You really should have the option of a ‘Zero Star’ this company just do not deserve to be in business and certainly don’t deserve any stars at all. I would implore people to go direct to the parcel company, these days the pittance you save is not worth the lack of Customer Service you get when required. I would like to say that I first used Parcel Compare a few years ago, I was very impressed then and wrote a review to say so. How things have changed, the service, care and support really couldn’t fall much lower.
I have a very small business, this year was very hard for everyone without any additional trouble. I needed to move my stock from the UK to Bulgaria before the end of the transition period. Through the year I had been sending 2 or 3 parcels at a time, I had a few niggles, but nothing could have prepared me for the last few shipments. Sadly they were all sent in quick succession so there was no way of knowing, believe me I wouldn’t and won’t ever use them again.
I had a shipment of 3 parcels each weighing approximately 29KG and obviously very large too. They arrived and one was missing, the other 2 looked like they had been kicked from the UK to Bulgaria. I got in touch straight away and was told that they would investigate, which could take up to 14 days. In the meantime I had to provide a list of the items involved. This was fairly easy as it was all stock that was to be shown on a TV show. The time passed and I kept asking for updates, cutting a long story short this went on for over 3 months. I had contacted the CEO of DPD by this time.
I was so relieved when I finally got a claim form, I had lost so much by this time, I had to give notice to my design team, as I couldn’t sell much as the items lost formed part of collections. I had continually told them that the longer it went on the more damage was being done. I filled out the claim form. Since then they have disputed ownership my products, despite providing invoices, they refused to accept bank statements which clearly showed payments. I contacted the company and asked if they would provide company receipts, they did, all signed and stamped with the business stamp along with a document confirming all the invoices were paid, this was also stamped and signed. Parcel Compare came back to accuse me of editing the documents. I can prove they were all sent to me by the company by email. I have provided everything they have asked for again and again.
This has gone on and on, they have asked for the same information over and over again. The have declined my claim and as a goodwill gesture credited the account with 15.00, I would never use them again, I would rather get on a flight and collect things myself.
I have been suicidal, it has been devastating, thousands of pounds of stock lost. It’s a very small concern it’s devastating.
The other shipments that I mentioned, there was so much damage in one, nothing could be retrieved. It is a polite warning not to use this disreputable company. If you need any help or assistance you will not get any and going to the courier itself will not help as the contract is direct with Parcel Compare. The only time you will get any help is when it is to pay for a shipment, apart from that they couldn’t care less.
It is totally beyond me how a large parcel weighing nearly 30Kg can possibly go missing, it is complete incompetence and shows sheer lack of responsibility. I was proud of my ‘Craftascope’ Brand of Craft Products, now I just can’t continue, they have destroyed everything. Please don’t risk feeling as bad as I do. They have made me feel like a criminal over the last few months. I never thought I could be affected so badly, but bit by bit they have destroyed my confidence and ruined any chance of recovery.
Please don't waste your money, I can assure you when you need help, you will not get any. Read all the reviews I am not the only one to have ended up with nothing.