Goals1 reviews

Lights Out, No Answers 24 April 2026

dodgy reviews about lighting and a couple of staff-related notes. I thought, fair enough, worth a shot. Then on 6 September the floodlights were cut two minutes before our paid slot ended and the pitch went pitch-black. Honestly, that scared people and felt unsafe. When we raised it, staff were brusque and dismissive — and, strangely, friendlier to other customers nearby. That felt like unequal treatment, nothing else to call it. I filed a written complaint the same day. Then on 29 September I was removed from the pitch without warning and given no written notice; the reason given later was that another player “didn’t feel safe” — which didn’t happen. No evidence, no explanation, just sidelined. Follow-up from management ignored the facts I raised and didn’t properly address safety or fairness. I’ve now escalated it to the Equality Advisory and Support Service because it felt like discrimination and poor complaints handling. It’s a shame — big name, but local practice lacking. If you’re thinking of booking here, be cautious until they sort staff training, equality awareness and real accountability.