Petplanet Reviews

: 20
90% Would buy here again

Most relevant positive review

  2024-05-10
Kitty litter purchase
I bought some cat litter from this place not long ago and I have to say, it's honestly the b...Read on
F. Scott

Review with most votes

  2023-12-20
Cat litter purchase
I bought a lot of cat litter from an online pet store not long ago. The service was good and all,...Read on
paula

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    Pet Products

    I always love having dog around me as a pet. May be because I grew up with one as my dad was also a pet lover. So after I got a job and packed out of my dad's house to mine far-away, I missed everything about home including the dog. I was also feeling lonely and remembering that if I had a dog as a pet, it could keep me busy as we play together. The desire to own one struck me and I went for it. That didn't end there, taking care of it became a problem as I had no idea where pet items were sold. However, when I took it out for road walk, I met and consulted others who also came out with their dogs. Petplanet was referred to me for all dog needs. Food, medicine, toys, bed and more, all at Petplanet. Since my first trial, I have remained glued and buying all my dog needs from Petplanet.


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    Dog food delivery

    I recently ordered my usual dog food from Petplanet and was disappointed to find that one of the bags was missing when it arrived. But I must say, I was really impressed with how quickly their customer service team handled the issue. I dropped them an email over the weekend and by Monday afternoon, they had already sorted everything out and the missing bag was on its way to me. The best part was how friendly and chatty the customer service rep was – it made dealing with the problem much easier and enhanced my overall experience with Petplanet.


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    Dog food and other doggy items

    I've been shopping at Petplanet for my dog and I have to say, I'm really happy with the variety of products they have. Whether it's food or toys, everything is top quality. The deals on multiple items have helped me save some cash, which is always a bonus. Ordering is easy and quick, with no hassle at all. And the free delivery is the cherry on top, always turning up earlier than I thought. It's super handy for me, especially when I'm buying big stuff. All in all, I'm really pleased with Petplanet's service.


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    Pet supplies

    I recently bought some pet supplies from Petplanet and needed them quite urgently. However, the delivery ended up going to the wrong address thanks to the local courier’s mistake, and I couldn't get it back. But, let me tell you, Petplanet's customer service was amazing! They acted swiftly and organised a next day delivery for the missing items, so I got everything I needed without any extra trouble. I have to say, I'm really impressed by how professional and dedicated they were in sorting out the problem so quickly.


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    Kitty litter purchase

    I bought some cat litter from this place not long ago and I have to say, it's honestly the best litter I've ever used. I'd been using a different brand for about a year and I thought it was pretty good, but this one completely surpassed it. The smell control is incredible, I hardly notice any odours even when the litter box is full. And to top it off, PetPlanet is really reliable with their deliveries - they always arrive on time and the packaging is top notch to make sure nothing gets damaged.


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    Bulk cat food purchase

    Even though the online store had really good prices and an easy-to-use website, my experience got ruined because of the courier they chose to use. Sadly, the courier service they picked didn't manage to deliver my cat food on time, so I ended up not having any supplies for the next day. As a person with a disability who depends on bulk buying online, this was a big problem for me. I do like how cheap their products are, but having a delivery service that you can rely on is super important for customers like myself.


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    Dry pet food

    I was gutted when the package turned up all battered, and even the dry food inside had its packaging all messed up. Luckily, I got in touch with customer service at Petplanet, and they were really great at sorting out the problem. Despite the long wait for delivery and the fact that EVRI left the package out in the rain, the Petplanet team were fast and effective in fixing things. All in all, I have to say that, despite the hiccups, their customer service is top-notch, and I wouldn't hesitate to order from them again.


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    Dog food order

    I recently bought some dog food from your website, but there was a problem with the delivery. The courier, evri/hermes, thought the package was too big to deliver, even though they've delivered similar things to me before. I got in touch with Petplanet about it, and I have to say, their customer service was top-notch. They sorted everything out quickly and got my order to me the next day using DPD. I really appreciate how fast and efficient they were in dealing with my problem.


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    Cat food order

    I've just ordered my cat's favourite food from Petplanet's website and I have to say, I was really impressed with the service. The online ordering was super easy and their customer service team was brilliant when I called with a question. They were so helpful and really knew their stuff, which gave me peace of mind about my purchase. Scruffy, my cat, is absolutely loving the food and it's great that Petplanet always has it available.


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    Sureflap DualScan Microchip Cat Flap

    I recently picked up the Sureflap DualScan Microchip Cat Flap from this store, and it has made a huge difference for my cat. It lets them come and go as they please, while making sure other cats from the area can't get in. Putting it in was easy, and it does everything it says on the tin. I'm really happy with it and would definitely suggest it to anyone else with a cat who needs a safe and reliable way for them to get around.


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    Recent pet supplies purchase

    I recently bought some pet supplies from this company because they had some good prices on offer. However, I still haven't got my order, so I can't really say much about the quality of the products. What really disappoints me is their choice of courier service. Yodel, let me tell you, is a complete disaster when it comes to delivering things on time. I didn't pay for postage to have to wait so long for my order to turn up. It's really frustrating to see a big company like PetPlanet going with such an unreliable courier.

    Even though PetPlanet told me my order had been sent out and gave me a tracking number, Yodel had no record of it for days. Even after PetPlanet said my order had been "shipped," Yodel still said it was with the sender. All this going back and forth with the tracking information is just not acceptable nowadays. With a bank holiday coming up, it looks like I'll have to wait even longer for my order, which is really disappointing.

    After a big delay, my order finally showed up. The products I got were good quality and the prices were really appealing. But the bad experience with the delivery has left me feeling a bit disappointed. I'll definitely have to think twice before ordering from PetPlanet again because of the slow delivery times.


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    Pet Supplies

    I bought some pet supplies from this company and ended up getting a faulty product. I got in touch with customer service and they sorted it out quickly and professionally. Overall, my experience was good, even though there was a hiccup at the start.


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    Promax for dogs

    I recently bought a product called Promax for my dogs, and I have to say, I'm really impressed with how well it worked. The price was reasonable, and it really helped with my Staffordshire Bull Terrier's upset stomach, along with Purina ha. It was very effective and I liked that they kept me updated on the status of my order. That was a nice touch.


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    Dry Dog Food

    I bought some dry dog food from that company not long ago, and to be honest, I was pretty disappointed with how it turned up. The bag on the outside was all wrecked, and the one with the dog food inside was torn too. It wasn't a great way to begin, that's for sure.


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    Scanner for my hamster

    I ordered this scanner for my hamster from Petplanet and it took ages to arrive (three whole days late!). And to top it off, it was just left outside in my garden around 9 at night. Not cool at all. When I tried to get a refund, they said no way, not happening. Really not impressed.


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    Damaged parcel, leaking cat litter

    I got in touch with customer services about a parcel I received that was damaged and leaking cat litter. At first, I didn't hear back, but eventually found their reply in my spam folder. I'm thankful for them sending a replacement and am excited to get it soon.


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    Veterinary items for cats

    I bought some stuff for my cats from this shop recently and I was really happy with how it all went. Ordering was simple and there were loads of options to choose from for my cats. The quick delivery was a nice bonus and I'll definitely be coming back here for all my cats' stuff.


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    Easy search, comparison, prompt delivery

    I found it really easy to find what I was looking for on the website. Being able to compare different products side by side was a big help in making my choice. The delivery went smoothly, and my order arrived right on time. All in all, I had a good shopping experience with this company.


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    Cat litter purchase

    I bought a lot of cat litter from an online pet store not long ago. The service was good and all, but I wasn't happy with how the product was packaged. It wasn't strong enough for the weight of the cat litter, so the package broke when it was delivered. Also, I didn't realise that delivery wasn't free unless you spent a certain amount. I think they need to improve the packaging so it doesn't get damaged during delivery.


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