LW Theatres Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (25)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Ticket refund for unwell member
I recently had a great experience with the Box Office team at the theatre. On Boxing Day, one of our group got sick and couldn't make it to the Palladium panto. I didn't think anything could be sorted out last minute, but I thought I'd drop the Box Office an email anyway. Surprisingly, I got a reply back in just 10 minutes. The staff were so helpful and managed to sell the ticket again, even though it was only a few hours before the show. I was really thankful to get a refund for the ticket, which would have been wasted otherwise. A big thanks to Gee and Darren for their amazing customer service.
Ticket purchase for The Wizard of Oz
The whole process of booking tickets for The Wizard of Oz was really straightforward and simple thanks to the MasterCard priceless experience. We were so excited to meet the cast on stage before the show started. I noticed that The Palladium had been renovated since the last time I was there, which was a nice surprise. The vibe was lively and the staff were all really friendly and quick to help. And as for the show itself, it was absolutely amazing – the performers were so talented and really brought the classic story to life on stage.
Theatre performance of "Phantom of the Opera"
I went to see "Phantom of the Opera" at the theatre recently and it was absolutely amazing. The show had me hooked from start to finish, with top-class production and exceptional performers. The atmosphere in the theatre just added to the whole experience and made it magical. I also want to give a big shout out to the staff, especially Jasmine, who really made an effort to make my visit special. Her kindness and attention to detail made me feel valued and I really appreciated it.
Ticket date change
I had to change the date of my ticket to see a particular show. So, I got in touch with customer relations and they replied quickly. They told me to book the new date I wanted and assured me that I'd get a refund for the original ticket. The refund was started on the same day I contacted them and I must say, I'm really happy with how efficient and professional their customer service was. I couldn't have hoped for a better experience.
Show review
I recently went to a show at this venue and it was really packed. Unfortunately, they didn't allow photos during the show, which was a bit disappointing. The seats in the front row stalls were so uncomfortable! There was hardly any space for your legs and feet, so I had to sit in a weird position all night. There was a lady with crutches who struggled to get through because the gap was so narrow. It completely ruined the experience for me. The Palladium really needs to address their seating arrangements, it's a safety issue!
Ticket Name Issue
I had a bit of trouble with the name on my ticket, so I got in touch with customer relations for some help. Kirsty was really great and sorted everything out quickly and in a friendly way. Her communication skills were top-notch and she went the extra mile to help me. It's not often you find such amazing customer service, so I really appreciate Kirsty's help.
Ticket purchase
I bought some tickets recently and dealt with a customer service rep called Andi. She was really friendly and super helpful in fixing an issue I had with my booking. Andi managed to solve the problem fast and efficiently, which made dealing with the customer service team a good experience overall. I'm grateful for the great service from Andi and would definitely suggest reaching out to her for any ticket-related questions.
Amazing experience
LW was absolutely brilliant! We received an email right away with all of our information, seats, and cost (don't forget to check your junk mail, just in case!). A couple of days later, we got another email welcoming us to the theatre and reminding us to check for our e-tickets the day before. The tickets arrived the night before and scanned smoothly at the door. Such a fantastic experience with LW!
Ticket booking assistance
I've had a bit of a hard time booking tickets online because I'm not used to my new phone, but there was a wonderful staff member at the theatre named Arijana who helped me out a lot and was really patient. I suggest giving the theatre a call if you run into any booking problems.
Ticket purchase for Barry Manilow concert
I had such a great time at the Barry Manilow concert, but there were a few rude people in the crowd that kind of put a downer on the experience. On the bright side, the usher looking after my section was really attentive and made sure everything ran smoothly for everyone there.
Ticket Purchase Issue
I had a really disappointing time with my ticket purchase from LW Theatres. I bought two tickets, spending £330 in total, but they didn't arrive in time for the event. This meant I missed out on the concert. I tried to get hold of the tickets but only got them by email two days after the event was over. They didn't offer me a refund or a chance to rebook, so I ended up losing out on money and missing the experience I was really excited about.
Ticket Purchase for Shows
I recently bought tickets for two different shows at LW Theatres for me and my parents. Sadly, we had to cancel our plans because my mother passed away suddenly. Even though I told LW Theatres in advance, they said they couldn't give us a refund. I had also bought insurance from Booking Protect when I booked the tickets, thinking it would help in situations like this. But I was upset to find out that only my mother's ticket would be refunded, not the others in our group. It's really disappointing to see such a lack of compassion and empathy from a big company like LW Theatres.
Ticketing issue
I really enjoyed the show, it was excellent. But, I had a bit of a frustrating time with the ticketing process. Even though LW sent emails saying the tickets would arrive 24 hours before the show and mentioned a slight change in time, the tickets never showed up in my inbox. So, when I got to the theatre, I had to explain the situation to the box office staff. They were able to confirm our booking, but at first, they wanted to send the tickets to my email, even though I explained I couldn't access it without a printed copy. After a bit of back and forth, they finally printed the tickets for us. The show itself was great, but the ticketing process was definitely a hassle that could have been avoided with better communication and service from LW.
Missed out on seeing a show
I was buzzing to go watch a show with my family, but then the trains got cancelled and we couldn't make it. The theatre wouldn't allow us to reschedule for another day, even though it wasn't our fault. We were gutted, especially my little cousin who was so excited about it.
Ticket purchase for a show
I was really annoyed because I had to wait until the last minute to get tickets for the show I wanted to see. It's so frustrating to have to worry about not getting my e-tickets on time. And their customer support was so useless - I couldn't even get in touch with them when I needed help. I definitely won't be using them again.
Saw Crazy for You
I went to see Crazy for You and it was absolutely fantastic! All the actors were brilliant and I had a really enjoyable evening. Thanks for such a wonderful time!
Ticket purchase for Barry Manilow concert
I bought tickets for a Barry Manilow concert through LW Theatres not long ago, and I have to say I was really let down by the whole thing. They said they would send the tickets to me, but they never showed up, meaning I ended up missing the concert. I sent an email to ask about the missing tickets, but I didn't get any reply. The fact that they didn't communicate properly and didn't get the tickets to me on time reflects really badly on LW Theatres' service.
Tickets inquiry
I had a question about my tickets so I sent an email. Customer service got back to me really quickly and they sorted out my problem. I wish other companies were as efficient and easy to deal with, honestly!
Show tickets
I got tickets for this show, but they never turned up, and I had to wait AGES for a reply from them! How am I meant to enjoy the show without the tickets?! It's not on, mate!
Review with most votes
Theatre performance of "P
Read on