Petplanet28 reviews
This score is based on 28 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Scanner for my hamster
I ordered this scanner for my hamster from Petplanet and it took ages to arrive (three whole days late!). And to top it off, it was just left outside in my garden around 9 at night. Not cool at all. When I tried to get a refund, they said no way, not happening. Really not impressed.
Damaged parcel, leaking cat litter
I got in touch with customer services about a parcel I received that was damaged and leaking cat litter. At first, I didn't hear back, but eventually found their reply in my spam folder. I'm thankful for them sending a replacement and am excited to get it soon.
Veterinary items for cats
I bought some stuff for my cats from this shop recently and I was really happy with how it all went. Ordering was simple and there were loads of options to choose from for my cats. The quick delivery was a nice bonus and I'll definitely be coming back here for all my cats' stuff.
Easy search, comparison, prompt delivery
I found it really easy to find what I was looking for on the website. Being able to compare different products side by side was a big help in making my choice. The delivery went smoothly, and my order arrived right on time. All in all, I had a good shopping experience with this company.
Dry pet food
I was gutted when the package turned up all battered, and even the dry food inside had its packaging all messed up. Luckily, I got in touch with customer service at Petplanet, and they were really great at sorting out the problem. Despite the long wait for delivery and the fact that EVRI left the package out in the rain, the Petplanet team were fast and effective in fixing things. All in all, I have to say that, despite the hiccups, their customer service is top-notch, and I wouldn't hesitate to order from them again.
Cat litter purchase
I bought a lot of cat litter from an online pet store not long ago. The service was good and all, but I wasn't happy with how the product was packaged. It wasn't strong enough for the weight of the cat litter, so the package broke when it was delivered. Also, I didn't realise that delivery wasn't free unless you spent a certain amount. I think they need to improve the packaging so it doesn't get damaged during delivery.
Cat toys and treats
I'm so thrilled because I've just received my cat toys and treats from Petplanet. The customer service was absolutely fantastic, especially Kirsty who was so helpful with all my questions and made sure my parcel arrived on time. The items were exactly as described, and my cats are absolutely loving their new toys. Thank you, Petplanet!
Pet Products
I always love having dog around me as a pet. May be because I grew up with one as my dad was also a pet lover. So after I got a job and packed out of my dad's house to mine far-away, I missed everything about home including the dog. I was also feeling lonely and remembering that if I had a dog as a pet, it could keep me busy as we play together. The desire to own one struck me and I went for it. That didn't end there, taking care of it became a problem as I had no idea where pet items were sold. However, when I took it out for road walk, I met and consulted others who also came out with their dogs. Petplanet was referred to me for all dog needs. Food, medicine, toys, bed and more, all at Petplanet. Since my first trial, I have remained glued and buying all my dog needs from Petplanet.
About Petplanet
Petplanet is a renowned pet shop that offers a wide range of supplies for dogs, cats, rabbits, and hamsters. With a variety of products including food from top brands like Hills, Iams, and Royal Canin, Petplanet caters to the needs of adult cats, kittens, senior cats, and sensitive cats. In addition to food, they also offer a selection of dog toys, dog cages, cat flaps, cat beds, cat trees, rabbit treats, hamster toys, and more. Customers can conveniently order these products online and have them delivered to their doorstep. Petplanet also provides a dedicated customer service department to assist customers with any queries or concerns. Founded with a commitment to providing high-quality products for beloved pets, Petplanet continues to be a reliable choice for pet owners seeking top-notch supplies for their furry companions.
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Contact Information
5 Kingsthorne Park
EH54 5DB Livingston
United Kingdom
Categories Petplanet
Services | House & Garden Reviews & Experiences
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Last update: November 2025
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Review with most votes
Pet Products
I always love having dog around me as a pet. May be because I grew up with one as my dad was also a pet lover. So after I got a job and packed out of my dad's house to mine far-... Read onBy: Marvin Mount