Anthem Publishing23 reviews
This score is based on 23 genuine reviews submitted via BritainReviews since 2025.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mixed feelings after a surprise bill
we’d gone in for routine cleanings, thinking they were covered, only to find the annual maximum had already been hit. The EOB made it worse — it lists claim numbers and amounts but doesn’t say, clearly, how much allowance is left. So you carry on with what you think is preventive care and then get landed with charges. Contacting customer service was patchy; I got different answers from different people and no one could point to a simple summary that would have stopped this. I did use formal complaint routes and that did prompt them to tidy up a privacy slip-up — they’d disclosed some claim details publicly and only corrected it after I flagged it — so in that narrow sense some of my doubts eased. But they still wouldn’t take responsibility for the billing gap, so I’m not fully satisfied. In everyday life this matters: family appointments get scheduled round assumed cover, not fine print. Overall, a partial improvement on privacy handling, but the billing and communication side still needs proper fixing.
Not worth the bother
there was one helpful person at the end, but it's so rare it almost felt like a plot twist.
Quick fix, good end result
the replacement was dispatched the same week and arrived neatly packed, no drama, and I was able to print what I needed with time to spare. The person I spoke to later was friendly and actually quite helpful, which made me feel better about the whole thing. Price felt fair for a custom screen, and the turnaround on the second delivery was impressively quick. I did tip another bandmate who was thinking of upgrading their kit, purely because of the final result and how the problem was handled eventually. Emotionally, there was a bit of stress at the start — annoyed, not gonna lie — but the resolution smoothed that out. So, all in all a decent experience: minor hiccup, decent service recovery, and good delivery speed. Would recommend if you don’t expect perfection on first contact, but they’ll sort it if you push them a little.
When doubt turned into relief
Funny thing — I almost didn't sign up. I had that familiar knot in my stomach. I’d read horror stories and I've been banged about by other insurers before, so I was wary. I rang to check a few details, mainly because I didn’t want any surprises come January. Short call at first, then it lengthened. I was bracing for the worst. I half expected to be asked for a birth name or some awkward, invasive question. That was my big worry. I’ve been through it elsewhere and it leaves you cold. So yes, I doubted it would go well.
But then something shifted. There was a rep who actually listened. Not just the usual scripted replies, but someone who asked for other ways to confirm identity — date of birth, a few bits from my medical record, an email. They offered to loop in a case manager. At that point I felt cautious, but also strangely hopeful. The case manager was patient. They checked things, apologised where needed, and, crucially, respected how I wanted to be addressed. It wasn’t perfect. There were a couple of awkward moments and I had to repeat myself. Still, they fixed the record and helped me sort the enrolment so my appointments could go ahead.
I had to cancel a January slot at one point while things were sorted — annoying — but they helped reschedule without any fuss. I mentioned past bad experiences and they didn’t brush it off; they asked for specifics and said they’d escalate internally. That meant a lot. I stayed sceptical right up until my first claim went through, and then I actually relaxed. The mental load eased.
So, if you’re like me and you’ve been burned before, it’s worth asking for a named case manager and being clear on verification options. HIPAA allows other ID checks, and they used them. Not perfect, but much better than I feared. I’m genuinely relieved now. The whole thing flipped from anxious to satisfied. Small human gestures made the difference.First screen, pretty chuffed
packed well, arrived a few days after proofing and customer service checked in without being pushy. I'll order more; tip: ask about lead times.
Delivery OK, replies not so much
I’ve emailed a few times about no longer being liable for the service charge and got no proper acknowledgement, no reply at all, really. Other firms usually confirm straight away. I’m grateful the parcel came but please, do answer emails.
Nice and straightforward
Happy overall — really smooth. I first spotted the site thanks to a mate at work and gave it a go. One item was briefly out of stock but they rang me straight away and asked if I wanted two deliveries or to wait a few days. Friendly chat, helpful options, and it actually shipped earlier than expected.
Regretted the swap
Saw them from a mate’s tip and signed up thinking why not. Over the last year their claims handling has been painfully slow and customer service just shrugs — kept being told what care I could have, even when my GP said otherwise. Appeals felt pointless, like talking to a wall. I even told my sister to try them, which I now regret, a bit annoyed really.
Switching GP was a proper faff
the online portal is basically payments and nothing else. Tried calling after a couple of days. Getting through was a mission and I was refused an in‑network list. Left on hold ages after asking for a supervisor. Bit of a mess, honestly. Oddly, one rep did later email a couple of names, which was a small surprise.
Third call and still waiting
I'd just rung for the third time when it dawned on me how ridiculous it's been. A colleague had recommended this plan, so I signed up over a year ago and still haven't properly seen a GP through them. The website keeps assigning people who aren't GPs, won't let you book, and when I found a GP who was listed as covered they still couldn't update their system — over and over. I ended up paying privately because I needed to be seen. When you do eventually get someone helpful on the line they sort things out, but getting there is slow, messy and irritating.
Promises on paper
Sat in the GP waiting room flicking through the brochure, I thought 'this will be fine' but had a nagging doubt and decided to go for it anyway. That doubt didn't vanish. They told us cover would be active, then it wasn't; we paid large sums for meds and appointments despite being customers. Calls give conflicting answers, you get the runaround and some straight-up untruths. Compared to other insurers we've used, this was poorer. It's left my partner stressed and a bit damaged, honestly.
Halfway won over
I was halfway through the refund queue, muttering to myself about lost points and that stupid rewards programme, when the assistant actually listened. That was the exact second I thought, okay, they're not completely hopeless — tiny victory. She dug through notes, called a colleague, and within ten minutes had corrected the balance and arranged a partial refund. Still, it wasn't flawless — slow, a bit chaotic, and I had to repeat details twice — but I left oddly pleased and mildly relieved. My advice? Keep every receipt, be polite but firm, and don't give up.
Late-night chaos, then a let-down
thank goodness he was near a decent hospital, they sorted him out fast and were unexpectedly brilliant. Then came the insurer drama — we filed a claim for the emergency care and it was declined for not being “pre‑approved.” Tried to appeal, customer service was distant and slow, lots of hold music and vague emails. It’s the way they handled it, not the cost, that’s the sting.
Halfway through a week of calls
irritating admin and patchy delivery, but some helpful humans at the end of the line. I’ll probably look elsewhere next year, but for now it does the job.
Solid for daily work
By the time the van turned up on a damp Tuesday I’d already run through the last of my inks, so their prompt delivery saved the week. I use their screens, inks and consumables every day for printing tees, labels and packing orders; it’s part of the routine now. Products are reliable, prices fair, and deliveries usually arrive when expected — that makes a big difference. Customer service is mostly helpful, though a couple of times they were slow to own problems or offer a real solution, which was frustrating. Still, overall it does what I need and I still recommend them.
When it finally clicked
I was on the phone again, tapping my foot. I’d been put through to three different teams because my GP had ordered a minor procedure for my persistent lower back pain. I needed it to avoid more chronic problems and repeated pain, and to keep working. They initially refused it. Calls dragged on — 27 minutes, then 55, then a 'live chat' that turned out to be a bot. I got fed up. The moment I was satisfied was when a real person, a supervisor, finally checked the notes, found a missing referral and agreed to authorise it on the spot. It wasn’t perfect and I’m still annoyed at being bounced around, but seeing the approval come through made me breathe out. Human help matters.
First time with decent screens
A mate pointed me to these at a workshop so I ordered a small batch to try. Ordering was straightforward, I asked for proofs because I didn’t want to cock it up — they came back fast, within a couple of days. I approved on Wednesday and the screens were at my door on Friday. The frames feel solid and the mesh tension is consistent, so registering was easier than I expected; prints came out clean, no weird sags. Packaging was careful too, much better than another supplier I used. Glad I tried them, really; they made the first run less faff.
Not brilliant, but it did the job
there was a moment, when I finally had an appointment and my repeat prescriptions were sorted, that I breathed out. It’s not perfect, billing and referrals are confusing and I still have to chase, but for day-to-day stuff — repeat meds, kids’ jabs, GP chats — it actually works, just a bit clunky.
Caught in the middle but sorted
There I was, mid-coffee and about to panic, when I noticed on the insurer portal that shipments had stalled — turns out Anthem's records had changed. Phoned their support and ended up ping-ponging between Taylor, Tammie and Leigh. Taylor was clearly on it, but the system kept dropping the line, so I asked the AI to reconnect and it miraculously put me with Tammie. Tammie tried to bridge me back to Taylor, who was still chasing the other department. I was told to hang on, which I did, half listening and scrolling through my feed. Eventually Taylor dug out the right contact at the other team and actually got us through. That exact moment — when someone found the right person and called me back with a solution — made me relax properly. Saw the number on the insurer site first and I’ve already recommended them to a neighbour. Properly impressed, quietly relieved.
Small win after a long runaround
ask for an itemised estimate before any X‑rays and insist they note the procedure code. Would’ve saved me hours on the phone, but glad it ended up sorted in the end.
About Anthem Publishing
Anthem Publishing is a privately held magazine publisher that offers a wide range of magazines covering various niches or topics. The company aims to help readers actively pursue their hobbies and interests through their publications. With an extensive collection of magazines on topics such as running, baking, cooking vegan food, and coloring, Anthem Publishing delivers products to customers through their delivery service and provides responsive customer service for inquiries. Share your feedback on Anthem Publishing to help them enhance their products and service delivery for the best client experience.
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Last update: April 2026
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Review with most votes
Worth the fuss in the end, hon
I didn’t mean to get into a saga, but here we are. I signed up because my lower back had been a nightmare after a move — could barely sit, needed physio, a chiro and some counse... Read onBy: Joe