ... Read onBy: Sofia