Essential Photo - Overall Rating based on 20 reviews
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Studio equipment purchase
I recently bought some studio equipment from this company and I have to say, I am really pleased with the quality of the products. The international delivery went smoothly and I got my order on time. I would absolutely recommend this company to anyone. I've been using the studio equipment since my first purchase and everything is working exactly as I expected. I'm really happy with my buy. Big thanks to Essential Photo for offering such fantastic products!
Three purchases
I've bought stuff from Essential Photo three times now, and they've completely wowed me each time. The quality of their products is top-notch, way better than any other photography suppliers I've used before. They have such a wide range of products that it can be a bit overwhelming, but the team at Essential Photo are always there to lend a hand. They answer all my questions quickly and in detail, which makes shopping with them a breeze. The customer service at Essential Photo is fantastic - whether it's dealing with returns or helping me find rare spare parts, they've gone above and beyond. Because of the consistently excellent service I've received, I've become a loyal customer. Massive thanks to the Essential Photo team for their outstanding service!
Camera kit purchase
I bought a camera kit from this shop not long ago and I have to say, at first I wasn't sure what I wanted. But the customer service I got was really great. I called up with some questions and the person I spoke to was so helpful. They talked me through all the different products, told me about the features, and helped me pick out the right parts for what I needed. Their knowledge and advice meant I ended up with a kit that was just right for me. I was really impressed with how knowledgeable and helpful the staff were.
Light purchase
So, my company bought this really cool LED light from a place in Birmingham back in March. But can you believe it? It stopped working after just one use! We tried to get it fixed, but it was a nightmare. They kept giving us the runaround, saying they couldn't repair it because it was out of warranty or because the parts weren't available. I mean, seriously? Why sell something if you can't even fix it? They didn't even bother to tell us that the warranty was only three months, not two years like they should have. And then they had the audacity to tell us we could file a complaint "anywhere." What kind of customer service is that? It's totally unfair how they treated us, especially after we spent over £300 on that light. Such a rip-off!
Godox RGB panels and Pixapro 120cm softbox octagon
I've always had a fantastic experience working with Essential Photo. Recently, I bought some Godox RGB panels and a Pixapro 120cm softbox octagon, and they were both top-notch products. They arrived in perfect condition and lived up to my expectations in terms of quality and performance. The service from Essential Photo was excellent - my order arrived quickly and the customer support was really helpful and efficient. I'm absolutely thrilled with my purchases and the whole shopping experience.
Speedlight purchase
I bought a flash thing but I forgot to mention what camera I have. They were really nice and sorted it out for me.
Helpful human customer service
It's quite unusual nowadays to have a genuine conversation with an actual human when buying something, especially someone who truly knows their stuff. However, that's exactly what happened when I went to Essential Photo. Keddy was absolutely brilliant, giving me helpful advice and expertise on the product I was looking at. It's great to see that outstanding customer service is still around.
Black Friday purchase - CITI600 manual and a 120cm easy close soft box
Oh mate, you know what, I kind of went for it again and bought more stuff from Essential Photo. They had this amazing Black Friday deal going on by the hour and I just couldn't resist it. I bought a light and a soft box, both at a massive discount. I reckon my missus is gonna be proper angry when she sees all the boxes, but come on, who could turn down such a good deal, right? And their customer service is always spot on and their products never let me down. The delivery was quick and everything arrived on time. Now all I have to do is wait until Christmas to open them - it's like a little gift to myself from Santa! I'm buzzing to try them out, but the Mrs might give me some grief for making those sneaky purchases. Ah well, at least she'll have to be my model, so it's a win-win situation, I suppose.
Stainless steel C-stand with adjustable legs
I've got to say, I've never been so blown away by a C-stand in all my years of photography! This stand is a total game-changer. It's not just strong and long-lasting, but the adjustable legs mean it can handle any terrain. I've even used it in heavy rain in Scotland and it didn't budge. The stainless steel build gives it that extra heft, perfect for keeping heavy lights secure in tough conditions. And the 50-inch boom arm set is incredible - it lets me position my lighting exactly where I want it. I was so impressed that I ended up buying a second one without a second thought.
Adjustable backdrop stand purchase
I recently bought an adjustable backdrop stand from Essential Photo and I must say, it totally exceeded my expectations. It's really versatile and strong, giving me great value for money. I was happy to see that it wasn't cheaply made like some others I've come across. On top of that, the customer service at Essential Photo is top-notch. The team there were really helpful and knew their stuff, making the whole shopping experience a breeze.
Flash Trigger purchase
I wasn't sure which flash trigger to get for my new mirrorless camera, so I contacted Essential Photo for some advice. A lovely member of their team was really helpful in guiding me to choose the best product for my camera. I was impressed by their expertise and eagerness to help me make the right choice. Overall, it was a great experience and I will definitely think about using Essential Photo for future buys. Huge thanks to the team for their outstanding customer service!
Quick and simple purchase
The ordering process was really simple and my item came pretty quickly with regular updates. The only downside was that I had to buy an extra part because of my own mistake.
Flash equipment purchase
I really enjoy shopping on this website because it's so easy to find what I want and they recommend other cool things I might like. Whenever I place an order, my items arrive quickly and are packaged nicely. The staff are always friendly and happy to help with any questions I have about their products. I don't bother looking on other websites for camera gear anymore because this one is top-notch!
Camera equipment delivery
I have to admit, I was really pleased with how quickly the camera equipment I ordered arrived. These days, delays are so common that it was a pleasant surprise. The packaging was also really well done, even though the outer box got a bit battered during delivery, everything inside was still in perfect condition. The quality of the equipment was exactly what I expected, no unexpected disappointments there. All in all, I'm really impressed with the service from this company and I wouldn't hesitate to recommend them to anyone looking for efficient and reliable service.
Portable and versatile camera
I am really loving my new camera from Essential Photo! I had already bought one of their products before and was so impressed that I decided to get another one. This camera is really portable, lightweight, and versatile, making it perfect for all my photography needs. The image quality is amazing and I am absolutely thrilled with my purchase!
Camera accessories and gear
I absolutely adore Essential Photo for all of my camera gear requirements! They consistently offer high-quality products, including the smallest parts and accessories. You won't find any cheap plastic items here! The prices are fantastic and the service is exceptional, with everything arriving really quickly. What more could you possibly want?
MF12 macro flashes
I got myself a pair of MF12 macro flashes not too long ago, and I have to say I'm over the moon with them. Ordering them was a breeze, just how I like it. The delivery was super speedy too, reaching me in just a couple of days. The flash units are fantastic, much lighter than my old macro twin flash setup, which is a real game-changer. I'm itching for spring to arrive so I can really give them a whirl with some bug photography.
Air pillow packaging machine
So, I picked up this air pillow packaging machine for my little online business a few months ago. I've been getting refill rolls for it, and ran into a small problem with the latest one. But the customer service team were fantastic and sorted it out for me. The packaging does a great job of protecting my delicate items, plus it's really light so it keeps my postage costs down. Now I'm just on the lookout for some eco-friendly options!
Black Friday sale goodies
The customer service at this store is absolutely fantastic! I had a chat with someone online to enquire about what I needed and they provided me with some excellent suggestions. I was thrilled to find out that the items I wanted were on sale for Black Friday. They dispatched my order on the same day and it arrived really quickly! Plus, when I encountered an issue later on, they promptly assisted me through chat and email. I honestly can't fault this store at all, and I will certainly be recommending it to all my friends.
Softboxes, grip, modifiers
I've been a loyal customer of Essential Photo for a few years now and I've bought a variety of items like softboxes, grips, and modifiers. The quality of their products is amazing - some of my items are three years old and still going strong. The grip equipment, like stands, is really sturdy and can handle big film lights, giving me the reliability I need for my projects. Not only are the products top-notch, but the customer service at Essential Photo is excellent. They're always so easy to deal with, giving quick responses whenever I need help. The delivery is quick and efficient, making sure I get my gear on time. I even got the chance to visit their showroom, where I could check out their range of kit at my own pace.
Review with most votes
Black Friday sale goodies
The customer service at this store is absolutely fantastic! I had a chat with someone online to enquire about what I needed and they provided me with some excellent suggestions.... Read onBy: Ben