Goals3 reviews
This score is based on 3 genuine reviews submitted via BritainReviews since 2026.
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penalties, skills drills, the lot. Catering was fine, kids cleared their plates, though the pizza could have been a touch warmer. The party room had enough space for grandparents to sit and not be tripping over toddlers, which was a relief. Minor niggles aside, the staff made our birthday boy feel noticed and that’s what mattered. Would I book again? I would — not perfect, but solid and stress-free.
Long-term regular, now unsure
firm surface, decent lights, friendly faces on reception. Recently though the booking side has started to feel messy. We missed a handful of sessions because of injuries and lost the block booking, fair enough, but when the same slot reappeared on the app I snapped it up and paid the deposit only to see the booking cancelled and handed to another team. It smells a bit of favouritism and the refund still hasn’t shown up. The app and allocation system seem inconsistent too — some teams get 9.30pm and effectively more time, others only 10pm even though they’re open until 11pm, so you lose precious minutes. I still enjoy playing there when we get on, but the booking process needs clearer rules and faster refunds.
Lights Out, No Answers
dodgy reviews about lighting and a couple of staff-related notes. I thought, fair enough, worth a shot. Then on 6 September the floodlights were cut two minutes before our paid slot ended and the pitch went pitch-black. Honestly, that scared people and felt unsafe. When we raised it, staff were brusque and dismissive — and, strangely, friendlier to other customers nearby. That felt like unequal treatment, nothing else to call it. I filed a written complaint the same day. Then on 29 September I was removed from the pitch without warning and given no written notice; the reason given later was that another player “didn’t feel safe” — which didn’t happen. No evidence, no explanation, just sidelined. Follow-up from management ignored the facts I raised and didn’t properly address safety or fairness. I’ve now escalated it to the Equality Advisory and Support Service because it felt like discrimination and poor complaints handling. It’s a shame — big name, but local practice lacking. If you’re thinking of booking here, be cautious until they sort staff training, equality awareness and real accountability.
About Goals
Goals is a UK-based leisure and sports business operating five-a-side football centres. It provides hireable pitches for casual play, training and organised leagues, with facilities that typically support group bookings and regular competitions. The company primarily serves amateur players, local teams, schools and corporate groups looking for small-sided football. Goals runs multiple venues across the United Kingdom under the Goals brand.
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Last update: May 2026
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