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New appliances
We had to buy some new kitchen appliances and Jonathan was a massive help throughout the whole process. He managed to source everything we required at great prices, especially with a discount for buying multiple items. We were always kept informed about the progress and Appliance People made sure our items were stored safely until we were prepared for delivery. The items arrived swiftly and at a time that suited us. Jonathan also followed up with us to ensure we were satisfied with everything. I would definitely recommend Appliance People to anyone in need of appliances and looking for a company that genuinely cares about their customers.
Extractor purchase
I bought an extractor from Appliance People and they said it would arrive the week of 11th March. At first, they were good at communicating when we bought it. However, I've been trying to get hold of them all week to check the delivery date, but they haven't been responding to any of my messages. It's really disappointing and frustrating that they're not keeping in touch.
Cooker and hood combo
My experience with Appliance People was absolutely brilliant from start to finish. I had a look at their website and then got a call from a really helpful guy named Jonathan. He really took the time to understand what I needed and gave me lots of options and prices. He even went above and beyond by sending me some pictures via email so I could check out all the different colours available. I managed to find the perfect cooker and hood for my new kitchen at a really good price, it was actually the cheapest option out there. The customer service I got was top-notch, and Jonathan's knowledge and expertise just made everything so easy. The team at Appliance People really made sure my order was delivered on time, they were so accommodating. I'm really impressed with how professional and efficient they were, and I wouldn't hesitate to recommend Appliance People to anyone looking for quality appliances.
Washing machine purchase
I made the mistake of buying a washing machine from this company, or should I say, one of its many versions. The whole thing was a total nightmare. They not only didn't bring my washing machine on time, but they also had the nerve to give silly excuses for the delay. Once, they even said my washing machine was stuck in a container on the Suez Canal! The level of incompetence and lies is unbelievable. I really recommend avoiding this company unless you like being deceived and throwing away your money.
Extractor fan ordered
I ordered an extractor fan from this company a month ago and I still haven't received it. They took my money immediately, but it looks like they forgot to actually send me the product. I've tried reaching out to them through messages and calls, but it seems like they've vanished. I had to open a case with PayPal just to get a response. It's really unacceptable, I'm very disappointed.
Cooker hood ordered in November
I bought a cooker hood from this shop back in November, and at first, everything was going well. They told me it wouldn't be ready until the end of January, which I was cool with. But since then, I've heard nothing. No replies to my emails, the phone just keeps ringing, and the online chat is never available. It's really frustrating to be treated so poorly. I definitely wouldn't suggest buying anything from this store to anyone. In fact, I've had to get my credit card company involved because of this total lack of communication and customer service.
Quick and easy purchase
The delivery was really quick and simple. We had a bad experience with another company, but Appliance People really saved the day for us. The delivery driver was so polite and helpful. We'll definitely be shopping with them again!
Range cooker purchase
I've been redoing my kitchen and needed to get myself a new range cooker. I checked out loads of websites and found that Appliance People had the best price. I got in touch with Dominic and he was really helpful in sorting out my order. The website was dead easy to use and I only had to wait a couple of weeks for my cooker to turn up. Dominic and the gang were absolutely fantastic and I'm over the moon with what I got. If you're after some new appliances, make sure you give Appliance People a look!
Oven and cooker hood purchase
I bought an oven and cooker hood from Appliance People back in November last year. At first, they were really helpful and agreed to keep the items for me until March. But ever since then, getting the delivery sorted has been a total nightmare. I've tried reaching out to them multiple times, but still no sign of my order. Their lack of communication and responsiveness is really disappointing. Looks like I'll have to ask for a refund and take this problem to the next level.
Fridge freezer click and collect
I ordered a fridge freezer online and opted for the click and collect option. When I arrived at the showroom/warehouse, there was this guy named Jonathan. He was really helpful and friendly. Jonathan assisted us in loading the fridge freezer into our car and even went above and beyond to ensure everything was sorted. The product is fantastic, the price is reasonable, and the service was exceptional. I highly recommend this place! Definitely a 5-star rating from me!
Excellent service and pricing
I recently bought something from Appliance People and I have to say, I was really impressed with the service I got. The staff were so helpful and really made sure I was happy every step of the way. They were friendly, knew their stuff, and went out of their way to make sure I was satisfied with my purchase. They kept in touch and answered all my questions quickly. The prices were good too, and they had a wide variety of products to choose from. Overall, my experience with Appliance People was really great. I would definitely recommend them to others and will be shopping with them again in the future.
Competitive pricing and excellent communication
I came across The Appliance People while randomly searching on Google, and I'm so happy I did. The product I bought was competitively priced, and after a brief phone call to double-check everything, I went ahead and placed my order. The communication from then on was fantastic - they kept me updated at every stage. My delivery even showed up earlier than expected, and I got a follow-up message to make sure I was happy with my purchase. All in all, I can't fault the service I got from The Appliance People.
Washing machine
I just bought a washing machine from this shop and I have to say, the customer service was top-notch! Wendy really went out of her way to make sure I got what I needed, even though they didn't have the model I originally wanted in stock. She was really honest and helped me find a great alternative. It felt like I was getting that classic, personal service that you don't see much these days. I would definitely recommend them!
Rangemaster Cooker purchase
I purchased a cooker from this place, but they totally scammed us! We decided to pay by bank transfer because their card machine was mysteriously "not working" - such a dodgy move! Nigel sounded really convincing on the phone, but now we're out of pocket and have gone ahead and reported them to the bank, police, and even their accountants. Our summer holiday plans have been completely ruined because of these dishonest scammers!
Cooker purchase
The company really came through on their promises and they even brought the cooker a day earlier than expected, which was great for me. The cooker was just what we needed and the delivery team were so helpful and on time, they even let me know they were on the way. I would definitely go with this company again.
Cooker purchase
I recently bought a cooker from Appliance People, and I must say I am really happy with how everything went. I was looking for a particular brand and model, and they managed to find it for me without any problems, plus they gave me a better price than other shops. The staff members were really nice and helpful, they walked me through everything via chat and a short phone call. Thanks to their great service, I was able to get my new cooker without any stress.
Dishwasher purchase
I recently bought a dishwasher from Appliance People and I have to say, it was an absolute nightmare from start to finish. They said it would be delivered within a week, but it actually took over a month to arrive. The worst part was that when I tried to get in touch with them about the delay, no one answered the phones, replied to my emails, or even acknowledged my messages on online chat. It felt like I was dealing with a company that didn't really exist. It's pretty clear that this company is not reliable at all, so I would strongly advise you to steer well clear of them. Don't bother wasting your time or risking your hard-earned cash with Appliance People.
Got an oven
I bought an oven from this place, and it was alright at first. But then when I asked for delivery, they completely ignored me - like a bad date. No emails, no calls - nothing!! I'm pretty sure they took my money and disappeared. I'm really angry and upset about it.
New oven purchase
I must say, the customer service at Appliance People was absolutely top-notch! When a big competitor let me down, I decided to give Appliance People a go when looking to buy a new oven. The staff there really pulled out all the stops to help me find the perfect appliance in no time at all. It was a stark contrast to the terrible service I got from another famous retailer - Appliance People really stood out in terms of looking after their customers.
Dishwasher and washing machine purchase
I bought a dishwasher and a washing machine from this company recently, and I have to say, the whole process was really smooth and stress-free. Their website was easy to use, and placing the order was a breeze. The customer service team was fantastic, always there to help with any questions I had and give me all the info I needed. The prices were also really good, and I felt like I got good value for my money. The delivery was on time, and the delivery team was really professional and quick. Overall, I had a great time shopping with this company and would definitely recommend them to others.
About Appliance People
Appliance People is a company established in 2017 by Mark Fawsitt and Nigel Clark, with a focus on offering a range of kitchen appliances. Operating online, the founders have extensive experience in the kitchen industry and place a strong emphasis on customer service. They provide various types of cookers, compact appliances, and laundry products sourced from reputable manufacturers like AEG, AGA, and Belling. With delivery services and expert advice, Appliance People aims to ensure customer satisfaction with their products and services.
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Categories Appliance People
Services | House & Garden Reviews & Experiences
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Seite online seit: 14 October 2020
Letzte aktualisierung: 29 November 2024
Review with most votes
Four large kitchen appliances
Highly recommended. Great prices. Super helpful sales/customer service. Outstanding communication. Stored my products free for several months until I needed delivery. Delivery w... Read onBy: Riitta Henshall