You really should have the option of a ‘Zero Star ’ option, this company just do not deserve to be in business and certainly doesn’t deserve a star rating. I would implore people to go direct to the parcel company, these days the pittance you save is not worth the lack of Customer Service you get from ParcelCompare when it is required. They lost 1 of the parcels worth thousands and now dispute that I paid for the goods being shipped, they wont even consider my bank statements showing payment, I have provided as much as I can.
Before I start, I would like to share something very important.
When I decided to share my most recent experience, I visited Feefo, who I have always trusted to share balanced and unbiased reviews. I believe the reviews on their site are 100% genuine, but I was shocked that ParcelCompare had such a high rating. It transpires that it is ParcelCompare themselves that select the customers that leave the reviews. In the last 6 or 7 months I had sent 17 parcels, in that time, I have never been invited to describe my experience or share an honest account of the Customer Care or service received. In fact in order to leave this review I have had to contact Feefo and ask for the right to share. It is no wonder to me that ParcelCompare have such a high rating on Feefo. I am certainly not alone, a five minute search on the internet and you will see there are hundreds if not thousands of reviews from people who have suffered both mentally and financially. Please take the time to look before deciding to use this company for your delivery needs.
I started a very small business 2 years ago, this year has been a very hard for everyone without experiencing any additional trouble. I needed to move my stock from the UK to Bulgaria before the end of the transition period. Through the year I had been sending 2 or 3 parcels at a time, I had a few niggles, but nothing could have prepared me for the last few shipments. Sadly they were all sent in quick succession so there was no way of knowing, believe me I wouldn’t and won’t ever use them again.
I had a shipment of 3 parcels each weighing approximately 29KG and obviously very large too. They arrived and one was missing, the other 2 looked like they had been kicked from the UK to Bulgaria. I got in touch straight away and was told that they would investigate, which could take up to 14 days. In the meantime I had to provide a list of the items involved. This was fairly easy as it was all stock that was to be shown on a TV show. The time passed and I kept asking for updates, cutting a long story short this went on for over 3 months, now nearer to 4 months. I had contacted the CEO of DPD by this time as I felt it was not being taken seriously at all. DPD said they had searched every office it could have passed through and therefore it was ParcelCompare that were causing the excessive delays.
I was so relieved when I finally got a claim form, I had lost so much by this time, I had to give notice to my wonderful design team, as I couldn’t sell much as the items lost formed part of collections, I just couldn’t afford to replace them without the claim being settled. I had continually told them that the longer it went on the more damage was being done, it had been devastating. I filled out the claim form. Since then they have disputed ownership my products, despite providing invoices, they refused to accept bank statements which clearly showed payments.
I contacted the company who makes my hand drawn craft designs and asked if they would provide company receipts, they did, all signed and stamped with the business stamp along with a document confirming all the invoices were paid, this was also stamped and signed. Parcel Compare came back to accuse me of editing the documents. I can prove they were all sent to me by the company by email. I have provided everything they have asked for again and again. I have not edited any documents, even my legal advisor can’t understand, they agree that the documentation clearly shows ownership and payment.
This has gone on and on, they have asked for the same information repeatedly, it’s as if they don’t know what they are doing. The have declined my claim, refunded the original payment for the shipping and as a goodwill gesture credited the account with 15.00, I would never use them again, even if they offered free transportation, I would rather get on a flight and collect things myself.
This has completely ruined my life, I have actually been suicidal, it has been devastating, thousands of pounds of stock lost, through n fault of my own, DPD have accepted the loss and yet I have no comeback. Mine is a very small concern, it’s devastating and I can’t see a way forward. I have spent hours trying to get them to see reason. It really isn’t fair, that I should have to suffer this loss, it seems that anyone at DPD could take and parcels they take a fancy to and it’s the customer that has to shoulder the loss.
The other shipments that I mentioned, there was so much damage in one of the parcels that nothing could be retrieved. I sent photos to the CEO of DPD and they conveniently disregarded the issue completely. I tried to raise the issue with Parcel Compare but the reply I got was curt and dismissive. This is a polite warning not to use this disreputable company. If you need any help or assistance you will not get any, even approaching the courier itself will not help as the contract is direct with ParcelCompare, who show no empathy once they have had payment. The only time you will get any assistance is when it is to pay for a shipment, apart from that they couldn’t care less.
It is totally beyond me how a large parcel weighing nearly 30Kg can possibly go missing, it is complete incompetence and shows sheer lack of responsibility for property. I was proud of my ‘Craftascope’ Brand of Craft Products, now I just can’t continue, they have destroyed everything. Please don’t risk feeling as bad as I do. They have made me feel like a criminal over the last few months. I never thought I could be affected so badly, but bit by bit they have chipped away and destroyed my confidence and ruined any chance I could have had of a recovery.
Included are photos of the damage and just one of the proof of payment statements that I was sent by the company, officially stamped and signed by the company director.
I would like to say that I first used ParcelCompare quite a few years ago, to be fair in the beginning the service was far superior, but now it is not even a pale reflection of what it once was.